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Just bought a brand new Maverick as a graduation gift for my kid and had a very good experience at Autonation Ford in Katy. The sales team there was very knowledgeable and not pushy at all. The whole process was very pleasant as well. This is the second vehicle I have purchased at this dealership and I’ve had great experiences both times. I’ve bought a lot of vehicles in the past from other places too and I’ve never had a better buying process at any other place.
I’d also like to give a shout out to the sales associate who worked with me - Jacob Polk. A really nice guy who helped us through the buying process. When the need arises and it’s time for another vehicle I will be headed straight back to Jacob and Autonation Ford in Katy.
Respuesta de AutoNation Ford Katy empresa4 Jul 2026
We are pleased to hear you had such a positive experience with us, Tim! Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome dudes here! I worked with Draeton and Trevor, to purchase a used Nissan Rogue. I drove three cars, in the rain, and these guys were very friendly, patient, and did an excellent job! I hoghly recommend either of them if you're shopping for a new Ford or used car. Shout out to the sale manager for working with me on the trade and the finance guys for being easy to work with as well! Great group of sales folks working here 👊
Respuesta de AutoNation Ford Katy empresa4 Jul 2026
Hi Chris, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
I had a great experience purchasing my new Ford F-150. The entire process was smooth, straightforward, and stress-free. A special thanks to Roman Grigorchuk for his professionalism, honesty, and excellent customer service. He took the time to answer all my questions, explained everything clearly, and made sure I got the right truck for my needs.
I never felt pressured, and the whole team was friendly and helpful from start to finish. If you’re looking for a new Ford, I highly recommend asking for Roman Grigorchuk. Thank you for making this such a positive buying experience!
Respuesta de AutoNation Ford Katy empresa4 Jul 2026
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation was fantastic throughout the entire process. They understood that we were driving about 2 hours to their dealership and made it worth our time. Khalid was our salesperson and he did a great job explaining everything and being available. Highly recommend Autonation as well as the new Expedition Tremor. Beast of a vehicle.
Respuesta de AutoNation Ford Katy empresa4 May 2026
Hello Cody, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.
Where to start… my husband had found a car online and spoke to Elena about getting a Honda Accord he wanted, we came and filled out paperwork for the vehicle. The finance team were trying to “work a deal” and I was told I was approved, Elena assured me that the Pre-Owned Vehicle would be taken care of because the rims needed work as well as the front grill. We signed the paperwork after being there for several hours. We were told to let the finance company that we had the car and they would call us to pick the car up once it was “fixed”. I ended up being told that they would not replace the front grill because they “reduced” the price of the car and it was “as is”. Later I got the call from the Finance Company and they told I had the wrong ss# and because they messed up the paperwork so they dropped the deal and I was told to come back and return the vehicle to Autonation after having the car for a couple of days. They ran my credit not only once but three times in order to work a deal out and they ended up charging me regular price not the “reduced” price for the vehicle. We were guaranteed a full tank of gas and when we came back to get it we were told the system was down and couldn’t do it. Here we are a week out and the brakes are grinding and malfunctioning. I called Elena back because it’s only been a week, and was told I didn’t have a warranty and they couldn’t fix it. I was told they would call me back and was given the run around for several days. After being frustrated my husband shows up to Autonation and was told the warranty didn’t cover brakes and we had to fix it ourselves. This is absolutely the worst car buying experience I’ve ever experienced! I was going to refer my daughter to get a BMW from Elena and since I have been getting nothing but a run around and no help I definitely will not be sending her there.
Respuesta de AutoNation Ford Katy empresa4 May 2026
Hi Stephanie, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 305-8949 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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alicia guevara
18 Apr 2026
I am so happy with my new vehicle. Andrew and Chase were the people who helped me get my new car. At first I was there for a used car, and it seems it was not going to be possible, but Andrew call me and said he had a brand new car for me. I couldn’t believe it!!! Then I went and I am the proud owner of a 2026 vehicle. Thank you AutoNation
Respuesta de AutoNation Ford Katy empresa4 May 2026
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
I’ve been to this dealership twice now for 2 vehicle purchases. I gotta say the quality of help, knowledge and customer service is outstanding. Diego in sales is simply the best, he understands what it means when to be a buyer and takes care of you with patience and skill. Vinny in finance is also one of the best in his field and it’s clear. Management is always nice and fair on what they do.
Respuesta de AutoNation Ford Katy empresa4 May 2026
Hi Ethan, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Had an amazing experience buying a Ford Ranger through Diego here. He made the entire process smooth and fought to get us the best deal possible. Definitely recommend coming here first as they won’t play around and will do their best to earn your business.
Respuesta de AutoNation Ford Katy empresa4 May 2026
Hi Michael, we are pleased to hear you had such a positive experience with us! Thanks again for the recommendation, and have an amazing day!
I have to say ford auto nation doesn’t disappoint. Which is why when it was time for a new car I would be back. I was greeted the moment I got out of my car by Allen Chavez and the process from start to finish was smooth. It was late at night when I stopped by so I wasn’t able to leave that evening but Allen called me first thing the next morning and we finished the proccess and I left in my new car. This is my fourth car from them and not my last. I appreciate the team and all there help.
Respuesta de AutoNation Ford Katy empresa4 Mar 2026
We are pleased to hear you had such a positive experience with us, Joey! Don't hesitate to call us if you ever need anything. Be safe on the road!
My service advisor Austin when above and beyond to make sure my GT500 recalls were taken care of by the proper mechanic/ technician. It was delivered on time as promised. Thank you
Respuesta de AutoNation Ford Katy empresa4 Jan 2026
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!