Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel

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Jeff

28 Apr 2026

Asma at the front desk was very warm, professional, and helpful.
She made the check-in process smooth and provided excellent customer service. I truly appreciate her kindness and assistance during my stay.
This is the second year she has helped with check-ins for my group guests.

LB

lalique B

21 Apr 2026

Room service and the pool service was what gave this 3 stars. It wasn't just the fact that none of them in room service could speak English but that they were rude when you tried to speak with them to tell them something about the room. Certain things weren't cleaned when they did finally come to clean. Also didn't like that the pool was not cleaned so we couldn't get in. It should have been covered if it wasn't going to be cleaned on a consistent basis. That luxury is apart of what we pay for when staying there.

LA

Leonela Aguila

19 Apr 2026

Had to leave an amazing review for the front desk lady, Miss Sh’ville (most definitely spelling that wrong). Thank you for being so nice and having such a beautiful personality. Definitely made my day. - from Miss $80 dollar black dress with red flowers

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Roderick B

14 Apr 2026

TRY TO AVOID THIS HOTEL if possible.

We only stayed here because we came into town last minute and had to settle since most of the better hotels were already booked, and unfortunately, it showed why this place had availability.

Let’s start with the location. While getting gas across the street, we were immediately approached and hassled by someone trying to sell us a CD. That pretty much set the tone. It’s not in the best or safest-feeling area, especially if you’re traveling with family and smaller kids.

As for the hotel itself, it’s clearly older. I understand not every place is going to be luxury, especially for a 2–3 star hotel, but basic cleanliness and upkeep should still be expected.

When we got to our first room, we noticed a bug near the air conditioning unit. Not ideal, but it got worse. When we pulled out the sofa bed for our child, the mattress was EXTREMELY stained; completely unacceptable. At that point, we had to go back to the front desk and request a new room.

To their credit, the front desk staff did switch us to another room, which was better, but by then, the experience was already off to a bad start.

In addition, our kid had an accidental nosebleed overnight due to allergies and stained one of the sheets. No problem- accidents happen, and we were fully prepared to cover the cost. However, we were charged $60 for a stained sheet, which felt excessive and unnecessary. Especially since they couldn’t even clean away a dead visible bug before a guest checked in, but this is the charge for a stained fabric? The manager I spoke with over the phone said that the property manager - Matthew Selby, said this was normal business procedures.

Now let’s talk value. We paid around $140 per night AND they require a $150 security deposit that takes 3–5 days to be returned. For what you get, this place feels like a complete money grab.

DO THIS FOLKS: For the same total amount they’re charging (room + deposit), you could easily book a 4-star hotel in the downtown or Galleria area and have a MUCH better experience, cleaner, safer, and actually worth your money. Even if a nicer hotel is not available, try a Hampton Inn in this city, they are usually WAY better for the same rate (if not less) than this hotel.

Overall, this place is not worth it. Save yourself the trouble and book somewhere else.

YG

Yolanda Gonzalez

24 Mar 2026

Nice clean hotel, clean, spacious room. However, upon arrival, the one receptionist was on the phone for a while. When she finally hung up, she tended to the guest before me with no “welcome, hello” let alone a smile. She then tended to me and she simply told me she needed my id. No eye contact, smile, welcome, etc. When my husband asked her if the hotel had Happy Hour she looked at him as if saying “are you crazy?” then she just shook her head. I’ve never felt so unwelcome upon checking into a hotel.
Breakfast was simple but good. However, each day we were there, they ran out of food about 30 minutes before closing. People were waiting in line and no one even came out to check on food. Guests, kids, kept waiting. I could understand if it was five, even 10 minutes before closing, but it wasn’t. Trays were empty 30 to 40 minutes before closing. Housekeeping was pleasant. TV had no remote control and lamp didn’t work for long after it was repaired. The following day they had a pleasant receptionist, but that should be the norm, especially since they are the first person we see upon arrival.
Nice hotel but obviously poor management.

MI

Muhammad iqbal Local Guide

22 Mar 2026

recently stayed at Crowne Plaza Houston IHG Katy Freeway, and overall it was a pleasant experience. The hotel has been newly renovated, so everything felt clean, fresh, and well-maintained, which made the stay very comfortable.

A special mention to Jennifer at the front desk, along with the rest of the front desk team—they were extremely helpful, professional, and welcoming throughout our stay. The service team was also very polite and attentive, which added to the positive experience.

One thing to keep in mind is the breakfast policy. Complimentary breakfast is only included for two adults, and there are additional charges for others. It’s best to confirm this while booking to avoid any surprises.

Overall, a clean and comfortable hotel with excellent staff service. Would definitely consider staying here again.

JH

Joanna Hatley

23 Feb 2026

We hosted a retreat for our leadership team here, and the experience was incredible! Cherish, the director of sales, was incredibly responsive and ensured that every aspect of our stay was on point. The food was great, the rooms were clean and comfortable, and the meeting rooms had everything we needed. Above all of that, however, was the service. Every person we encountered: from Cherish to the front desk agents to the chef and the team who served the food - they all exhibited amazing customer service. Overall, it was a great experience - highly recommend!

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Vincent Lopez Local Guide

9 Feb 2026

I want to give a huge shoutout to Tiffany, the manager, because she completely turned my experience around.

When I arrived to check in on my scheduled stay date, I was told I could not check in because their system was down due to an update, and they didn’t know when it would be back online. Unfortunately, I wasn’t able to wait around, so I asked if I could cancel the stay. The front desk associate told me I would still be charged a fee, and the way it was communicated came off very rude and dismissive, so I ended up leaving.

Later, I called back to request a receipt for the fee that was charged — and that’s when Tiffany stepped in. She was professional, calm, and incredibly helpful, even though it was obvious she was extremely busy (phones ringing, customers in the background, everything going on at once). She not only emailed me the receipt right away, but she also refunded the fee, and did it all with such a great attitude and demeanor.

Tiffany is exactly the kind of person you hope to deal with when something goes wrong. She handled the situation with real customer service and care, and I truly appreciate how she resolved everything.

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dimonye sims

9 Feb 2026

Beware incidental fee is higher than the actual room cost. In my opinion the hotel was not even nice enough for a $150 incidental fee. Super unfortunate that that you’re unaware of the charge until you arrive especially without being able to cancel. The next day I found a MUCH NICER hotel Four Point Sheraton for only a $50 incidental fee. I will now be going there when I fly in for work.

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Nick

8 Feb 2026

I stayed at this location a few weeks ago. The room was decent I guess. No real issues with that. Location was terrible, don’t go out at night. You can hear gunshots and a lot of homeless people walking around right near the hotel.
Service sucked, after traveling all day and dealing with the very rude female at the desk was disappointing for a Holiday Inn.
Plus the police raided the place and took the rude female working the desk. Like really Holiday Inn? I expect that at other hotels but not a reputable brand such as Holiday Inn. How can we feel safe leaving our belongings in our room if the police are raiding the place to arrest the staff? I’m assuming it was for something serious with the amount of police they had come in there.
Very disappointed in Holiday Inn. Definitely won’t stay at this location again. I had a coworker stay at this location this past week (My company sends employees to this side of Houston frequently) and told him about our experience there, I described the female receptionist who was arrested and he told me she checked him in, so she’s still working there. Assuming it’s the same female that’s c
crazy! Stay somewhere else.