spacious rooms 33 hot tub 31 comfortable bed 21 modern rooms 6 view of downtown 5 quiet rooms 5 outdoor pool 4 covered pool 3 exercise room 3 clean pool 3
Yilin Gu Local Guide
13 May 2026
Loved our stay! The beds were super clean, the shower pressure was amazing, and the room smelled fresh and spotless. We also loved that the AC wasn’t blowing directly at the beds — so comfortable! The room was also very well furnished, unlike many newer hotels that look nice but barely have anything practical. Definitely found our new favorite hotel in Houston!
Bryan Ramirez Local Guide
23 Apr 2026
Best hotel I've stayed at. Great price through the Sams Club App. Very clean, comfy, and safe. The AC in the room is amazing. No ugly smells like other hotels I've stayed at. I felt safe at night because of the night time security. You need a parking pass to enter the property at night. 1 way in/out. Right in the middle of downtown Houston. I would definitely stay here again
Allison Rocha
2 Apr 2026
I recently stayed at the Best Western Plus Downtown Houston for a business conference, and I cannot say enough great things about my experience—especially the outstanding service provided by the General Manager, Heath.
After returning home to Arizona, I realized I had accidentally left behind thousands of dollars’ worth of dress clothes in my room. As you can imagine, I was incredibly stressed. I reached out to the hotel, and from the moment Heath got involved, everything changed. He was professional, responsive, and genuinely committed to helping me.
Heath personally ensured that my items were located quickly, kept me updated throughout the entire process, and arranged for them to be carefully packaged and shipped back to me right away. His level of care, attention to detail, and sense of urgency went far above and beyond what I would expect from any hotel experience.
It’s rare to come across someone who takes such pride in their work and truly prioritizes guest satisfaction. Heath turned what could have been a very upsetting situation into a seamless and positive experience.
Because of him, I will absolutely be staying at this hotel again and highly recommend it to anyone visiting Houston. Exceptional service like this deserves to be recognized—thank you, Heath!
Joni Bures Gruver Local Guide
26 Feb 2026
Was pleasantly surprised by this BW! Very clean, fairly quiet and the security guard in the parking lot made me feel safe late at night! I will be back for work!
Skyler Coulliette
16 Feb 2026
I was really disappointed. Before booking or even after booking, there’s no note that I have to pay for parking. I am already paying for the hotel, that should be included in my stay. So that was frustrating. There were so many great reviews about the pool and hot tub. My husband is a captain in the military so he is often having to go far for a long time. So I booked this weekend trip because we were finally back together in the same state. I wanted to plan a nice and relaxing valentines weekend. The whole weekend was to stay at the hotel and enjoy the amenities. We planned to relax and enjoy the hot tub.I booked this hotel for the hot tub and the heated pool. The lady at the front let me know after finalizing check in that the hot tub was broken. Then she said the pool was still open. My husband and I went down to the pool and it was locked. I know that it wasn’t her fault but it was a disappointment. I genuinely only booked this hotel because of the hot tub and great reviews. My husband and I were talking about becoming members of the best western plus members but that was a disappointment. It felt like a waisted trip. Instead of relaxing and staying in the hotel, it caused us to have to get out and find something else to do. I paid $300 for one night to just sleep in a bed essentially.
Dear Ms. Coulliette,<br><br>First, thank you for sharing this feedback. I truly regret that your Valentine’s weekend did not unfold the way you had planned, especially given how meaningful this time was for you and your husband. <br><br>I completely understand how disappointing it must have been to book specifically for the hot tub and arrive to find it unexpectedly out of service. While we are actively replacing the heating unit, I regret that this impacted your stay. I also apologize for the pool access issue when you attempted to use it, that should not have occurred.<br><br>As a gesture of goodwill, we have refunded your parking and have also deposited 2,500 Best Western Rewards points into your account. While I know this does not change the weekend you envisioned, it reflects our sincere desire to make things right.<br><br>We greatly value your husband’s service and would welcome the opportunity to provide you both with the relaxing stay you originally intended should your travels bring you back to Houston.<br><br>Sincerely,<br><br><br>- Heath & The Best Western Plus Downtown Houston Team
Kim
6 Dec 2025
Definitely a hidden gem! The manager and employees were so friendly. The best experience I’ve had at a hotel so far and I’ve been to “fancier” ones. Everything was clean, the breakfast was delicious, and they had a good selection of food.
KCraigJ's Wise Words Local Guide
1 Dec 2025
Lovely very quiet hotel location.
Great nights sleep.
Easy access to freeways, restaurants, clubs.
PS.. Pay attention to small print on any websites used to access reservations.
Might miss PARKING FEE $20/day
to be paid in total-stay upfront at check-in. But worth it.
* Make sure you have the front desk number available. Parking is security guarded due to near bar patrons trying to sneak in. But guard walks about property too.
* Card key slot on front is on the left & side of the frame. If dark, you might not see it.
Sharon Rose Local Guide
6 Oct 2025
I will most certainly recommend and stay at this property again, Best Western Plus, Dallas Street in Houston,Texas. The location was perfect for every activity I partook in. I wasn't far from any place of interest. I appreciated that the hotel has security, parking is reasonably priced, the pool area is attractive with a welcoming design and the jacuzzi is hot. The rooms are very spacious and clean.
I highly recommend.
Eric Local Guide
27 Sep 2025
This place saved our trip as our initial hotel was a terrible choice and experience. Should've known better to not choose a BW property.
The beds were clean and comfortable. Room was nice. Parking is a bit tight, but not terrible. Well worth the price, especially for the location.
laura mota Local Guide
27 Jul 2025
In Houston for an Astro game. Our first time staying there and it was great. The first thing I noticed was the cleanliness of the hotel. From the lobby, hallways, breakfast area, elevators, exterior, and rooms, they were all super clean! The staff was extremely friendly. The security guard explained the parking rules, and was knowledgeable about the area. Jeni checked me in and was super attentive. Her exceptional customer service skills were outstanding!! At check out the Houskeeping manager was at the front desk and was also very friendly. The Hispanic lady who prepared the delicious breakfast was.also very kind and attentive.
The king size bed in our room was extremely comfortable. We had such a good nights rest.
If I had an option for 10 stars I definitely would have rated it as such.
Oh the rates were extremely reasonable. Overall the stay was exceptionally great, and the employees seem to take pride in their work.
This will definitely be our go to hotel when in Houston.