Joe Myers Kia Service

AC

Armando Carrillo T Local Guide

6 Apr 2024

Joe Myers Kia service stinks.
This is the second out two I waste my time, while taking my Sportage to service.
JMK does not honor the appointments, although it had sent email confirmation each time.
So, I had to take the car to a different dealer, who cheerfuly acepted it without previous appointment. That is my idea of service.
I regret buying my car at JMK.

JH

Jeni Howell Local Guide

8 Feb 2024

I needed a minor part repaired for my visor. They ordered the part. I was in for a different service and they couldn't do the repair on the visor at the same time because the guy who ordered it was out. Marc is supposed to call me when the guy gets back. Yesterday I get a call that the guy is back and I need to bring it in that day or the next because the service manager isn't willing to hold onto the part this long. I call and leave a message to tell them that I don't live near the dealership and can't make it that day or the next or even Saturday. Call back today and get Marc. He's sassy and says the parts manager already returned it. MAYBE he can talk his manager into reordering the part?! MAYBE he can get them to do that favor. 🤔
Complete nonsense.

KP

Kaiya Poplar

31 Jan 2024

Zach was great! I dropped my car off on a Friday & it was ready on Wednesday. That definitely beat the 6-8 weeks I was quoted. Zach updated me every day on what was going on with my car & asked me for permission before making moves. He was also friendly. Awesome customer service.. thanks so much!

KK

Koorosh Kanani Local Guide

22 Dec 2022

Worst Experience.
I've been their customer for 7 years. For 5 years, I always felt welcomed. Friendly advisors used to communicate very well, solve problems, and give customers good options. But today (after some other bad experiences), I came to the conclusion that I would never go there again. I took my car to replace the ABS sensor. I had a quote from a while ago, and I knew that labor cost is going to be different now. The advisor asked me if I had a quote, and I explained. He took my car inside the repair section. When he brought the car back with the invoice, the labor cost was 2.8 times of the previous price, which I had already told him. Without any kind of communication, now I had to pay in order to get my car back. After I reminded him of the conversation we had, he gave me a discount and assured me that when I bring the previous quote, he's gonna refund the difference (and he already knew that the quote belongs to a while ago).
I went home and brought the quote, but now the other advisor started giving me irrelevant reasons for not issuing any refund!!! Even the advisor that I spoke with denied what he said and the promise he made.
It was only about two hours later, and based on what he said, I drove over 15 miles back home, drove another 15 miles to the store, and now carelessly, they act as if what I say is not true!!!
Wose of anything else were contradictory statements they were giving me to convince me.
This way of customer service will ruin the store reputation; it definitely will.
You have lost an old-time customer and dozens more that I have referred. You probably don't care; but you will see its consequences soon if you don't change your way.

BA

BaMaNuNa Local Guide

2 Jun 2022

The salesman here need to get with the time. I called about the EV6. He asked what I wanted. I told him Wind RWD. He said he has one coming in gray color but don’t have the price. I asked him if he charges markup he said yes. I went online and saw he does have one coming and they’re charging $5000 over MSRP. Why did Mike have to lie that he doesn’t know the price? He thinks we’re still in the 1990s? Anyway, this dealership is charging markup so stay away.

MB

Mary Barkley Local Guide

21 Mar 2022

Cliff at the service center did a great job helping me get my Kia repaired. My car needed a new motor, he got it all taken care of for me with no issues. He was knowledgeable about what repairs were needed. My motor was covered under warranty & he gave great advice on other repairs I should do to keep my car running longer without breaking the bank. Thanks a bunch I'll definitely be back!

AG

Amy Gustafson Local Guide

25 Sep 2021

Jessie was great. I had my car towed in with a blowout and wheel damage. She communicated well the whole time and even stayed a little late on a Friday to make sure I could get my car before the weekend. I'm very happy with the service I received.

SG

Sara Goldstein

20 Jul 2021

Super frustrated!! Purchased a new Telluride EX a few months ago and got the super comprehensive maintenance and service warranties because I hate car stuff and I’m a busy working mom to a toddler.

Got what started as a large chip with a small crack in my windshield. After MANY unanswered calls to service department and dealership, unanswered messages and even a call to the sales associate who sold me the vehicle, I scheduled an appointment online. When I arrived, I was notified that warranty repairs would be handled directly through the warranty company not the dealership… which would have been amazing to know before schlepping a 2 year old to the dealership… and before the small crack which could have been repaired turned into half my windshield which now has to be replaced.

The service department helpfully provided the number for the warranty company, who informed me that my plan only covers windshield repairs, not replacements… apparently NOT so super comprehensive… and extra frustrating as it was initially repairable!

I recognize I could have reviewed the warranty info, but after spending this kind of money, I expected to be able to get someone on the phone who could walk through things with me. Definitely regretting the switch from Lexus and their amazing customer service!!

LO

LocalNeighbor01 Local Guide

12 Apr 2021

If I could give 0 stars I would. I have never felt so disrespected by a car service establishment in my entire life. After purchasing my car from their used sales department I figured I would be walking away with a car with minimal issues and nothing too life threatening, but to my surprise after a week of driving my car I came to notice a brake issue in which prevents my brakes from stopping when going under 10mph or on an incline. I brought my car to get inspected only to have it returned to me in less than an hour along with the words "we didn't see anything wrong with the brakes, maybe it was just a one time thing". So in doing so they returned my keys and I took it home thinking maybe it was just me. Low and behold this issue continued happening so I brought it back in and this time I was informed that it was a "brake speed sensor" and they were able to reset it and I should not have an issue anymore. Funny enough this issue continued happening, and I almost got into an accident as I was on an incline and unable to stop my car from rolling into the road. One last time I figured I'd take it in and they would be able to fix this issue, but in fact this final time I was informed that my car was now out of warranty and I would have to pay $300 to replace the speed sensor. What I don't get is why the issue did't get fixed the first two times when it would've been covered by warranty. Now I have to call at least 15 times a day to even get through to someone as they are most likely ignoring my calls (extremely unprofessional). I am so disappointed. I expected so much more from Joe Mazda, and these people are tearing down his name with their terrible customer service. If I could take my car somewhere else I would, spare yourself the headache, and go somewhere where they'll take you serious as these people only want the money.

AD

Adventurous_Amenze. Local Guide

6 Nov 2020

Mike and the team in the service department are awesome. Very professional, making it always a delight to speak with them concerning your vehicle and anything and everything not cars as well. Ask him about his cycling hobby!