Audi West Houston Service Center

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John Ta

4 Jun 2026

I had an excellent experience with the Audi West service team. Vinh, my service advisor, was professional, communicative and made the entire process seamless. He clearly explained the work and kept me updated throughout. The service was completed timely and my vehicle was return in great condition.

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Ace Local Guide

27 May 2026

David with the Service Department made sure that I was in good hands! He kept me updated through the whole process and also took on additional issues that I forgot to mention, working it all in! Excellent customer service from him!

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Alwyn Reyes

28 Apr 2026

Service Advisor: Vin took the time to clearly explain the current issue and outline the recommended service without applying any pressure. There was no upselling or unnecessary urgency—only straightforward, honest guidance.

Service Technician: The technician delivered an exceptionally detailed report, complete with photos and precise notes, exceeding the level of documentation I have typically experienced at a dealership.

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Noha

14 Apr 2026

I had a great experience with the service department at Audi West Houston . I want to specifically recognize Scott Sheley for the outstanding service. He was knowledgeable, professional, and took the time to explain everything about my car service in detail. He made sure all my questions were answered .
It's not my first time working with him, and his consistency is why I remain a loyal customer.
Thank you Scotty and the team for taking care of me!

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Louis Escorcia Local Guide

31 Mar 2026

Mr. David and his team provided an efficient and seamless experience. The entire process was handled promptly and I was back in my wife’s car in approximately 15 minutes. Additionally, Mr. David ensured my wife’s car was washed, and the dashboard and center console repairs were completed as promised. Her eTron GT now looks as good as new!

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Alex Alameda Local Guide

26 Mar 2026

I had to make an emergency drop-off at my Audi dealership due to an unexpected electrical issue, and the experience turned out far better than I anticipated. Scotty took great care of me from the start—he was professional, knowledgeable, and kept me consistently informed throughout the entire process.

He went out of his way to secure a loaner vehicle for me as quickly as possible, which made a stressful situation much easier to manage. The repair was completed correctly, and my car is now running perfectly again.

Overall, I’m very satisfied with the level of service I received and truly appreciate the attention and effort Scotty put into making sure everything was handled smoothly.

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Mercedes Ellis Local Guide

16 Mar 2026

Eric Sabre was a great service advisor! I took my Audi Q3 in for its annual maintenance and learned a lot about my car during the process. One thing I can say for sure never take cars like this outside of the manufacturer for maintenance. I was honestly praying my car wasn’t damaged, but thankfully my warranty covered everything that needed to be done, and the Audi technicians got it back to normal. Because this is a smaller location, a loaner car wasn’t available right away, but they were able to provide one before my car was ready, which helped me out a lot. Overall everything went smoothly other than the short wait for the loaner. Eric was amazing throughout the whole process and kept me informed. Thanks again!

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Shan Yik Lee Local Guide

20 Feb 2026

This was my first time getting my vehicle serviced in Audi West and was fortunate enough to be assisted by Scotty. He was knowledgeable, patient, courteous, approachable, and professional throughout my conversation with him. He made sure I understand the scope of work planned, estimated billing, and kept me informed throughout the day on the progress. At the end of the day, he reviewed services performed on the car and answered all my queries. 6 over 5 stars service!

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Charlie Burt

17 Feb 2026

I brought my A5 in for an oil change and service. The service representative Scotty was very friendly, thorough, and informative. The gentleman that greeted me prior to speaking with the rep was very professional and informative. The entire process was pleasant and smooth. I would recommend them every time. Excellent process and textbook.

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Lucy

11 Jan 2026

I worked with Eric Sabre, in short, would I go to Eric Sabre again? No!!!! I brought my car in with a check engine light and I can't lock it periodically. I provided a video from a week ago, but the worker said it was two months old. Even with my device I read the errors. The service said they didn't read the error, and I picked up my car with the same problem! I had the same problem and Jon Dakus took my car in, and he did everything professionally, He did a lot of test drives and kept my car longer because I pointed out that this doesn't happen every day and sometimes the lock malfunction appears after a couple of days and it was necessary to wait until the lock malfunction indicator appeared again.

Eric Sabre simply sent my car back and told me to bring it back when the error appears (and I have to pay $519 for diagnostics each time). I also took it with an additional breakdown of the SOS signal!

In the future, I will only make appointments with Jon Dakus
Audi Service Advisor

I brought my car to Jon Dakus 4 times, I was very satisfied and I highly recommend Jon Dakus!!!! In the future, I will only make appointments with Jon Dakus!!!

I picked up the car from repair on January 8th. The central locking system was broken, so they gave it back like that. This is the fifth time this has happened with the central locking system.