Bayway Cadillac Southwest Service Center

AM

August Moon (August Moon)

28 Aug 2026

Mark Wedgworth was the sales person who helped us buy a an XT5. I’ve always been a little nervous when buying a car. This fellow really put everything to ease.
Not only did he understand what was wanted he was able to talk in a way that made sense, and that sense of humor had us laughing for days. This was the best experience I’ve ever had when buying a car. Thank you

SJ

Safal Joc

11 Jul 2026

Very disappointed today I had my concierge service oil change done on my 2018 escalade with Bay way Cadillac southwest. They took my car and did the oil change. They brought back whatever I think it’s been about a month. I don’t drive it much when I open the hood today i just noticed there was no oil cap attached pictures below
Very disappointing. Very very bad thorough check.
How could this even get to the customer without making sure the cap wasn’t on
Isnt this a safety issue

ES

Es Sants Local Guide

29 Jun 2026

I brought my car in for repairs, and the entire experience has been excellent. They have kept me informed every step of the way with regular updates, explained the repair process clearly, and went over all the pricing with me before doing any work. Since I don’t know much about cars, I really appreciated them taking the time to explain everything in a way I could understand.
My service advisor was incredibly kind, professional, and always available to answer my questions. The dealership was also very clean and welcoming.!!!!
Keep up the great work!

ME

Marco Espina

29 Jun 2026

⭐⭐⭐⭐⭐

After having several bad experiences at this dealership, I decided to give them one more chance because it’s the closest one to my home. I’m so glad I did!

From the moment I arrived, I noticed a huge difference. The dealership was clean, organized, and the entire service team was friendly and professional. I also had the opportunity to speak with the Service Manager, Anthony Plaza, and I truly appreciate his professionalism, kindness, and the way he handled my vehicle and my concerns.

My service advisor kept me informed throughout the entire process, explained everything clearly, and made sure all of my questions were answered. It’s obvious that the service department has made significant improvements.

I highly recommend this dealership to anyone looking for honest, professional, and outstanding customer service. Thank you, Anthony Plaza and the entire team, for restoring my confidence. 1000/10 experience!

AM

abdallah m shakhatreh Local Guide

30 May 2026

The salesman name Charles Jen

It is disappointing to experience this level of unprofessionalism from a Cadillac dealership.

I called ahead to confirm the availability of a 2026 Cadillac Escalade and offered $100,000 out the door. My offer was accepted, and based on that agreement, I drove nearly 30 miles to the dealership.

Upon arrival and after beginning the paperwork process, I was suddenly told that the vehicle price was actually $119,000. Naturally, I decided to leave. Shortly afterward, the salesperson contacted me with a new offer of $105,000, and then later came back again agreeing to my original $100,000 offer.

Why all the games? Professional business should be based on honesty, transparency, and respect for a customer’s time. Changing the terms multiple times is neither professional nor respectful.

Unfortunately, they lost a serious buyer. This would have been the second vehicle I purchased from this dealership, but after this experience, I will be taking my business elsewhere.

Buyers beware.

MG

Michael Grayer

15 May 2026

This has been the worst car buying experience ever! I purchased my vehicle from Bay Way and has had issues with vehicle starting less than 2 weeks from purchase. Currently my vehicle is in their shop for repairs yet again and the service department communication is horrible at best. It’s been almost a month and it’s a challenge to get updates. They tell you someone will call you back and that never happens. This dealer and its staff is very incompetent and lacks customer service.

SS

sam so Local Guide

6 May 2026

I give my Vistiq is 4/5 because I some reason can’t update the system so all the features mostly not work like lane changing alert but the reason I give 5 star because of my sale man nam(Alex) he’s the guy that u should ask for when to come to buy a car at this location why because this the reason so I had a problem my system I called he set me a date to bring in very quick he swooped me a loner while they are fix my Vistiq and look what I had for a lone it’s still a Vistiq very similar I was surprise and very happy because to me to drive something similar to what I been drive everyday that really great to I really appreciated what he did and I really love to give him 10/5 if I can so people please if u ever buy anything from them ask for Alex u never disappointed guys

ES

Emily Stark

17 Apr 2026

This is a horrible car dealership. Extremely irresponsible. I have problems from the very first day I leased my cadillac IQ with them. First their sale man Danthonie scammed me $740 said vehicle didn't come with a charger made me pay for one and most likely use his own POS because when it stopped working after 2 months and I returned it. The manager said he no longer work there and they have no records of the charges despite showing it to them. Had to buy another one. They said they car usually comes with one and not sure why he charged me. Still no refund. Then several other issues along the way. Then they don't do loaner vehicles. Then another time they picked it up for 3 tire change but they returned the vehicle with only one tire changed and came back with 2 worn out tires and a damaged side. They apologized they they don't know how they missed it but said the damaged side was pre-existing as if I don't know my vehicle. Then the person supposed to drop return my vehicle to me went on to God knows where and had to wait outside my office for one and half hour, meanwhile my daughter was waiting for me outside at her school for me to pick her up from school. This is the most disgusting, unprofessional, lazy and stupid dealership I have ever seen in 22 years. Can't wait for my lease to be over.

DY

Dale Y

23 Dec 2025

I recently purchased a car from this dealership, it was my first time ever dealing with Bayway Cadillac. My salesman's name was Irving Velasquez. He was one of the best salesman I've dealt with in a long time. He was able to get the deal done and get it done fast. If you are looking to pick up a new or pre-owned car from Bayway Cadillac, be sure and ask for Irving. He will take car of you for sure.

JF

Joshaua Franklin Local Guide

26 Nov 2025

The service advisors are great, but whoever orders replacement parts needs to get it together. I've had two different cases now where someone ordered a part, only for it to be discovered that it was the incorrect part when I got there.

I live 40 minutes away and have to take the beltway to get here. Having to go back and forth not only takes a lot of time, but those tolls add up.

Also, one of the main reasons I opted for the Bayway Protection package (a $5000 add on) is because I was told they have a ton of loaner vehicles I could use when my car needs to be serviced. Well, that doesn't seem to be the case because they never seem to have any available when I've needed them.

The buying process was great. The service advisors are great. But the actual service experience needs some work.