Jaguar Southwest Houston Certified Pre-Owned & Service

PO

Prem Oommen Local Guide

17 Mar 2026

Gina, the service advisor was so friendly and went over every detail of the service. She texted me her direct line and kept me updated on service. I was amazed by the extensive video they took of the SUV during the service and going over every aspect of the vehicle. When everything was done, they really spent time cleaning and washing the car. The whole experience was fantastic and I will be servicing with them again.

LB

Lisa Bell

10 Mar 2026

I have been purchasing vehicles here for decades, and during that time, my only caveat has been that Kevin remains my service advisor. He’s extremely well-versed in his cars, responsive and always a pleasure to work with.

CS

Cheryl Sims

5 Mar 2026

I recently had my vehicle serviced at Jaguar and had an outstanding experience. My service provider, Kevin Sturgess, was top-notch from start to finish. He was professional, communicative, and ensured everything was handled perfectly. It’s rare to find this level of dedication—highly recommend asking for Kevin!!!

GM

GM Local Guide

5 Oct 2025

The customer service provided was exceptional. The showrooms maintained an outstanding level of cleanliness. Staff were welcoming and courteous.
The service department's diagnostic procedures appear to be overly extensive in identifying vehicle issues. The presentation of video evidence, suggesting a fluid leakage, was inaccurate. The fluids shown on the shop floor was not my vehicle. I am a bit hesitant in authorizing work on my car.

LW

Lea Wie

4 Feb 2025

The service advisor manager Kevin has been taking care of all my Jag’s for over 17 years and is always prompt, efficient, courteous, and professional. His advice, and communication is top notch. Same with Bill. God help Jaguar Southwest if both those guys leave for any reason. They are the glue that holds that place together. Others have come and gone but Kevin & Bill are Solid and dependable.

RM

Rosita M Milburn Local Guide

19 Jul 2024

The employee n service Natalie was Superb. The manager Daryl was not friendly. Technician w white Volvo extremely professional. Vehicle towed there broken still broken and I was charged $1300 and the vehicle is worse now then it was upon delivery. I am in Texas City and trusted them to repair the key Fob issue. The only thing they gave me was an estimate of 14k repair work and who took my gas cap and burnt the area above my cap. I have a photo for proof. This has cost me plus the vehicle is worse now which surprises me. Now I am posting the photo of the burn since I saw it after 7pm Thursday the 18th. Just because I thought they were reputable I trusted them to repair my Jaguar. I'm always reading reviews this time I'm n great despair with this horrible situation. Needless to say I have all notes all correspondence and the receipt where I paid them yesterday Thursday 7/18/24 Abt 5:30 pm. Today I will b calling the man Daryl first and see where that leads me. Number one all he did is stared never spoke never showed any professionalism towards me. I'm so very disappointed I don't know where to begin my Drama. No stars from me at all. Ppl say customer service only the Employee Natalie was professional from day one to the End. This has been and is from a Retired Woman. Fixed income yet towed $300 and then the $1300. The burn by the gas cap I wonder what the heck did the service Tech do and why they never told me. This is a permanent burnt mark above my gas tank. They did not tell me Abt this or I would have talked immediately to the Service Manager. Nevertheless, let the owner beware!! Hope this does not happen to anyone else. SMH ~ looks like a real robbery to me unfortunately. Only 1 star because I couldn't post my story without at least 1 star. No gas cap and burnt C'mon be fair to this consumer man what kinda world do we live in? SMH!!

TC

Tamara Carson Local Guide

9 Apr 2024

Kevin has been my service advisor since I got my car. Kevin is great at keeping me updated on the service of my car. He only offers me what I need. Kevin is like a dad to me. He’ll get on me when he needs to, because sometimes I don’t pay attention to my car. I love Kevin and I’ll be a customer as long as he’s there. I would 100% refer anyone to get a car from Jaguar SW. they have a variety of the best snacks, coffee, water, and they even have two massage chairs that you can use for free. I have yet to have a bad experience. And you can’t beat a free car wash after your service.

AC

April Cervantez Local Guide

15 Oct 2021

I bought my new F-Pace with Richard a couple of weeks ago and could not be happier. I had some changes done by them the following week (blackout of all chrome) and Richard and Tom went above and beyond to be sure I was well taken care of and completely happy with all aspects. Richard was in constant communication with me to be sure I was kept informed of the progress and afterwards he made sure I was fully satisfied with the changes. Definitely recommend them !

MK

Mark Kotlarek Local Guide

22 Feb 2020

I cross the city of Houston to have my family of Jags serviced at Momentum on 59 and beltway 8. I visit this location because Kevin Sturgess works here. I followed him from the old location on Kirby Dr. He is dependable, honest and sincere. I don’t like that Car service costs $$s. However, Kevin keeps it simple, he tells me what’s needed in repairs, gives me the cost and gets it cranked out of the shop reasonably fast. This service advisor makes me feel comfortable that I’m getting good service at a fair price from Momentum Jaguar. Lucky for me that’s what I like.
Again in 2020 I’m a satisfied Momentum Jaguar customer. The valet that greeted me in the drive-up lane, the mechanics that do the back-breaking work, the attractive cashiers that take payments and even the service advisers like Kevin Sturgess,who have the easiest job at the dealership, are all great.
Best of all they work as a team. To my great delight they have eliminated a whinnying noise emanating from the engine compartment of my XJ.
I don’t know if this is the best dealership in the country but I’m certain that Kevin is the best service advisor. Thanks!

PE

Patrick Eng

11 Oct 2018

Reading all of these other reviews online on Jaguar Southwest Houston seems to have much negativity since most others only write reviews out of spite rather than content. I would like to share my experience because at least I know and have had an unparalleled experience with Jay Robles being my salesman. It first began when I happened to be driving on the road and passed by this dealership seeing a vehicle that caught my eye in the front lot. I then proceeded inside to meet Jay, and he treated me with greatest respect even though I am only 20 years old, and most other salesmen would just pass me by. I test drove the car and instantly fell in love with it and knew I had to own it somehow. We talked numbers on the car, and even though it was priced lower than the market value, Jay somehow talked to the GM and helped to reduce the invoice on the car even more! I still had not even confirmed I could purchase the car until I consulted with my parents, but Jay reassured to me I could call him in the evening on his own personal phone and that he would hold the vehicle for me even though I had not even placed a deposit down yet even with another prospect buyer. The following day I had planned to purchase the vehicle but I had some issues with financing; nevertheless Jay worked me though the process and worked with my mom to help cosign too. We then had a dilemma with pulling up credit scores due to my mom's own accident of having it locked so we could not proceed until Monday when the credit agency was open. Throughout this time Jay kept in contact with us through text and calls to fill out other necessary information for the bank to loan me the rest of the amount. After all of that occurrence, we cleared all the necessary finances and it was finally my car I always dreamed of having! When the car was fully detailed and was for my visual inspection I noticed some minor curb rash, some tar material on one of the wheels, and some small paint chips. Since it was raining that day Jay guaranteed I could come back at my convenience and he would personally have all of those imperfections taken care of despite of my car being a used vehicle. A week later as he promised, he called me up to ask if I would like to have all the flaws fixed which then I came in that day. Even though he was busy with another client, he took no time to take my car back to the detail shop where they professionally fixed the wheel, paint chips and also polished the wheels too. Overall I am exceptionally impressed with the show of character Jay Robles has even with me being a 20 year old kid, and to keep his promise of taking care of what he would get repaired. New cars or used vehicles, I highly advocate to have Jay Robles as your salesman.