insurance 12 nurse 8 receptionist 5 night 4 shortness of breath 3 iv fluids 3 clinic 3
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Mariposa Local Guide
3 Jan 2019
If you have Medicaid, DO NOT bother coming here. With the advice of a RN, I took my 1 year old in to be evaluated due to difficulty breathing and high fever. The Asian receptionist took a look at his insurance card and rudely turned us away stating they don’t accept any Medicaid in state or out of state. So much for being an emergency room.
Nikki Cole
10 Jul 2018
I have been debating on writing this review on this place, but finally decided to do so because people need to know how this place is run and might choose to go receive their care elsewhere.
On June 1, 2018 shortly after 1:30am.
I came to Cypress Creek ER, because I thought I was having a heart attack. When I came into the facility, you could see that I was clearly under distress. I could barely talk, had shortness of breath and I thought I was going to faint. I went to the registration counter and told them I was having a heart attack, pain in my chest and i was in tears. The ED Registration clerk asked me for my insurance card, which I threw my purse on the table and stated “I can’t breathe”. Both registration clerk and the RN behind the counter told me to have a seat and to find my insurance card. I mustered up the little bit of strength I had and told her that if I step back I am going to faint. Neither the RN nor the registration clerk budged. If it wasn’t for the Black EMT who was there with them, who urged them to get a wheelchair.
Finally I was taken in the back and treated. The doctors that was on duty was excellent and got right on it. The symptoms that were presented seemed to fit the script of a heart attack. After running test, receiving an EKG and IV fluids; it was determined that I wasn’t having a heart attack and that my symptoms were something worse. Doctor ordered an CT scan and it was determined that I had pneumonia in both lungs; and that I could have died if I wasn’t treated. Thank goodness for the doctor on duty that night and that EMT who was behind the desk to save my life. If those people were not there, I would have died due to the negligence of the RN and the registration clerk. After talking with the day time staff and doctor who took good care of me, they all learned that I am a healthcare professional and shared with them my expertise in healthcare compliance, regulations, etc.
My healthcare advice to Cypress Creek ER is as follow:
Those two staff members (RN and ED registration clerk) need to be reprimanded, because they do not understand that patient care comes first over insurance card and verification. If I would have coded (died), my family would have a clear case of medical negligence on this ER. Not only that, this is clearly a JCO (Joint Comission) violation, due to patient safety was jeopardized by staff’s failed attempt to do their job.
I will give kudos to the ED doctor on duty that night, along with the EMT that night for saving my life on this day. Also, all of the day time and swing shift staff who provided superior customer service and excellent care.
Cypress Creek ER needs an overall from top to bottom.
A J Local Guide
8 Jun 2018
If you do not have insurance don't bother. They will not even talk to you and turn you away.
vertinginousness Local Guide
18 May 2018
They charged me 65000 dollars for a kidney stone pain. Cat scan, bed for one night, and some morphine. They are a scam. Even with my insurance covering some of it, I still owe over $3000. This place is a scam. If you see a positive review here it is likely one of the staff. Do not under any circumstances use this place.
funkymonk36
15 Mar 2018
Y. H. Local Guide
28 Aug 2017
Went in with a 10 month old having breathing difficulty during Hurricane Harvey. Staff was in the lobby watching t.v. and the sorry doctor did not even give us a chance to sign in and said they were not equipped and to go to the hospital. Waist of space and they need to be shut down. I really don't want to give the one star. Went to First Choice and was seen, treated, and released within an hour. First Choice was great. I am reporting Cypress Creek ER.
G Caldwell Local Guide
20 May 2017
Insurance scam. Youre better off visiting a true emergency room.
Atreyu Bosley Local Guide
4 Jan 2017
Horrible service. Scam artists.
kylar shirer
25 Nov 2016
This was a horrible experience ! It's suppose to be urgent care & it takes Half an hour for them to see you ! Horrible service, wouldn't wish it on MY worst enemy! & after waiting they sent us away to another one that was further. The Nurse man was rude & said that there was only one nurse who was busy but he was there speaking to us. Also told us that we would wait 20-30 wait but we abc do a 15 minute drive to the next city cause there wouldn't be much traffic. Ps there was traffic . My sister said she needed asthma treatment dealing wit this condition for all her life but he said no, they'll be the judge & her wait will be the same regardless. Very unhappy with him & the service .
Beatrice Eze Local Guide
5 Apr 2016
They do not answer their phones. Drove to the ER within 5 minutes after trying to call them. The receptionist was sleep in the waiting room. Told her I needed to speak to the doctor because my illness got worse. She pretty much told me no. Bad service not worth your money.
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