The District at Hogg Palace, A Wyndham Hotel

NH

Nicholas Hernandez Local Guide

12 Sep 2025

××××UPDATE 9/12 ****
After a month I finally received a refund for my deposit. My bank institution did not withhold any funds or hinder the process. This hotel establishment didn't create a refund until 21 days later, as stated..why did it take so long?? "We're sorry for the inconvenience, is there anything else we can fo for you? " That was the response. Inconvenience and unprofessional. Please save yourself the headache and find accommodations elsewhere.

I believe my review has been deleted by the property however do not stay at this location find accommodations elsewhere it has been 4 weeks since my stay the room was dirty and it stunk I tried to turn on the TV however the TV and the TV remote were greasy and the TV was disconnected with a cable from the back I move the TV to find the cord to plug it in and behind the entertainment center there was trash there was food there was empty cans of foil paper with food in it! I checked out the next morning the front desk Personnel told me that my deposit which was $150, (a lot), would be refunded within 3 to 7 business days. It has been 4 weeks and I still have not received my deposit! I contacted La Quinta Inn Wyndham Resorts they made a reference number and I tried to reach out to the property management but no one answers the phone during the day or the night time! This issue is still unresolved I will update if and when it is resolved such an inconvenience find accommodations elsewhere!

CF

Conrad Feller Local Guide

5 Aug 2025

Parking lot was empty when I arrived, which should have been my cue to leave. The receptionist said there’s no internet right now but her manager was aware of the situation - no internet was provided the entire stay. Pool and hot tub? Closed. Exercise room? Closed? Parking lot at night? Empty and dark. All the other hotels around have cars and lights. There’s not even a sign on the building, this place is cutting all kinds of corners. I suggest looking elsewhere.

RG

Rebecca Garza

5 Aug 2025

Room smelled like dog pee as soon as we walked in, the pool was closed we had our kids who looked forward to swimming on our family vacation before they go back to school, we even packed extra clothes and stuff for them, and they couldn't be due to the pool being closed it looked like a swamp it was gross! On the website it clearly says there is a pool available but that is clearly a lie the sign in the lobby was hidden and you didn't know unless you went to the door that led to the pool that had a sign saying it was closed, they need to make it known online that the pool is out of service! Even the fitness center was closed! The elevator probably needs to be checked out some of the buttons were popped out and the door almost closed on my husband as he was walking through it, the door didn't even stop until it almost crushed him, there was a dog barking either next door or a few doors down from us that wouldn't stop barking even with it being 11/12 at night any little noise we made or did the dog would go off like crazy for 10 minutes. There are no vending machines on any of the upper levels you literally have to go to the lobby for snacks and beverages. No ice machines on any upper levels you have to go to main floor to get it. The parking lot looks like it has no lights on we made a comment to the front desk about it, but they said they were on just dimmed but compared to all the other hotels who had bright lighting outside when we pulled up it was dark we had to use our cell phones for lighting outside. Water pressure in the showers was pretty low so our showers took longer than they should have. The AC was on but in the middle of the night it would get hot for all of us and the room would be pretty stuffy my family wasn't happy at all.

JR

John Robinson

15 Jul 2025

After two nights/three days, this hotel was unable to provide key cards that could open my room. I consistently had to ask the front desk to open my room for me every time I arrived back at the hotel. I had a critically injured family member at the nearby hospital, and needed the room to work correctly for me and another family member. I cut short by five day reservation… and went to another hotel nearby with better service. Enough is enough.

GT

GQ Traveler Local Guide

9 Jul 2025

This place is an absolute filthy hell hole. Public health needs to shut it down. If you plan to operate a lodging establishment, please deliver basics or don’t operate at all. You are failing to deliver a clean room. Maintenance and housekeeping appear to be non existent. Overall condition of this property feels abandoned. Will never stay here again.

LM

Letty Martinez

29 Jun 2025

This location is under construction. The pool was out of service. The copy machine wasn’t working and they Gave me a room next to someone that had a loud dog and woke me up at 6 AM on a Sunday morning..

MM

Michelle M Local Guide

28 May 2025

I accidentally had my package delivered over there. I called and spoke with Mariah to let her know it was being delivered there and I would get it later. 3 hrs after it was delivered, my husband goes to picks it up and the General Manager had open my package and went through my items and was tring to hurry and put everything back to give it to him. I even have proof I called telling them I would pick it up and apologized that it was delivered there. THAT GM HAD NO RIGHT opening my package. Technically, it was against the law that she opened it.

AL

Ant Linares Local Guide

28 Oct 2024

This is the most atrocious hotel I have ever had the displeasure of staying in. I don't know where to even begin with this place. I'll start with the staff and I'm guessing owner of this property, they are all very awful people, extremely disrespectful and all I asked was what time is breakfast I was shocked to say the least. The entire place is extremely old and outdated it smells horrible. Everything is broken that includes the TV's in the rooms, the beds, toilets and JacuzzI. I also saw the person working the graveyard shift reuse old eggs from days prior, the smell of the food was disgusting you could tell everything was expired. BEWARE DO NOT EVER STAY IN THIS HOTEL THERE ARE TWO PERFECTLY GOOD HOTELS RIGHT NEXT DOOR.

EM

Elise M Bass Local Guide

3 Oct 2024

We checked in late last evening, (10/2) the young lady at the desk was very kind and she saw my husband is a diamond member with Wyndham and told us a late checkout was absolutely ok. Well this morning the young lady at the front desk was being rude and short when my husband spoke to her. Refused to contact the manager for us and wanted to argue. That type of service can damage a property! I’ve worked in customer service and hospitality for over 20yrs! From hotels to industrial supply, you are the one who sets the tone for your customers experience and opinion of your location!

We overlooked the issues in the room last night because the service had so far been friendly.

Our rooms ac was broken off the wall and has a weird air freshener strip in it. Cools by the bed only, the sitting room stays warm, no airflow or fan at all! Maybe put in a ceiling fan! The light in that hall between the sitting room and the bed has 2 different colored lights and flashes so unless you want to have a seizure, don’t use that light! The coffee maker lol has no tray to brew the coffee packs they give you, which if it’s the same coffee they serve downstairs then it’s low quality and bitter anyway.
Bed is lumpy and the mix of rock hard and smooshed pillows made for a rough nights sleep. And I’m not sure what bit me but I woke up with a few bits on my right side and thigh. 🤷‍♀️
Definitely wasn’t worth the 110$ for the night. Definitely won’t be back here,
And we’ve already made calls
The Wyndham corporate and thee
Rewards center. Customer service can make or break a place!
Train the staff better! And when someone asks to speak to a manager you make that happen! There’s always a way to reach management.

Not sure why I can’t upload all the photos of the room! 🤔

RC

robin carter Local Guide

4 Aug 2024

Ac out due to Beryl for the 2nd time breaking in 2wks, Both my pets had to be taken to the vet sedated iv fluids medicated. Also had to get my Family out of the heat after 4 days of no ac on the 2nd round of everything breaking house was over 100. I needed a place close to home and 1st floor that could take pets. Desk attendants both extremely kind this does not reflect on them. stayed in room 120 and once I got family pets settled, I went to go grab a few things, and something for us to eat. check in around 5ish I think. I didn't notice the first BUG my Daughter did! Then more and more they were all over the tv area at first then the floor walls around 10pm they got on my water bottle. my shoes my portable litter box which was clean and unused. Crawled into my pets' water bowl and food bowl i had to leave everything and threw away everything even my purse. As soon as the ac read 80 at our home we left as fast as we could. around 1am. Mind you I had taken out the garbage right after we had eaten and did not have trash in the room, they just kept coming out little ones then bigger ones and then started coming from the table in the middle of bed area. We stayed at this hotel several years ago maybe 9 it was clean and nice even had a huge group of family stay in this hotel once. We just assumed it was sketching looking because of construction. I even told the front desk, that I had to leave my things and that it was so absolutely INFESTED. I have reached out to Wyndham corporate office with absolutely no resolution. I would NEVER recommend this company to anyone, and this is not something, that just started happening this was an infestation that they knowingly know about.