Let me check in early after I called to ask questions on amenities. Staff was helpful and kind. Pool was clean, chlorine a touch strong, but I guess better than low. Google listed as location closer than actually was. But that's been happening lately.
Risposta da Comfort Suites Deer Park Pasadena azienda4 Jul 2026
Thank you for your review! We're happy to hear that our team was able to answer your questions and accommodate an early check-in. Providing friendly and helpful service is something we take great pride in.<br>Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back again soon!
Jennifer at the front desk always remembers us & gives us a friendly chat while checking us in. I really like how she remembers our preferences. It makes us feel appreciated & welcome. I was sad to find out that they're not offering to do housekeeping every day of our stays now. While we don't normally use that service we want it when it's needed. I'll not be happy being denied bed changes & fresh towels should I ever want it. Beds are comfy & rooms are clean. We've had some trouble with the hair dryers working. They really should invest in some hair dryers to deliver to the rooms when they're not working instead of moving us to another room.
Risposta da Comfort Suites Deer Park Pasadena azienda4 May 2026
Hey Jenn,<br>Thank you for your kind words about Jennifer—we’re glad she makes you feel welcome. Housekeeping is available upon request anytime, including towels and bed changes. We also apologize for the hair dryer issues and will work on having backups available to avoid room moves. We appreciate your feedback and look forward to your next stay.
