Tom Peacock Nissan

KM

Kia Mcmillan

20 Jun 2026

I have been a loyal Nissan customer since 2001, but my experience with this dealership has been the worst customer service experience I’ve ever had.

I purchased a brand-new 2022 Nissan Rogue, and after only one year, it needed a brand-new engine. My vehicle sat in the shop for nearly five months, and at one point I was even told I might have to pay out of pocket. After finally getting it back, the Engine Malfunction light continued to come on. Since then, my Rogue has been back in the shop multiple times, and now the CVT warning light continues to appear as well.

One of the most frustrating parts was being told there were no loaner vehicles available. After speaking with my warranty company and another Nissan dealership, I learned my warranty covered a rental through Enterprise the entire time. Yet no one at this dealership offered that option. Then, on my most recent visit, a rental vehicle suddenly became available. Interesting.

The explanations kept changing. First, I was told an AutoZone battery caused the issue, so I replaced it with a genuine Nissan battery. The problem came right back. Then I was told it was my blind spot sensor. After paying for a transmission flush, the warning lights returned within a week. It felt like they were guessing instead of actually fixing the problem.

The customer service was just as disappointing. Calls went unanswered, I was given the wrong towing number, and I spent over a week trying to get copies of my paperwork. When I tried speaking with the dealership manager, I was told I would have to wait because he was in a payroll meeting. Not once did anyone apologize for the inconvenience or acknowledge the frustration this has caused.

The only people who genuinely tried to help were Mr. Brandon in service and Mr. Calvin, the salesman. I truly appreciate their efforts.

I’ve even had my father and brother come with me to get answers, but nothing changed. When Nissan Corporate has to send engineers to inspect a vehicle, that should be a sign something is seriously wrong. Instead of standing behind the product they sold, I was left feeling like, “We have your money, now it’s your problem.”

I have completely lost confidence in this vehicle and this dealership. After being a loyal customer for over 20 years, I never expected to be treated this way. I would never purchase another vehicle from this dealership, and I encourage anyone looking for a Nissan to take their business elsewhere.

AL

Armando Larios

13 Jun 2026

I had a great experience with Jesus. The staff was professional, honest, and very helpful throughout the entire process. They answered all my questions, made everything easy to understand, and helped me find the right vehicle for my needs. The customer service was excellent, and I never felt pressured. I highly recommend Jesus to anyone looking for a reliable vehicle and a smooth car-buying experience. Thank you for the outstanding service!

KG

Kierra Gilford

3 Jun 2026

I had a great experience working with Carl at Tom Peacock. He was incredibly dedicated, patient, and attentive throughout the entire process. Carl took the time to answer all of my questions, made sure I understood everything, and never made me feel rushed. His positive personality and professionalism made the experience enjoyable from start to finish. He was truly awesome to work with, and I highly recommend asking for Carl if you're looking for someone who genuinely cares about providing excellent customer service. Thank you, Carl, for all your help!

RR

Ruth Rivas

28 May 2026

I had a very bad experience at this dealership. I bought a car that had no issues when I test-drove it prior to the purchase; however, as soon as I drove it off the lot, a warning light came on that wouldn't turn off. I notified the salesperson, but he stopped responding to me. A few days passed, and he finally reached out after I posted a negative review. He told me to come in so they could fix the problem. I reminded him about the warning light that was still on, and he told me he needed to check if I had an extended warranty to cover the costs, suggesting I ask at the car's original dealership to see what they would say. I said, "Okay, I'll let you know." I got into my car, and five minutes later, I received a phone call. I answered, and they told me, "Come back—your car is under warranty." I returned to the dealership and went to the service department. I told them, "Salesperson X sent me here; I bought this car two weeks ago, and this warning light is on. I need you to check it." A guy named "Camari" told me, "The diagnostic takes 3 or 4 hours." I replied, "I'll wait for a while; if you need more than two hours, let me know." About an hour later, the same person came back and told me, "Take your car to the corresponding dealership—it's under warranty there, and that way you won't have to pay out of your own pocket." I said, "Okay," though in the back of my mind I thought, "I bought the car *here*, and I'm still within the 30-day window in case I want to return it or something goes wrong." In short, I took the car to its original dealership, where they told me the damage was likely caused by a battery replacement, and the repair cost would be $709.00. The warranty didn't cover it. However, this dealership—Tom Peacock Nissan—didn't have the decency to reimburse me for the money I paid, even though they should have resolved the problem themselves the very first moment I notified them about it. What they told me was that I should have brought the car back to *them* to fix it—as if it wasn't already their responsibility to fix it! I bought the car on May 2nd; I notified them on May 4th; I took it in for service on May 14th; and on May 27th, I went back to get a refund, but they refused, claiming I should have returned to *them* to have the repairs done—yet Camari hadn't been capable of simply telling me, "Come back here." I took the car in to get it fixed—what terrible service! Let this serve as a warning to others so they don't get ripped off, because this is nothing short of robbery. for theThe assistance I received was good, but I paid for the additions made to the car, and the work is very poor help

SY

Synaéa

16 May 2026

Clyde made the entire car buying experience a really positive one from start to finish. He was extremely professional while also being friendly, relatable, and easy to talk to. I knew exactly what car I wanted going in, and he went above and beyond to make it happen.

He answered all of my questions thoroughly, kept me updated, and worked hard to help me get a great deal on the car I wanted. I never felt pressured, and it was clear that he genuinely cared about making sure everything worked out for me.

I'm extremely happy with my purchase and experience, and really appreciate all of his hard work and dedication. If you’re looking for someone honest, helpful, and easy to work with, I highly recommend asking for Clyde!

RM

Robin Mills Local Guide

15 May 2026

By far best and quickest experience. Was in there less than 4 hours and my daughter was in a brand new car. William was amazing from the time he greeted us outside to the time we left. He listened to our needs and even though she was a first time buyer and my score is not pleasant we walked out with more than what we came in expected. I am beyond grateful for William and Luis the finance manager for making the process smooth. Ill definitely be back for another car soon and I will recommend them to anyone looking for a car. THANK YOU

BD

Brett Davis Local Guide

4 May 2026

This was my first experience with Tom Peacock and they were amazing. I inquired about a car and the salesman Jonathan called and was fantastic to work with. I told him my price and and he actually came back below what I was asking. I live 3 hours away and they did the paperwork online and are delivering the car to me. They've gone above and beyond for me and I greatly appreciate that. Jonathan was outstanding to work with as well as the finance manager. 5 stars for me!

HK

Haley Kee

7 Apr 2026

Clyde really helped me get into the car I needed! He listened to what I was looking for and suggested the pathfinder and stayed within my range. So happy with my car and I had the best experience. Everyone was very nice & provided excellent customer service! Go see Clyde, he is a great salesman. I didn’t feel overwhelmed or pushed into anything, the whole process was a great experience and smooth. Great dealership & even better salesman!!

RL

Rochelle Lee Local Guide

6 Apr 2026

Mike was simply AMAZING!!! From the first hand shake to the final Hug he handled me like family…. Not just another person with a situation in need of a vehicle. He understood my WANTS and needs and made sure I left with a vehicle that I love and that fits my needs both physically and financially! AWESOME PERSON ALL AROUND AND HIGHLY RECOMMENDED!!! Thank you Mike!

RC

Richard Carter

5 Dec 2025

I must be totally honest. Everything was stacked against me, but my agent was patient, understanding and informative during my experience. Cameron Adams is the truth! Very knowledgeable and professional! I’d refer him to any of my family and close friends. #TeamNissan/CameronAdams!!!