Momentum Volkswagen of Upper Kirby

TA

Tarik Local Guide

17 Jun 2026

My experience with the Momentum service department has always been subpar, and I only continued coming here out of convenience. But after the level of arrogance and disrespect shown by their service consultant Javier.. I decided to cancel my appointment, take my vehicle elsewhere, and start supporting a local shop that actually values its customers. When you combine that kind of attitude with consistently poor service quality, there's simply no reason to return.

VM

Victoria McDonough

11 Jun 2026

I bought a brand new VW Atlas in 2024, and the process of buying the car was fine. However, a couple of days after driving the car off the lot, I have had issue after issue with the car, and have had zero resolution. The first couple of times I brought the car in for service, all they did was give the car a factory reset (these times I have no service order for because I was told it would fix the issue). Finally, they brought the car in for a couple of days and said that I needed to replace a module, only for them to put two different broken modules in the car and me having to bring it back time after time. They have taken my car over night multiple times and put many miles on my car to try and "duplicate" the issue, only to tell me they can never duplicate the issue, making me feel like I'm crazy and making up issues on my car. Other times, they told me they did an update on the car and that it definitely fixed the issue, only for the issue of course to not be fixed. Once time I received a loaner vehicle with about 30 miles in the tank and was told I would have to fill it up, but that I could bring it back with the same amount of gas. Which was very frustrating. I wish they would just say they don't know what to do at this point instead of continuing to tell me they fixed the issue, over and over, with out it being true. I will add that throughout the entire process they have remained very professional and kind, and have never been rude. Which I have appreciated.

RV

Ricardo Vásquez

29 May 2026

Huge shoutout to Diana and Shaneela at Momentum Volkswagen for making my car buying experience an absolute pleasure! They were professional, friendly, and incredibly helpful every step of the way. No pressure, just great service and honest communication. I drove off the lot feeling like I got exactly what I needed. 10/10 would recommend ask for Diana and Shaneela!

RD

Robert Dickson

1 May 2026

Fantastic experience at Momentum VW

I recently purchased a 2026 Atlas from Momentum Volkswagen and had a wonderful experience from start to finish. I worked with Mr. Leon Brown, who was knowledgeable and incredibly accommodating. He made the process feel easy and never pressured me, which I appreciated.

The negotiation phase was handled well. The manager, Shaneelay, was great to work with and coordinated seamlessly with my credit union representative to get everything settled.

When it came time to pick up the car, Natalie made the paperwork quick and painless. Leon had the Atlas ready to go and took the time to personally walk me through the features based on my preferences.

The car itself is great and has delivered even better than I expected. If you are looking for a smooth and professional experience, I highly recommend asking for Leon.

HS

Hailey Smith

1 May 2026

Thankful for this dealership!!!! I test drove several different vehicles at different dealerships around town. Decided on a Taos, and contacted all dealerships near Houston. Momentum was by far the best! Shaneela responded quickly with any questions I had. We were able to make a deal without pressure and unnecessary back & forth, which I greatly appreciate.
Diana helped me at the dealership, and she was so kind. She made the process easy & stress free! She was super helpful.
Also shout out to Adrian in finance. He was kind, got to the point, and sent me on my way! I had a great interaction with every person I spoke with at this dealership. I definitely recommend for anyone looking at VW!!
Best dealership in Houston area.

AP

Alexander Paiz Local Guide

17 Apr 2026

They act like they are doing us a favor. I asked for an estimate with APR and out of the door cost and it was like asking their social … I want to buy a car for 5 years, of course I need to know how much I’m going to pay total not just “monthly payment”

I asked for 2 estimates for 2 models, and he said he is allow to provide information only for 1 model. Why? So I don’t compare?

I tried to take pictures of the estimate and he didn’t let me , he said “it’s private”

Be careful if you don’t want to overpay and feel scammed

TP

Travis Parr

14 Apr 2026

I had an amazing experience at Momentum Volkswagen and honestly can’t recommend them enough. The entire buying process was smooth, straightforward, and refreshingly stress-free. For once, I didn’t feel like I was getting ripped off or dealing with any of the usual dealership games.

I was in and out in just over an hour, which is almost unheard of when buying a car. Everything was exactly as discussed—no hidden fees, no surprises when I got to finance, just a clean and honest deal.

Huge shoutout to Natali, my sales rep. She was incredibly responsive via text and made the whole process easy by answering all my questions without forcing me to come into the dealership. I couldn’t go in right away because of my work schedule, and she was more than willing to work around it and communicate with me on my time, which I really appreciated.

I’m not kidding when I say I’ll never buy a car anywhere else. If you’re looking for a hassle-free, transparent car buying experience, this is the place to go.

RS

Reyna Shah

3 Apr 2026

I came here with my dad and our experience was great. The manager, Shaneela, was very helpful and introduced us to Sal and David H. During our visit they were both extremely knowledgeable , kind, and patient. Sal helped us test drive a couple cars and he was professional and not pushy at all. Once we were back inside and made up our mind, David did a lot of checking back and forth for us to help us get a great deal. A huge thank you to both of them. Overall 10/10 service from everyone we talked to. I’ll definitely recommend this dealership to anyone in the market for a volkswagen!

KG

Kaytlin Gallegos

13 Jan 2026

I had the best and easiest experience with Momentum Volkswagen. A huge thank you to Diana Hernandez in sales and Adrian in finance for making this happen! I spoke with Diana throughout the week and told her when I'd be coming in. She was ready and waiting. She was so knowledgeable about all the features it had. She was able to explain the differences in the trim levels. We sat down to discuss numbers. She was so transparent and NOT PUSHY. We agreed on a number in about 5 seconds, no kidding. We planned on going through our credit union. Adrian, with finance came and talked to us. He said he had no issue us going through them, but he politely asked if we would allow him to try and beat them. But was not pushy whatsoever. He was able to beat their rate. We said done deal. I don't think we were even there 2 hours. It was so easy, stress free, and a great deal.

I would definitely do business with me again and again. And I absolutely love my new Atlas Cross Sport!!

PG

Phalyn Graham

11 Sep 2025

Where, do I start?! It took me two visits and I was sold. My sales persons was Diana Hernandez and she was amazing! The first day I went in I didn't do any research, so I didn’t know exactly what I was looking for in a car. I knew the make and model I wanted, but didn’t look into what that dealer had in inventory. Diana asked me all the right questions such as my price range, color preference, and some feature preferences I had in mind. She was very patient with me because I’m a very indecisive person. But I didn’t want to just settle for anything that day or rush my decision. I went home and browse their inventory on their website. I returned two weeks later and Diana and I sat down and went back through my options and I shared with her my top three favorites I saw on their inventory site. Out of the three only one had a panoramic sunroof. And I knew that was just one of the features I had to have! Diana pulled the car and went took it for a spin (test drive). I loved it soon as I stepped foot into the car. It was everything I want and more! I wasn’t really crazy on the color of the car but the vehicle was so beautiful inside and out I know the color wasn’t that big of a deal and I could deal with it. And now after 24 hours the color has grew on me and I love the car even more. The color is what makes my vehicle more unique! Overall I’m very happy with my new car, and the staff at Momentum Volkswagen are amazing! Thank you to Diana Hernandez and her manager Adrian Rodriguez. These two was so helpful and patient with me. They also answered so many of my questions and broke down a lot of things I didn’t know about car buying. We went over a lot in those 3 hours I was there. All the information they shared was so helpful and made me feel so comfortable! I felt like I didn’t just do business or made a deal at Momentum Volkswagen, I felt like I made new friends there. I’m very thankful and happy with my new Volkswagen Atlas Cross Sport, THANK YOU Momentum Volkswagen! You’ll are the best, keep up the great work and awesome customer service/support.