Huge shoutout to Val and Imad for getting me into my new 2026 CT5 Sport! You two are absolute rockstars 🙌 The whole process was easy, fun, and stress free, exactly how buying a car should be.
Couldn’t be happier with my new ride and the amazing service. You’ve definitely got a lifetime customer right here! 🚗💨🔥
Risposta da Bayway Cadillac Southwest Service Center azienda4 Dec 2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Bayway Cadillac Southwest Service Center! Please don't hesitate to reach out if there's anything additional we can do for you.
Extremely disappointing experience. We came to this dealership ready to buy a car in cash, but the service was unacceptable. The manager’s attitude was rude and dismissive — we were treated with no respect and made to wait for a long time without assistance. This is not how customers should be treated. I strongly do not recommend anyone to visit or buy from this branch.
Risposta da Bayway Cadillac Southwest Service Center azienda4 Dec 2025
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We regret your most recent visit with us was not up to the standards we strive for.
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Lizz Bui
25 Oct 2025
My Escalade was brought in for some repair and maintenance, and I couldn't be more impressed with the service! From start to finish, everything was handled professionally and efficiently.
The customer service was outstanding. The repair and maintenance was completed quickly, and I was kept in the loop throughout the entire process. The communication was on point—there were no surprises, and they made sure I understood the work that was being done.
I’m really happy with the overall experience and would highly recommend Darik Brown as well as Rick Sanchez! Thank You Guys!!
Risposta da Bayway Cadillac Southwest Service Center azienda4 Nov 2025
Lizz, thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
The best decision I've made since 2020: switching to a Cadillac. I love SUVs; they're the best. Thank you so much, Rick Sanchez, for your support on this new adventure with my new OPTIQ CADILLAC
Bayway Cadillac Southwest staff member they are amazing.
#electricmode
#baywaycadillacsouthwest
Risposta da Bayway Cadillac Southwest Service Center azienda4 Oct 2025
Rachel, thank you for your kind review; we are happy to pass along your comments to the team here at Bayway Cadillac Southwest Service Center! If you have any further questions, please give us a call. We're always happy to help!
Very poor service, even for a warranty repair. When I got my vehicle back, I found a spanner left inside the engine bay after reaching home(see photos)—extremely dangerous if it had gotten caught in the fan or belt. No communication for four days, and parts were replaced without informing me. Totally unacceptable and careless.
Risposta da Bayway Cadillac Southwest Service Center azienda4 Oct 2025
We’re very sorry to hear about your recent experience. Leaving a tool in the engine bay is certainly not acceptable, and we appreciate you pointing this out. Your feedback is being taken seriously, and we are addressing it internally. Thanks again for your feedback.
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Alonzo Higgins
3 Jul 2025
I stopped into the Service Department with no appointment due to a sudden loss of air in my tire. It turns out that I had a bolt in my tire. It was patched complementary, and it was done quickly in less than 20 minutes! AWESOME.
Risposta da Bayway Cadillac Southwest Service Center azienda4 Oct 2025
Alonzo, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OK I got to give a 10 star out to William the supervisor in the service department. He sent a team out to pick my car up, serviced it really well and returned it back to me in great condition. William you the best keep up the good customer service because it really make a difference out here. He gave me a early Happy Birthday treatment May 29th is my birthday. And I thank bayway for good looking out for bayway customers, now that really do feel like family. 👍 love you guy's.
I must admit I was quite nervous to bring my car to the dealership for service. I haven't had the best experience with other Cadillac service centers in the past but let me tell you this experience far exceeded my expectations. They offer a luxury experience of picking up your vehicle and dropping it back off for you when service is complete, and when you are having car issues its nice to have a professional driving it for you. Second, the communication you receive from the office from the minute it is brought in is superb. I had the pleasure of dealing with Luis and Kaili throughout my cars service needs and they were friendly, professional and knowledgeable. I really want to highlight the fact that my car when it for one specific reason and while they were diagnosing it, they did a free inspection with a video to check fluid levels, tire tread, brakes, filters, etc. The work was done quickly and efficiently. So, thank you. I will definitely bring my car back for any needs....but lets hope that I don't have to :)
Risposta da Bayway Cadillac Southwest Service Center azienda4 Oct 2025
Leah, we're delighted to hear that your experience with Bayway Cadillac Southwest exceeded expectations! It's great to know Luis and Kaili provided excellent service and communication. We appreciate your trust in us for future needs (though we hope you won't need too many)!
BEWARE!!! USE THIS DEALERSHIP FOR SERVICE AT YOUR OWN RISK. Mechanics will ruin your car and the powers that be will not take responsibility! Extremely terrible experience. Had my car from May 1, 2023 to January 9, 2024. 8 different invoiced problem. The COO of The Bayway group was extremely rude, combative and yelled at when I asked for him/them to take responsibility for ruining my car. BEWARE!
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Rosie Coleman
7 Jun 2023
Awesome experience and great service} Customer Comments: {11/8/2021 Thanks Bayway Cadillac Southwest! Your whole team from your managers, approval team, salesperson and finance worked together as one to make sure I left as a satisfied customer. Thank you Mr. Brooks for following through as the dealership was transitioning to this beautiful new location. You came through! You did not forget me. Thanks Viviana Maldonado for reaching out to me when I didn't believe anything would happen. Special thanks to my salesperson Julia Hernandez who was encouraging the whole time. You also made operating the many features on my new Cadillac so easy with your expert training. You never let me not believe; and when it comes to not believing thank you very, very much to Ricky George New Car manager for putting me in a new 2021 XT4 the PERECT car for me. And John Ivanic in finance, thank you for your great and easy manners on the final financing paperwork. As part of the new Bayway Cadillac Southwest location you all rock!
Risposta da Bayway Cadillac Southwest Service Center azienda4 Oct 2023
Rosie, it makes our day to see your review! We're elated that Viviana, Julia, Ricky, and the rest of the team delivered attentive service that made you feel valued as a Bayway Cadillac Southwest Service Center customer. It was our pleasure to find the perfect car for you. Enjoy your new Cadillac XT4!
