BMW of Clear Lake Service Center

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Rae Stuart Local Guide

21 Mar 2026

If you are a female- do not buy or get service at this location! The guys that work in service are all sexist and will ignore you, walk past you in line and check in three people behind you (all men of course)- and yes, I had an appointment! The men are sexist and purposely go out of order to help “the guys” and ignore the women (7 cars in the check in bay with me being #2 and the only woman). This is the second time I have come here for an oil change and this happened. It’s worth the drive to houston to get good service. Do NOT recommend this sexist service department. I’ll be happy to share my videos and photos with the GM, if he is interested to prove everything I described. I’m sure he is just as sexist and ignorant as his service dept, they are obviously following the leader. Horrible experience and even the service manager told me he “don’t know why they kept bypassing me.” Of note, 4 cars that came after me had to be backed out of the service check in bay because not one single man would check me in despite being #2 in the bay! Too busy laughing and joking around prioritizing men that came in after me to take care of the customer. The service dept here has gone so down hill since moving to the new location! DO NOT BUY from HERE- you’ll get great sales service but the service dept will make you regret your purchase!!!

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Anthony Mizialko Local Guide

12 Mar 2026

The absolute worst service department in existence. Apparently, written quotes are not honored. Please, find somewhere else to service your vehicle.

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Volundr Agnarsson Local Guide

19 Sep 2025

LIES!! We have a 2025 and they are the absolute worst ever! Infuriating and they even trashed the trunk and broke the rear “shade” and had to mail us one to install ourselves. They insist we didn’t spend thousands there for our service which is bumper to bumper - even wipers- they think they work someplace else because it is not BMW. 3rd BMW and NEVER GOING BACK only to be treated like trash! Disgusting treatment!!

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drillgpt

2 Sep 2025

Been a loyal customer for years, but something changed in 2024 — new service manager or staff maybe. The quality of service has completely gone downhill. Unprofessional, disorganized, and no longer trustworthy. Disappointed and won't be returning.

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Alyssa Dunbar

3 Jul 2025

The General Manager Randy Stine is the rudest, most unprofessional GM. I brought my X5 plug in hybrid to the service center for an ac repair that should have been covered under my extended warranty. Instead Randy refused to allow the mechanics to perform a proper investigation into the issues in my car and deemed the ac issue as my fault so it would not be covered under my warranty. He then quoted me $10,000 in repairs. My car was in their service center for a week without any work performed. My calls were unanswered. I had to take a day off work and go to the dealership in person to demand someone speak to me. This was the absolute worst customer service. The entire interaction has ruined BMW for me. I have only owned BMWs but after my meeting with Randy, I demanded they buy my car from me and I walked away without a car. I will not be buying a BMW ever again.

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Solisa Mathews

16 May 2025

I took my BMW in for a warning light and requested an oil change. Initially, I was told by JZ Joe that it could take around 24 hours. However, the communication throughout the process was terrible—I had to constantly reach out for updates, and what should’ve been a one-day job turned into nearly four days.

Eventually, I was told a sensor needed to be replaced, along with the drive belt and the oil change. I was also informed that I might be reimbursed for the cost of a rental car, but in the end, I was out of luck on that as well.

Honestly, I expected much better service from BMW. The lack of transparency and follow-through was really disappointing.

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Zaid Irfan Local Guide

20 Sep 2024

I came in just for an inspection, I told them I only had until a certain time and needed to be out to make another appointment. Joe “JZ” assured me that he would put my car in the very first spot and have me out on time. Well it’s that time and I’m looking all over for “JZ” in the building and asking about my car and NO ONE cares to help. 30 minutes pass beyond the time he promised by and he finally comes back and I ask him what happened and JZ says “oh I just had to take me a lunch break”. Absolutely zero communication with the customer, didn’t even apologize for making me late and missed my appointment. Pretty disappointed, never thought I’d get this kind of service from a BMW dealership. I was probably better off going to a Take 5 oil change, they are so communicative and get you in and out.

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Anarxi T Local Guide

21 May 2024

2h 40min (with appointment) for a first oil change on new car. Wouldn’t have left one star review but after rep William told me to wait in the front as car is being pulled up - 15min in houston heat later when i walked back inside to ask where my car is at, he laughed why am i waiting in front if car is in the back. Didnt want to give my key car back said “its a process”. It seems customers buying 100k cars are a joke. Good thing next oil change in 10k miles.

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Barry C Local Guide

9 Jun 2021

My wife took her X5 in for an oil change and tire rotation with an appointment. It took over 2 hours to perform both services, which is about 1 hour longer than normal. Then when she got home she received a short 30 second video recap of the service performed. At the end of the video, the technician shows the right front tire that has a foreign object in it. He states there is something there, it is leaking, and needs to be repaired or replaced. It would have been nice if someone at the dealership would have mentioned that to my wife while she was still at the dealership. Let's just say that I am not impressed with the communication or rather lack of communication.