I must admit I was quite nervous to bring my car to the dealership for service. I haven't had the best experience with other Cadillac service centers in the past but let me tell you this experience far exceeded my expectations. They offer a luxury experience of picking up your vehicle and dropping it back off for you when service is complete, and when you are having car issues its nice to have a professional driving it for you. Second, the communication you receive from the office from the minute it is brought in is superb. I had the pleasure of dealing with Luis and Kaili throughout my cars service needs and they were friendly, professional and knowledgeable. I really want to highlight the fact that my car when it for one specific reason and while they were diagnosing it, they did a free inspection with a video to check fluid levels, tire tread, brakes, filters, etc. The work was done quickly and efficiently. So, thank you. I will definitely bring my car back for any needs....but lets hope that I don't have to :)
Respuesta de Bayway Cadillac Southwest Service Center empresa4 Oct 2025
Leah, we're delighted to hear that your experience with Bayway Cadillac Southwest exceeded expectations! It's great to know Luis and Kaili provided excellent service and communication. We appreciate your trust in us for future needs (though we hope you won't need too many)!
Awesome experience and great service} Customer Comments: {11/8/2021 Thanks Bayway Cadillac Southwest! Your whole team from your managers, approval team, salesperson and finance worked together as one to make sure I left as a satisfied customer. Thank you Mr. Brooks for following through as the dealership was transitioning to this beautiful new location. You came through! You did not forget me. Thanks Viviana Maldonado for reaching out to me when I didn't believe anything would happen. Special thanks to my salesperson Julia Hernandez who was encouraging the whole time. You also made operating the many features on my new Cadillac so easy with your expert training. You never let me not believe; and when it comes to not believing thank you very, very much to Ricky George New Car manager for putting me in a new 2021 XT4 the PERECT car for me. And John Ivanic in finance, thank you for your great and easy manners on the final financing paperwork. As part of the new Bayway Cadillac Southwest location you all rock!
Respuesta de Bayway Cadillac Southwest Service Center empresa4 Oct 2023
Rosie, it makes our day to see your review! We're elated that Viviana, Julia, Ricky, and the rest of the team delivered attentive service that made you feel valued as a Bayway Cadillac Southwest Service Center customer. It was our pleasure to find the perfect car for you. Enjoy your new Cadillac XT4!
