Believe it or not it's like the house I never had and the staff is all that you'd want in a smaller hotel! It's always a secure safe feeling with the neighborhood feeling where everyone actually cares about each other, I've come to have a feeling of being around the actual place it was marketed to be now if u guys add breakfast I'm sure with my assessment and honesty opinion this place is gonna fill up quickly so guys please keep a bed warm for me for a good week please I'm sure you guys can spare
The room was spacious and bigger than other Motel 6. It says on website newly renovated but cheaply made. The shower handle was broken at Rm 227. The disable bar was not fastened well and broken. The tub is super slippery so be very careful. My obese friend lost her balance bec it was so slippery and strained her knee which caused her pain. They should put a rubber mat. The room had no fire alarm and no sprinkler! How did it pass inspection for occupancy? In all hotels I've stayed, the comforter would have a white sheet, then the fleece, then another white sheet or white sheet and a comforter on top. There must be a white sheet that touch the body. This motel set it up differently. I asked for white sheets, the operator said none, til next day. Called in the morning no answer. When we came back phone just rang and rang. So I went downstairs to concierge knocked and knocked no answer! They only gave us 2 bath towels for the 3 days we were there!That is the worst part - service or NO SERVICE at all!!! I wanted to give service a 0 cause there was NONE. Go get another motel/hotel.
Risposta da Studio 6 Houston, TX - Intercontinental Airport South azienda4 Oct 2023
Hi Jean,<br>We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.<br>Lilith<br>#Team6<br>
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AJ
Alexis Juvera
2 Jul 2023
this is the worst hotel to go too. even if you're on a tight budget; go somewhere else! when we arrived we got a non smoker room and everything was falling apart, the refrigerator was beat up and completely broken, the dresser had fallen out of the wall, none of the plug ins worked and neither did the tv. so we went back downstairs and the guy was getting ready to pack up n go. So, when we told him our concerns, he said to come back in an hour to reassign us. Fast forward an hour, we go back down and no one is there! we wait for 10-15 minutes and more people are just waiting there... finally the guy shows up and he assigns us a room and we stop by the room before heading to move our stuff and we walk in, and are greeted with TONS of cockroaches! instantly we turned around and went back to the from office, and told the guy what was in the room as others were there to ensure they knew what they were getting themselves into lol. he them gave us another room and thankfully, this one was okay. though the stove was broken... and the sinks handle it was bare able. moral of this story, DO NOT COME HERE.
Risposta da Studio 6 Houston, TX - Intercontinental Airport South azienda4 Oct 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. <br><br>It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.<br><br>Nancy Y.<br>#Team6 <br>
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Jennifer JonesLocal Guide
17 Apr 2023
I booked non-smoking, but the guy at check-in put me in a smoking room and told me it was non-smoking when I checked in after dark. And laughed the next day. Rude liars. My kids and I were sick that night. It seemed like fun for the staff though. I wouldn't recommend them to mothers with children.
Risposta da Studio 6 Houston, TX - Intercontinental Airport South azienda4 Oct 2023
Hi Jen,<br>We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.<br>Maz K.<br>#Team6<br>
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Danjr zoneLocal Guide
25 Mar 2023
By FAR the worst hotel I've visited in terms of service. Different shifts/people, & they were all disrespectful & rude. The 1st crew was when I was checking in & I had my mama w/ me. The guy gave her a key, before I checked in, to let her use the toilet, but she almost fought the housekeepers & had to report the guy because they refused to help her find the room (nothing's in order & map inaccurate) & also denied her request for tissue. Before trying to settle any issues he tried to kick us both off the property. Eventually everything was settled, but the room was still missing a microwave (wanted me to wait till the next day to receive) & the oven was disfunctional + more. After multiple trips/complaints from my room to the office he switched me to the opposite end of the building from upstairs to lower. The next morning a female worker this time woke me up calling about a "missing pillow" & rather than listening to me & checking my new room she threatened to STEAL $20 from my deposit, kick me off the property, & turned her back to me while I was still talking. She didn't even wanna check the room until I returned w/ a pic of my bed then rather than coming to check the room as she said she sent someone else who apologized for the accusation. Meanwhile, my previous room is still lacking. 2 days/1 night & I've already had multiple issues upon entry & they still haven't serviced any issues I've requested, but quick to aggravate me about a missing extra pillow. NEVER returning to this hotel regardless of their affordability.
Risposta da Studio 6 Houston, TX - Intercontinental Airport South azienda4 Oct 2023
Hi Danjr,<br>Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. <br>Maz K.<br>#Team6<br>
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Virginia SeelyLocal Guide
26 Jan 2023
The room had roaches. The housekeeping staff never would give us the appropriate number of towels for the number of people in the room and they never cleaned the room or changed the bed the whole time we were there. The only thing they did was empty the trash
Risposta da Studio 6 Houston, TX - Intercontinental Airport South azienda4 Oct 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. <br><br>In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. <br><br>Nancy Y.<br>#Team6 <br>
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Sara MartinezLocal Guide
14 Oct 2022
It was a spacious room. Only wish there was a microwave in the room. The counter top stove work well for me. Very helpful to have a regular sized refrigerator and lots of storage area. The only problem I had was the first night I had to kill 4 to 5 thin little roaches. Possibly because the room had been empty for awhile. Once I got the A/C going at 65, I did not see anymore. The staff was friendly and helpful.
Risposta da Studio 6 Houston, TX - Intercontinental Airport South azienda4 Oct 2023
Hi Sara,<br>Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! <br>Maz K.<br>#Team6<br>
The room I slept in was a king bedroom the mattress was a little stiff couldn't sleep very well but the room has a kitchenette without pans and utensils. The room has alot of cabinets, a medium size fridge and iron and table which was perfect because I needed it. The location was great for me because it was close to USCIS office which is why I was staying there.
Risposta da Studio 6 Houston, TX - Intercontinental Airport South azienda4 Oct 2022
Hi Liz,<br>We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.<br>Lilith<br>#Team6
DO NOT STAY HERE!!!!! I would give this zero stars if I could. First, my husband and I got here. The guy made us pay in cash so there was no record of us staying. We went to our room and we found roaches and the microwave was very dirty also in our nonsmoking room the bed had a cigarette burn in the cover. The side tables had sticky stuff all over it. After dealing with all of this, we heard 4 gunshots right after another. We finally realized we were in a really bad area. We told the guy at front about the roach and he said we could only wait for room service in the morning. We decided to leave and he wouldn’t give us a refund so I called early the next morning after leaving to speak to the manager. He said it was between me and his employee that he couldn’t do anything about our money. It was suppose to be $35 a night and he made us pay $100 for the deposit and the room. He ended up giving us $5 back. The manager wouldn’t return our money and then continuously called me when I refused to answer because he was no help. I finally answered and he offered me a gift card to their hotel. I would never go back that if someone paid me. Don’t waste your money.
Risposta da Studio 6 Houston, TX - Intercontinental Airport South azienda4 Oct 2022
Hi Baylee, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.<br><br>In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.<br><br>Kaur J.<br>#Team6
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KM
Khloe McCallister
25 Jan 2021
This is one of the best hotels we’ve stayed at and we’ traveled all over the U.S. !!! The staff goes above and beyond to make sure your stay is wonderful. The beds are so clean and comfortable,the kitchen is really nice,the rooms are newly remodeled and the air is super cold!!! Plus our dog (Mr.Buster) is more than welcome here!! They make you feel like family,so much infact that they cooked a huge holiday feast over the holidays this year! By the way it was delicious!! We’ve been here over 8 months now and don’t want to leave because it feels like home... I would give this place more than 5 stars if I could,seriously we love it here!!