Nexus Children's Hospital - Shenandoah

AS

Angie Sumrall

10 Apr 2022

My family actually chose Nexus for my dad after he suffered a stroke. At 1st we were excited about his care but things went downhill fast. The nursing staff and the doctors are great. We did get the feeling from the nursing staff that it was not a great place to work with current management. I have to agree. Management is HORRIBLE. They do not care about a patient's family. We helped with the care of my dad and even helped calm him when procedures were performed. After an incident where my dad's health declined and no one called my family we became fearful for his care. My mother did not want to leave him after visiting hours ended and asked for more time. She was worried that something would happen again and dad would be alone and might not make it. She was escorted out by police. There is no regard for family and how a family might feel in these situation.. We had been told that in the past other families had been allowed to stay over. From this point on my family could only have one family visitor a day. On the day that my dad was dying the CCO was in the hall speaking to a charge nurse about my family as we rotated in to say our goodbyes. I will never think of this place positively and will tell families to avoid bringing their loved ones here
If I could give it a negative number it could not be low enough due to management. Changes need to be made.
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KJ

Kevin Jackson

26 Jan 2022

Management horrible food horrible the chef is rude the nurses don’t care about the patients I wish I can give them 0 stars look at how they storing the meat they feed the patients !! Ground meat be in the cooler for weeks not frozen spoiled the chef will serve rotten fruit ! Please do not send your family here this ppl are horrible

NA

Noemi Acosta

2 Jun 2021

I had really high hopes for this place when my family chose Nexus for my brother's care after suffering a stroke. The doctor's I would say did a great job in the plan of care for him while he was there, but unfortunately like stated in other reviews some of the nurses work is mediocre. My brother was in their care for a little more than two months and through out his stay there were small incidents (should have been red flags) that would occur, but we would not make a big fuss about because we would see my brother was making small improvements with the pt, ot and st he was receiving. Our last straw was when he aspirated on his pills because his nurse made the choice of giving him all his pills at once. My brother had to be moved back to ICU. When I talked to the charge nurse to get an explanation of what happened all they said was they were not sure and they were going to do an investigation. I reached out to Mathew Richards who is the director of quality, but was never able to get of hold of him on the phone. He did respond to my emails and in his last email on May 11 he was still waiting on the other side of the story in order for him to give me a call and explain to me in detail what led up to the events in question. It is May 26 and have yet to receive the so called "explanation of events". I guess it was easier for them to discharge my brother that same week without further explanation.

Update 06/02/2021: Indeed. I received an email from Mathew Richards yesterday. According to him formal letters have been sent out. Will have to wait for the "formal letter" to see the end result for the investigation that took almost a month to complete.... or was it my review that made him reach out. Who knows.

BE

B E Local Guide

14 May 2021

Please do not believe the lies. They erase the real reviews. If you value your loved one THIS IS NOT THE PLACE.

ML

Michelle Lowrey Local Guide

23 Jan 2019

This was the worst facility we’d ever been to in 5 yrs of dealing with constant care. Only send your loved one here if you want them to die. Nurses openly talk about hating their jobs and only sticking around for paychecks. It’s clear in the cleanliness of the rooms and patients. Absolutely terrible and we did involve mgmt.

SM

Scarlet MacGeorge

14 Oct 2018

Not personable at all. Not compassionate with patients. The nurses don’t update family. They make the Family feel like a bother. We’re so disappointed. I watched the employees argue with each other, nurses speaking a foreign language in front of you. This place is not run very well. It’s like a job they don’t like. Not comfortable leaving our loved one.

RN

Richard Northcutt

3 Apr 2018

My wife was there from 29september2017 thru
26 February 2018. My wife suffered an Anoxic Brain Injury 05 July 2017
She received quality neuro therapy, PT, OT, & ST.
While there I was at my wife’s bedside continual. I am a Nurse myself and my wife’s legal guardian.

While there due to my political beliefs Nexus called the police on me three times.
Once because I said if Muslim terrorist came to my house I had plenty of ammunition for them.
Second time because I was speaking to another client there (with his mother’s permission) about guns.
On February 3 2018 I had to return home (Texarkana,TX) to bury our son. He was killed in action in Afghanistan.
I told Hospital I would return 17 February 2018.
After February 09 the hospital refused to talk to me. I continued to attempt to call them and was never allowed to speak to Nurse. Family tried to call and get updates and were refused.They would put us on hold for hours. Tell us the nurse would call us back.. I could get no information on my wife. On February 17 I returned.
They called the police on me again claiming they found ammunition in my wife’s room. Ammunition that would not fit any gun we owned.
I was banned from property by police. I asked Hospital to pack my wife up I was calling an ambulance to take her to another hospital. They refused. They called ADULT PROTECTIVE SERVICES on me to prevent me from moving my wife.
Her doctor told a lie on me to family and friends and APS that he had smelled alcohol on me. I have not had a drink in 20 years. I offered a hair follicle drug test . He said he did not need to do that.
They moved my wife inside hospital and refused to tell me where she was .
They forbid her sitter to sit with her. They told all family and the sitter she was “NO CONTACT” even to her children, father, and sitter.
THEY WERE HOLDING MY WIFE AGAINST HER WILL.
They refused to send her records to me. Claiming HIPPA and they had no release. I am her legal guardian!!! What HIPPA regulation would be violated? They still refused to release my wife or her records to me.
They contacted me on 21 February 2018 and told me they would give me 5 min. Information call during week days only. No information on weekends. APS cleared me of investigations on 22 February.. Nexus still refused to release my wife. THEY WERE HOLDING HER AGAINST HER WILL.
Finally on February 26 they called me and wanted permission to put my wife back on life support and transfer her to another hospital. In the nine days I was not allowed contact with my wife she went from communicating, sitting in wheelchair, very responsive to everything and everyone, no trach, stoma healed; to back on life support. My wife nearly died and I blame Nexus Specialty Hospital and John Cassidy MD for HOLDING HER AGAINST HER WILL.... They refused to release my wife until she was nearly dead.
I highly discourage anyone who is not politically correct to take their loved one here.
I have photographs of my wife that I took all throughout her stay. I can back up every single thing I say.

***************************************
Nexus please don’t give me a canned response. I know you will not contact me. I tried to contact y’all from 9 February 2018 thru 21 February 18 y’all refused to take my calls.
Even the puppet y’all had talk to me for 5 minuets a day never gave me any information on why y’all WERE HOLDING MY WIFE AGAINST HER WILL!!!!’
What y’all did to my wife and our family in my opinion borders on criminal.
I trusted John Cassidy with her life and he broke that trust and lied on me.
I will still submit to a hair follicle drug test.

KA

Keira Avila

11 Jan 2018

My father was sent here due to his hospice being affiliated with this hospital in November. PLEASE DO NOT allow your loved one to be sent here. We were unsure about him receiving care here and found our concerns to be validated the 2 days he was there. The hospital is cold, dark and has very limited, not well trained staff. The first night he was there NOTHING was done for him even though the doctor had ordered lab work and tests. The next day we find out that the doctor had requested an IV for fluids early in the morning and by 6 pm this had NOT been done. We were told that he was "not in distress" so therefore not administering fluids was not urgent. The staff was incompetent, unable to insert the needle for the IV several times. Instead of asking for someone to come and help him (the nurse) he just left the IV on the side and said "I'll come back to try again later" and never did. When we began to share our concerns, the nurse tried to cover up his failings, aware that we were very unhappy. Instead of being met with patience and understanding, we were confronted by several hospital staff that were very combative instead of trying to find resolutions. If we or my mother had not stayed with him, he would've been left alone with no care, a 91 year old man unable to communicate well. We decided to remove him from there, to which the staff tried to "convince" us to stay and that everything was "ok" without really listening to our concerns. Please do not join a hospice affiliated with this hospital or take your loved one for there for care.

RS

Robert Smith Local Guide

30 Jul 2017

My father was sent here after being in ICU. He had a terminal disease and went here for hospice. This was our only option with his condition. First impression was terrible. Place is dirty and smells! The majority of the nursing staff is cold and has no compassion or bedside manner. Me and my sisters were appalled at the lack of attention and care. If we had not slept each night there I doubt he would have received his morphine on time. We had to ask for it when it was assigned to be administered every hour. I hate that my father had to die in this place. Horrible! Go somewhere else. Michael the CEO is clueless!!!!!