Room smelled like dog pee as soon as we walked in, the pool was closed we had our kids who looked forward to swimming on our family vacation before they go back to school, we even packed extra clothes and stuff for them, and they couldn't be due to the pool being closed it looked like a swamp it was gross! On the website it clearly says there is a pool available but that is clearly a lie the sign in the lobby was hidden and you didn't know unless you went to the door that led to the pool that had a sign saying it was closed, they need to make it known online that the pool is out of service! Even the fitness center was closed! The elevator probably needs to be checked out some of the buttons were popped out and the door almost closed on my husband as he was walking through it, the door didn't even stop until it almost crushed him, there was a dog barking either next door or a few doors down from us that wouldn't stop barking even with it being 11/12 at night any little noise we made or did the dog would go off like crazy for 10 minutes. There are no vending machines on any of the upper levels you literally have to go to the lobby for snacks and beverages. No ice machines on any upper levels you have to go to main floor to get it. The parking lot looks like it has no lights on we made a comment to the front desk about it, but they said they were on just dimmed but compared to all the other hotels who had bright lighting outside when we pulled up it was dark we had to use our cell phones for lighting outside. Water pressure in the showers was pretty low so our showers took longer than they should have. The AC was on but in the middle of the night it would get hot for all of us and the room would be pretty stuffy my family wasn't happy at all.
Risposta da The District at Hogg Palace, A Wyndham Hotel azienda4 Oct 2025
Dear Ms Garza,<br><br>Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, from the condition of the room to the miscommunication regarding your late checkout. This is certainly not the experience we aim to provide, and we regret the inconvenience caused.<br><br><br><br>Please know that our property is currently undergoing renovations to address many of the concerns you mentioned, and we are working hard to improve the quality of our guest experience.<br><br><br><br>We are glad to hear that our staff was friendly and apologetic, and we truly appreciate your patience. As a gesture of goodwill, we would like to offer you Wyndham Rewards points. Kindly contact the hotel directly at your earliest convenience so we can verify your membership details and process the compensation.<br><br><br><br>We value your feedback and hope you will give us another opportunity to provide you with a much-improved stay.<br><br><br><br>Warm regards,<br><br>Stephanie Bell<br><br>General Manager<br><br>La Quinta Inn & Suites by Wyndham Pasadena
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JR
John Robinson
15 Jul 2025
After two nights/three days, this hotel was unable to provide key cards that could open my room. I consistently had to ask the front desk to open my room for me every time I arrived back at the hotel. I had a critically injured family member at the nearby hospital, and needed the room to work correctly for me and another family member. I cut short by five day reservation… and went to another hotel nearby with better service. Enough is enough.
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GT
GQ TravelerLocal Guide
9 Jul 2025
This place is an absolute filthy hell hole. Public health needs to shut it down. If you plan to operate a lodging establishment, please deliver basics or don’t operate at all. You are failing to deliver a clean room. Maintenance and housekeeping appear to be non existent. Overall condition of this property feels abandoned. Will never stay here again.
Risposta da The District at Hogg Palace, A Wyndham Hotel azienda4 Oct 2025
Thank you for your feedback. We’re truly sorry to hear about your experience and regret that your stay did not meet expectations.<br><br><br><br>Please know that our property is currently undergoing renovations to improve overall cleanliness, guest services, and facility quality. While this is no excuse for the issues mentioned, we are working hard to address them and ensure all future guests have a much better experience.<br><br><br><br>We understand your frustration and appreciate you bringing this to our attention. Your comments have been shared with our team for immediate review and correction.<br><br><br><br>Sincerely,<br><br>Stephanie Bell<br><br>General Manager<br><br>La Quinta Inn & Suites by Wyndham Pasadena
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LM
Letty Martinez
29 Jun 2025
This location is under construction. The pool was out of service. The copy machine wasn’t working and they Gave me a room next to someone that had a loud dog and woke me up at 6 AM on a Sunday morning..
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KC
Kaitlinn CuppyLocal Guide
15 Jun 2025
The room smelled very mildewy mop, the tub was full of rust, we couldn't take a bath if we wanted to because the stopper was broken, the pool was closed our entire stay, and the wifi wasn't working.
The saving grace was the staff was amazing.
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TH
Tysean Haigood
3 Jun 2025
The service was very nice. I got the room for a great price and it was very spacious and clean. The only thing negative I would say is that could hear people through the walls but only when they were being super loud and obnoxious. The customer service was really good as well. The shuttle runs every 30min to the airport for free which is also a huge bonus
Risposta da The District at Hogg Palace, A Wyndham Hotel azienda4 Oct 2025
Dear Tysean,<br><br>We are thrilled to hear that you enjoyed our spacious and clean rooms at a great price during your stay. It's wonderful to know that you appreciated our customer service and found the free shuttle service to the airport convenient. Your feedback on noise levels will be shared with our team for their awareness. We hope to welcome you back for another pleasant stay in the future.
The ladies at the receptionist desk were so so sweet and very helpful. My daughter and I stayed for two nights with our dogs and the rooms were very comfortable, cozy, and clean. I highly recommend staying here! We will be again on out next trip to Pasadena!
Risposta da The District at Hogg Palace, A Wyndham Hotel azienda4 Oct 2025
Dear Valued Guest,<br><br><br><br>Thank you so much for your wonderful feedback! We’re thrilled to hear that you and your daughter had such a comfortable and enjoyable stay with us at La Quinta Inn & Suites by Wyndham Pasadena.<br><br><br><br>It means a great deal to our front desk team to know their kindness and helpfulness made a lasting impression. We’re also happy your room met your expectations for comfort, cleanliness, and coziness — even with your furry companions!<br><br><br><br>Your kind words and recommendation truly encourage our team to continue providing the best service possible. We can’t wait to welcome you back on your next trip to Pasadena!<br><br><br><br>Warm regards,<br><br>Stephanie Bell<br><br>General Manager<br><br>La Quinta Inn & Suites by Wyndham Pasadena
I accidentally had my package delivered over there. I called and spoke with Mariah to let her know it was being delivered there and I would get it later. 3 hrs after it was delivered, my husband goes to picks it up and the General Manager had open my package and went through my items and was tring to hurry and put everything back to give it to him. I even have proof I called telling them I would pick it up and apologized that it was delivered there. THAT GM HAD NO RIGHT opening my package. Technically, it was against the law that she opened it.
Risposta da The District at Hogg Palace, A Wyndham Hotel azienda4 Oct 2025
<br><br>Thank you for your feedback. We sincerely apologize for any frustration or concern caused by the handling of your package. Please know that we always strive to follow proper procedures with guest and delivery items, and we regret that your experience did not reflect the level of care we aim to provide.<br><br><br><br>We understand your concerns and will be reviewing this matter internally to ensure that such situations are handled with greater discretion and in accordance with company policies and legal guidelines in the future.<br><br><br><br>We appreciate your bringing this to our attention.<br><br>
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JM
James MatthewsLocal Guide
15 Mar 2025
Excellent stay. Bed is very comfortable, the room was immaculate and the TV was amazing. Airport transfer was quick, this is an affordable place to stay if you are flying in and out of Hobby. Would stay again any time. Excellent value and housekeeping clearly do a great job.
Risposta da The District at Hogg Palace, A Wyndham Hotel azienda4 Oct 2025
<br>Dear James Matthews,<br><br>Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We are thrilled to hear you enjoyed your stay with us and found our beds comfortable and our rooms immaculate. Our team takes pride in providing excellent service to our guests. It's wonderful to know you found our airport transfer service quick and convenient. We appreciate your feedback and hope to welcome you back soon.
This is the most atrocious hotel I have ever had the displeasure of staying in. I don't know where to even begin with this place. I'll start with the staff and I'm guessing owner of this property, they are all very awful people, extremely disrespectful and all I asked was what time is breakfast I was shocked to say the least. The entire place is extremely old and outdated it smells horrible. Everything is broken that includes the TV's in the rooms, the beds, toilets and JacuzzI. I also saw the person working the graveyard shift reuse old eggs from days prior, the smell of the food was disgusting you could tell everything was expired. BEWARE DO NOT EVER STAY IN THIS HOTEL THERE ARE TWO PERFECTLY GOOD HOTELS RIGHT NEXT DOOR.
