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Switched Allstate agents to Marc Maddox and couldn’t be happier. He responds immediately to my emails and handled everything to switch all policies. Should have switched ages ago!
Respuesta de Ryan Atchison: Allstate Insurance empresa4 Oct 2025
Thank you so much Andrea for taking the time to post this, I truly appreciate it. And it has been my sincere pleasure to help get all of your policies corrected and properly updated. I am always here for you if you need anything at all, so please don't hesitate to reach out to me at any time.
Respuesta de Ryan Atchison: Allstate Insurance empresa4 Dec 2025
Thank you for your positive feedback! We are so glad to hear that you find our agency great to work with. We appreciate your trust in us. If you ever need assistance, feel free to reach out.
I always get quick response to questions regarding my insurance coverage.
They have a great help with procuring insurance for my condo especially, both for my unit and for flood insurance coverage.
I have had auto insurance with them for many years and am extremely satisfied.
Jessica Blank was very helpful and informative throughout the whole process. Especially on auto,homeowners, and flood insurance. Thanks again to yall at Allstate Insurance.
Great friendly service. The agents listen and understand our insurance needs without trying to upscale more expensive policies. Best part is, I don’t have to wait on hold or deal with annoying automated phone systems when I want to talk to an agent. I would recommend this office to anyone.
The office staff are rude, unprofessional, and refuse to communicate effectively. I asked to speak to the broker directly and after the run around with Ernie I finally hung up. This office issued a policy then had me send photos of my home to have it approved. Allstate sent a notice of cancellation due to Crepe Myrtles, alleged shingle granular loss which my roofer said was BS, and alleged lifting shingles which my roofer also said was BS. When I tried to get the office staff to help Alismar was out of the office due to death in family which is understandable, but what’s not understandable is having no one cover for her. Jaime finally took over after a week of no response from Alismar and then after another week Jaime never responded either. Now I have to find another insurance policy in 2 days. Once I submitted a letter from my roofer saying the roof was in good condition for an 8 year old roof. Never heard back from Jaime until I finally reached out again. I got some guy named Ernie that just spoke in circles and provided no real answers. While on the phone with him Jaime finally calls to tell me they just decided not to reinstate the policy which is a lie bc what Ernie did say was that she knew about this a week ago. Do not waste your time with this company. SCAMMERS!!
Respuesta de Ryan Atchison: Allstate Insurance empresa4 Oct 2025
Mr. Gambini,<br>We're truly sorry to hear that you had a frustrating experience, and we understand your concerns. Our team was actively working to get the inspection approved and address the issues noted by the underwriter. Unfortunately, the inspection photos revealed evidence of lifted shingles and potential roof concerns, which required additional documentation before we could proceed.<br><br>There was a delay in communication due to a personal emergency within our team, and we apologize for any inconvenience this may have caused during that time. We regret that you felt misled or unsupported during this process. That was never our intention. Our goal is always to help our clients maintain coverage whenever possible, but we are also bound by underwriting requirements that must be met. <br>We value your trust and hope to have another opportunity to serve you in the future.
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Ian DolanLocal Guide
14 Jun 2025
Sending mail with the intention to trick people into opening it is wild. I literally have gotten 8 different All State mail spam in the last week. You should coordinate territories or something. Putting mail with a fake handwritten Send To, with no return address in the outside should be illegal. Learn how to do marketing.
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Mort ALocal Guide
14 May 2025
I don't like to write reviews on insurance services as the only differential factor is the rating from a system and it calculates the rate that you qualify depending on you credit score and insurance history. The rate that I got from switching over from State Farm was very competitive. One of the big selling points to me was the follow up and constant guidance. Jose Manuel took his time and review each line item and made sure I didn't have any concerns and addressed every case scenario and how it would affect me or benefit me if I remove or added coverage. The attention to detail was great. I was being sold on coverage and not price. If you are the type of person that cares about price you will be in a world of a life of hurt as you may not have the adequate coverage just because you wanted to save a few pennies. Needless to say but I got my Home, Auto, Life and now I am considering buying an Umbrella. If you are thinking that I can afford all this because I got money or have a job in which I can afford all this insurance I can honestly tell you is no. I am an average Joe with a below average income. What I got from this experience is a lot of eye opening moments and the fact that no other agent took their time to educate me. All previous agents only care about my pocket and what they can get a quick sale. Call and ask for Jose or anyone in this agencies team. If Jose was this good with me I'm pretty sure their team will be the same if not even better.
Respuesta de Ryan Atchison: Allstate Insurance empresa4 Mar 2026
Thank you, Mort, for sharing your experience with us. We're thrilled to hear that Jose Manuel provided you with detailed guidance and attention. It's wonderful to know that you felt informed and supported in your insurance decisions. We appreciate your trust in us for your Home, Auto, Life, and potential Umbrella coverage. Your feedback is invaluable, and we're grateful for your recommendation. If you have any further questions or need assistance, please feel free to reach out.
