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I have been going to this dentist for 2 years. They are great. Very communicative and friendly. I was disappointed yesterday. I did not receive the same treatment as I once did. I sat in my dentist chair for 2 hours. Once she came, you did the exact same thing the hygienist did, tap on my teeth and leave. The first time I visited, I was invoiced to pay 8k. I did too. This time, I didn’t need so much work done. I don’t believe I was as important as I were before. My feelings were hurt. I wasted a partial day off and $119.20. They did absolutely nothing but take X-rays and sent me on my way. I did not appreciate this treatment.
Respuesta de Applewhite Dental Arts empresa4 Oct 2023
We are so sorry to hear that your experience was less than perfect, Akerya. We truly strive to provide our patients with the best of care. Unfortunately with dentistry, it is not uncommon to run a bit behind schedule due to unexpected emergencies which can create a bit of a scheduling back up. We apologize as this may have caused you to feel that your actual visit with Dr. Pournik was shorter than normal. We will be sure to take this into consideration for your next visit, and will use this as a training tool for our team to improve. Thank you so much for your feedback. We truly value your trust and will work hard to regain your confidence in us. Thank you again for taking the time to bring this to our attention. We are very grateful for you!
