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Hey guys yall be careful, don’t allow this people to fix your car if u hit someone else! They give u a price and they add more damages after the agreement so you can pay more!! They been hustling people!!! Be real careful with them
Risposta da Crosby Paint and Body azienda4 Oct 2025
Thank you for taking the time to leave your feedback. We're sorry to hear about your frustration regarding the final cost of the repair, and we'd like to take a moment to clarify our process for you and for other readers.<br><br>When we write an initial estimate, our policy is to include only the damage we can see externally. We believe it would be unfair to our customers to speculate on paper about what might be damaged underneath the surface. This is a standard practice in the auto body industry, and insurance companies write their initial estimates the same way.<br><br>Once a vehicle is in our shop and we begin disassembly, we sometimes uncover hidden or structural damage that wasn't visible at first. Even the smallest amount of damage to the underlying structure can affect the way outer parts fit and align. Our commitment is always to return a vehicle to its safe, pre-accident condition, which requires us to address these unforeseen issues as they are discovered.<br><br>We understand that for someone paying for a repair directly, this process of supplemental additions can be unexpected, especially if they aren't familiar with the complex anatomy of a modern vehicle. We strive for complete transparency by documenting this additional damage and discussing the necessary steps with our customers.<br><br>We are confident in the quality and necessity of our work. If you would like to review the detailed repair order and photos of the supplemental damage found on the vehicle, please don't hesitate to contact us directly at 281-328-2592.<br><br>Sincerely,<br>The Management at Crosby Paint and Body
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kevin rendonLocal Guide
10 Sep 2020
My truck was taken to them after being t-boned. After 2 weeks of driving the truck the alignment went out so I took it back to them. They took it to their alignment shop who told them it would no longer be under warranty. I drive it another 2 weeks or so and the alignment goes out again. I take it back to the body shop and and they tell me they can't help me. I end up taking it to a local mechanics shop and find out the axle is 8 to 10 degrees out. It's noticeably bent and shouldn't have been being driven. the owner talked to me like I was trying to get over on him. I wouldn't recommend this place to my enemy.
Response to your response: just because a lifted truck had mud on it shouldn't be an automatic excuse to not warranty an alignment and you shouldn't have allowed it to be. Regardless, no alignment is going to work when the axle is bent like mine is. I don't know your line of work but I would think since I brought you a wrecked truck that was t-boned and needed alignment work, the axle is something that would be checked for damage. The mechanic said he was very surprised it was able to be missed by you and uvalde muffler as bad as it is. When I came back the second time you treated me like I was trying to get over on y'all and basically wiped your hands of me. I don't need to get something for free and would have paid for the work of it was my fault but you had no desire to offer any kind of customer service once the insurance company had paid you. My mechanic will take care of the problem and I will definitely take my business elsewhere in the future and recommend others do as well.
Risposta da Crosby Paint and Body azienda4 Oct 2020
The alignment shop we use is one of a handful in this area having the knowledge and expertise to align trucks like yours that are lifted beyond what the factory specifies. When the truck was delivered to you in March of this year, it was in spec. When it was brought back a few weeks later out of alignment, we took it back to the alignment shop and asked that they re-align and let us know if they found any issues that might prevent it from getting back to factory specs. When we received it from the shop a second time it was back to spec. They informed us that based on the amount of mud caked on the vehicle it appeared the truck was being driven in off-road conditions and they would not continue to warranty the alignment against that type of driving.<br>If you are willing to bring me the invoice from the local mechanic documenting the work performed; after reviewing, I would consider reimbursing you for the repairs if it shows negligence on our part.
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monica Camarillo
7 Sep 2016
My husband hit a hog, the front bumper need it to be replace, insurance estimated the damage to be around 1800.00 this included 4 day labor, it took them over 3 weeks to get it done, and charged 4,497. Very unprofessional and unpleasant experience. I live in Crosby but next time I need a body shop I will go somewhere else. Plus they did not complete the job my car is missing a plastic that goes under, they said that's an extra accessory?? Wth!!?? Don't waist your time. They like to over change insurance.
Risposta da Crosby Paint and Body azienda4 Oct 2017
All of the work performed on this repair was after the Camarillo's insurance had reviewed in person with a field inspector and approved the work. Crosby Paint and Body's commitment is to work with the customer and their insurance to insure the vehicle is returned to its pre accident condition. We will work with Ms Camarillo to resolve any discrepancies with the repairs done on her vehicle.
