Joe Myers Kia Service

SG

Sam Godiva Local Guide

30 Aug 2026

I am extremely disappointed with the service department at this location. My brand-new vehicle has been in their shop for over a month, and the technicians have been unable to resolve the issue, which has made me deeply regret my decision to purchase a Kia. To make matters worse, my service advisor, Aaron, has NOT been helpful. When I informed him that the loaner vehicle I was provided had a service light on, he insisted I continue using it indefinitely, despite there being no clear timeline for when my own car will be repaired. Paying a premium price for a vehicle only to receive such poor support is unacceptable. Based on this experience, I will not be purchasing another Kia in the future.

BO

Bobby Local Guide

17 Apr 2026

way overpriced and tried to avoid doing work on a recall part

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Victor Kohanski

26 Mar 2026

We've been using their service department for over six years and two Kia's (one we've recently passed to a family member to use for college and the other we still own). We've never had a bad experience. I know auto repairs and the industry well, so I would know if they didn't do something right.

CR

Christa Rebello Local Guide

25 Mar 2026

Front staff are courteous. The guy behind me tried to cut in line just because I was waiting and the staff told him to wait since I was here first. Jared was great at explaining what’s needed and how my car is doing regarding fluids. I was in and out for a brake fluid exchange in a little under an hour.

JM

Jamie Munoz Local Guide

11 Dec 2025

Worked with Jared in the service department and had a good experience. He made sure to communicate and met the timelines that he set. Highly recommend working with him

PJ

Preston Jones

18 Nov 2025

Do not trust their service department and technicians. I took in for a simple AC diagnostic regarding a potential actuator issue. I was told I had a leak in my AC evaporator core and the total fix would have over $3K. I asked if the actuator was looked at and they said that it was working fine and not the issue. After paying their $450 diagnostic fee, I picked my car up and took it to a trusted mechanic in the Houston area that was highly recommended. They did the full diagnostic and sealed the car to test for any leaks and nothing was leaking. The whole time it was the actuator as I had suspected. Do not trust their service or dealership and I will not be back or recommend them for any service or car purchases moving forward.

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Susan D Local Guide

16 Oct 2025

Couldn't get my key fob open to replace the dead battery. Went to the service department for assistance. They actually provide free replacement batteries. I can return the unused batteries for a refund.

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Lucille Serrao

22 Sep 2025

I got 0 help from Joe Meyers. My 20 17 Kia
Sportgage was stolen 3/25 was told it was under warranty and the nerve to tell me, after proving maintenance responsibilities that it was the previous owners fault for the maintenance and they could not help me.
I am stuck with my car payment of$388.26 a month , no car since April/25 to 9/25
Nobody likes injustices, but being heard on me

SC

Shelby Childress

16 Jun 2025

This is the worst service department I have ever experienced. The workers are rude and disrespectful. My son dropped his car off for service and when he picked up the car it was in worse condition than it was in when he took the car in. He received an oil change less than 2 weeks ago and the service team overfilled the car with oil which caused it to start smoking. When he took the car initially he received an inspection with little to no issues with the car, but when he took the car back for them to fix the issues they caused all of a sudden there were more problems with the car. The irony is we have purchased multiple cars from Nick Samuel but because of the service team I will no longer be referring friends and family nor will I be purchasing anymore vehicles from the Joe Myers on 290. So sad to lose customers because of an incompetent service department.

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Ro Ro

27 Apr 2024

I brought my car in for service. My son was graduating for basic training and we were headed to his graduation. I was hoping my car would be ready upon our return. The service department never reach out so I called and ask could they give me an update. I was advised that the representative that did my intake was not available. I didn’t understand how that would delay my vehicle from being serviced. I explain to the representative that was on the phone Micheal Jarbow. That we had plans to have our repairs done upon our return. I believe I received a quote a day later mind you our vehicle had been there 2 days prior. The quote was for almost 5000.00. We negotiated and I decided I would get what I thought was most required done first. To shorten a long story, he had me pay for a service my car did not require. My car continued to have that same problem he ask me to return my vehicle. He said it’s not that you need an engine. I ask him if that’s the case please refund me that part of the service you charged me for which I did not need. He has never replied to this moment. I don’t understand how he went from replying to my message to no reply at all. I paid for a service that wasn’t needed and I feel if Joe Meyers stands on their Service Promise. (Dedicated Care to your Kia at “Fair”and Competitive prices) I should be refunded. If he would have told me I needed an engine I may have never invested more into servicing my vehicle. I may have used that money to invest in a replacement. I don’t believe the charge was fair and service advisor not responding are acknowledging my message isn’t fair. I felt like he didn’t care once he received my payment.