AAA Houston Insurance and Member Services

JM

J M Local Guide

14 May 2025

Very bad service. I changed my home insurance to AAA after receiving decent care on auto insurance. It was very cumbersome to come over as a new customer. A few months in I received a notice in the mail that they're revoking coverage despite me having an executed insurance binder and receipt from Docusign.
I was working through Quentin who is very hard to get ahold of. I have sent many emails in which he did not respond. When I tried to email his manager, I could not because he has his email misspelled in his signature.
I left voicemails for Quentin and his manager but they did not return them so I had to call in and only got through when I called through the national switchboard. I will recommend that no one use AAA and that they definitely not use this branch.

JJ

Jacob Jones Local Guide

31 Jan 2025

Just wanted to share this review i made since yall were unwilling to work with me on my insurance rate when i came in last month. "I've had to store my truck because my last insurance company, AAA, more than doubled my rate when my policy was to be renewed, even with no accidents or tickets or any negative marks on my driving record. I have had my truck in storage for over a year now. " Just to let you know, I found somebody else for insurance.

XE

Xiomara Escobar Local Guide

14 May 2024

I am the type of person that always read the reviews on google so I decided what places is best to go or get a service.
In the past I had 3 different insurance 2 of them very high rates and even though I have a clean record,never have a ticket and always paid on time I guess that didn’t matter to them .
So i finally realized triple AAA provides car insurance.
I have been with them for 1 year and I so glad I made the decision to become a member.
Is worth it paying for this membership specially for all the benefits they provide.
From the beginning the person that help me was very helpful and easy to deal with it .
He understands what I need it and also didn’t give trouble like other insurance when I requested to add a other member to my insurance.
I made the best decision on choosing them .
I got a hit and run this year and thanks god we have full coverage.
we didn’t got the plate from the other car so end up paying for my own deductible but they provided me a rental without extra charge while my car was getting repair .
Also was on a Sunday and we didn’t wait to long for them to towed my car .
A few weeks ago I left my car keys inside and they came to help me fast service.
I completely recommend triple AAA they are the best .
I drive in peace knowing I have a reliable car insurance that is there for me when I need it .
So don’t loss your time and money with other insurance.
Pictures of so many places I have drove without worrying .
Because I have a reliable insurance.

SK

Sameer Kalghatgi Local Guide

21 Aug 2023

Auto insurance agents provide poor service because they "try hard" to provide a higher premium and do not save you money. Even giving one star is generous. The auto insurance agents are boastful and claim they save more money than the 1-800 AAA service. The agents and the manager are aggressive. No paperwork is given unless you ask for it.

HS

Henry Stowe Local Guide

20 Jun 2023

The people in this office are very nice, however AAA deserves a zero for what they are doing to their customer base, which consists of motorists. During the current sesdion of the Texas legislature they camr to lobby for several anti motorost bills which included a 20 mph urban speed limit which could be posyed without a traffic stidy,, variable speed lumits, a moleage tax and others. . Thos organization wjile providing decent service os lobbying against you. Look elsewhrrre for toying

DH

D H

21 May 2022

The staff was very kind with me. I went to get an IDP, but I didn't have my passport picture with me. However, the staff waited overtime for me until I brought one back.

MM

Mary M Local Guide

14 Dec 2020

Run from AAA insurance as fast as possible. Extremely unhappy with the coverage I got for the price. Went with a different company. When they actually answer their phones, they put you on hold for extended amounts of time, tell you they need to speak with your husband because they need his approval. So done with this company. We were on the policy together. I don't have time for this.

MM

Miraliz Matos Local Guide

9 Jun 2018

I just went and got my passport pictures. She took two pictures because I didnt like the first one. She was really professional and offer me help for my future traveling. The picture have poor quality but it was free because im a premier member.

BG

Bhargav G Local Guide

1 May 2018

I wish I give them zero. I went there to get passport pictures and the behavior of the attendant was as if she is doing a favor to me. When confronted about the quality of pictures, she started saying its complimentary service. The fact is complimentary service comes because of the membership. I don't understand what the agents don't understand that..

Update: The branch manager called to check on the issue and apologized for the behavior and assured that this type of behavior will not happen again. I hope this improves the behavior at the location soon.

AD

Alain DeLon

1 Jan 2017

I had the most horrible experience getting insurance with this company. After the agent had me signed a contract the main office sent me a correction letter that my quote need to adjust bec the agent forgot to add info. I told them I don't agree but instead of helping me they said they can't do anything about it. So I decided to keep my insurance with them to avoid penalties. I signed a new contract for affordable due N add more vehicle, after a week they sent me another letter from the main office that the agent forgot to put another info. I complained n they cant do anything about the agent mistake. They just want you in after you signed contracts you're screwed. I will just let god handle those who cheats and god lead good drivers in a good insurance company.