Encompass Health Rehabilitation Hospital Vision Park

OB

Olivia Berry

16 Dec 2025

Wish I could give 0 stars!!! No one comes when the nurse assistance button is pressed. Left with bed sore blisters, my penis hole is ripped left and right also going downward due to rough handling and carelessness. We were never notified I had double pneumonia. Needs were neglected regularly. Most of the nursing staff was very lazy and dismissive. They never cleaned me properly (only used wipes no soap and water) only when my family came and repeatedly asked for it. I was not turned on my sides every 2 hours which caused some big blisters on my rear. They punctured my rectum never told me anything (I can’t feel due to paralysis) I don’t recommend this facility to care for my pet fish people were yelling for help and no one would go to see about them. Please be on top of things if you or your family ends up here! Now THERAPY STAFF gets 10 stars love love them

BR

Brandy Reynolds

12 May 2025

My dad was at this facility for two weeks. The communication was non existent. In two weeks I made multiple phone calls to the staff and never received a call back. We were four hours away and the staff knew this. The two times we were able to pop in unannounced he was wet, dirty and hadn't been fed. He was disabled and unable to feed himself and the staff would not help. When we finally were able to have him moved he was dehydrated and had lost several pounds. I would never recommend this facility to anyone.

JB

Jessica Blount JB Local Guide

23 Dec 2024

This is specifically for the Case Managment and Operations Team. They are bullies and follow the CYA Policy to a T! They bullied my Dad into making a decision to discharge to a Nursing Home when that was never his discharge plan in the first place. I made a complaint and all the Quality Manager can do is take the side of her employees and not of the patient. It is really awful how messed up people who have decided to have a healthcare career and care about nothing but money and fake metrics. Also, I believe they had something to do with my Dad's medicare appeal being denied because they didn't send in the medical records requested. These people are truly a piece of work and make the process for family advocates that care about their family member's care while they are supposed to be recovering truly excruciating! I want yall to know that you are the worst part of Encompass. They refused to work with a new DME company they are not "contracted" with to come and fit my Dad for a power wheelchair, after the company they are contracted with Great American picked up the loaner with no replacement all of a sudden. They also came in my Dad's room multiple times a day pressuring him to pick a place off of a random list that was not all inclusive they provided for him. They have lied multiple times trying to cause friction between me and my Dad. Telling me one thing and him another. The lack of professionalism, education and care to truly out of this world!! The therapy is ok, the nursing is ok and the facility is ok. It's not 5 stars like these reviews from years ago are stating. Money is the only one winning here! That is all they care about! They put the patient last after their first love money! Also my Dad has a condition that is on the IRF list of 13 conditions for Medicare patients to be discharged at 60% for Medicare reimbursement. So they are pushing him out the door with the quickness. No facility is perfect but do the research and read the reviews of places. Make sure they care about their patients and put them first. This place does not do that. And the Case Managers have free reign and backup because of reimbursement aka Money!

JW

James Walden Local Guide

20 Dec 2024

My wife's ID and bank card were stolen while she was there. Yet no one cares or done anything about it. The hardest part no one person held accountable. Thieves work here Rob you blind if given the chance. We will never return and never send another family member or friend to this place. I can make the changes before Encompass will I guarantee it!!!!

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Samantha Casiano Local Guide

1 Oct 2024

Pros: staff is so nice. My mom’s case manager Deb is amazing. Mercedes and Chris awesome they helped my mom with therapy. She went in couldn’t move left side at all and now she can a bit.

Cons: a Nurse gave my mom the wrong medication. 🥴 I took her out same day and will be filling a complaint with Texas Department of Health. I was told and I quote”it was a human error” uhm yea I don’t think thats the greatest thing to tell someone coming from a facility like that that gives medication given that my mom could have lost her life god forbid it was a medication that didn’t agree with the others she was taking. I felt it was taken lightly and not at all justified.

NK

NS Kirk Local Guide

6 Jun 2022

Horrible. Especially compared to their other facility at The Woodlands
My mother broke her hip and came here, even though I asked the salesperson to send her to The Woodlands facility.
Then the facility kept the catheter in causing potential of infection simply because they didn't want to have to help her to the bathroom, even though the orthopedist wrote orders to remove it.

Then they wanted to discharge her even though she hasn't been able to stand on her own or walk on her own. And tell me she has no more Medicare days left, even though she does.

When I ask she be transferred to the other facility, they tell me they can't transfer her. They can. They are violating her patient rights. Don't send your loved one here. send them to the other facility.

SB

Sean Burton Local Guide

24 Nov 2021

My Mother was admitted to encompass health on Nov 15th and was permanently removed on Nov 22nd. During that time she was badly mistreated, her chart, prescriptions, and allergens ignored, and each day I saw her she was more bruised than the last. She was sent from encompass back to the hospital 3 times do to the incompetence of the nurses and medical staff who are wildly incapable of caring for anyone who suffered a stroke. I will be filling a complaint with the Texas medical board.

TL

Tamara Lupo

30 Mar 2021

I do not recommend this facility. The physical therapists were good but the nursing staff and doctors left A LOT to be desired. Overall, the facility is older and dark - feels like an old hospital. I wish it had been brighter. The rooms were not private and small, so patients were basically on top of each other, with no space for a visitor. And you could hear everything going on in the rooms around. During my mom's stay, COVID prevented visitors for the first 7 or 8 days but then pulled back to allow 1 per patient per day. I didn't really feel welcomed as a visitor when I was finally allowed in, but that was all my mom really wanted - to see a familiar face. All that being said, the biggest problem was that my mom ended up back in the emergency room the day after she was discharged, because there was an infection they didn't see. She had multiple nights of internal med issues but the docs/nurses chalked it up to healing. She wasn't healing - she was still sick! I don't expect the general doctor to be an expert in everything, but he only came around a few days out of the week and should have referred her back to her medical team at the hospital she came from when there were issues. Overall, the 12 days she spent here were a waste of time in my mom's medical journey.