Have been using Cinco Car Care on and off since 2010. They are professional, honest, and provide great service. It’s the only shop I have been to where I’ve been provided guidance that saved me money. A couple of years ago, they even caught a mistake made, proactively reached out, and made things right.
Respuesta de Cinco Car Care empresa4 Oct 2025
Thank you so much for your loyalty and kind words! We truly appreciate your trust over the years. It’s our pleasure to take care of you, and we’ll always do our best to provide honest and helpful service.
I have had a couple of issues with my car (2019 Infiniti) and CCC has been absolutely phenomenal. Courteous, straightforward, informative, and, most importantly, friendly. Honestly, this is the only place I trust coming to with my automotive questions and concerns.
Respuesta de Cinco Car Care empresa4 Oct 2025
Thank you so much for your kind words! We’re honored to be your trusted team, and we’re here whenever you need us. Your trust means the world!
Would give 0 stars if I could. I walked in and was greeted with a very unapproachable man like I walked in the wrong place. I asked if they'd check out my 2019 Chevy impala. They kept my car about 30 minutes and told me there was nothing wrong. Just for me to still experience the same issue. So the next day I took it to the actual dealership and guess what! It was the transmission clutch! How if you're a mechanic did you miss that! I'll tell you how! You probably thought I couldn't afford the repairs! I was stereotyped as soon as I walked in! And because of that you missed out on over 3k
Respuesta de Cinco Car Care empresa4 Oct 2025
Thank you, Sophia, for taking the time to share your feedback. We sincerely apologize for your experience and understand your frustration. At Cinco, we always strive to provide thorough inspections, which typically take longer than 30 minutes to ensure we don’t miss any issues with our customers’ vehicles.<br><br>We take every customer seriously, and it's disheartening to hear that you felt stereotyped during your visit. If you have a receipt from your visit, could you please let us know the date? This will help us address your concerns more effectively.<br><br>We appreciate your understanding and hope to improve your experience with us in the future.<br><br>Best regards, <br>Adam <br>Cinco Team<br>22030 Highland Knolls Dr <br>Katy, TX 77450<br>
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Catherine White
25 Jun 2024
Cinco Car Care has taken excellent care of my family and I for almost 30 years. They are like family. We trust them completely. Hands down, the best in Katy!
Catherine Maberry White
Respuesta de Cinco Car Care empresa4 Oct 2024
Thank you for your kind words! We're humbled by your loyalty and trust, and we're grateful to have been a part of your family's life for so long. We look forward to many more years of providing exceptional service!
If you need to get your vehicle fixed, you need to bring it to Cinco Car Care. We’ve brought two of our vehicles here and we’ve not had any issues with their work. Our vehicles are working very well. No issues at all. And the second vehicle was a tough fix bc the mechanic that worked on our vehicle before we brought it to Cinco Car Care messed up our fuel system. At first it seemed as though Adam at Cinco Car Care wasn’t going to be able to fix our car, but he NEVER gave up. It took him a bit but he told us that he was not going to give us a car that didn’t work and he didn’t. Adam is a man of his word. He took great care of us and we will continue to bring our vehicles here. Thank you, Adam, and all the staff at Cinco Car Care. We’re so thankful that we FINALLY found a great mechanic.
Respuesta de Cinco Car Care empresa4 Oct 2024
Thank you for sharing your incredible experience with us! We're thrilled that our team was able to not only fix your vehicles but also restore your trust in the repair process. We're proud of our commitment to quality and customer satisfaction, and it means the world to us that you feel seen and heard. We'll continue to work hard to earn your loyalty and gratitude!
I was charged nearly $500 for a car diagnosis, but they could hardly provide any meaningful insight – just a single sentence on a piece of paper.
To preface this, nothing was said when I walked into their office. I walked in, told them who I was, and they silently printed out a piece of paper with a 1 sentence diagnosis, and no other description of troubleshooting steps.
When I asked for a more detailed report of their findings and the car's issues, their response was strangely hostile: Adam, the person at the front, weirdly and angrily stared at me in silence for 5 seconds before saying "Sure, I can do that."
The other two people at the front desk were equally unfriendly. When I asked for an itemized list of necessary repairs instead of a flat price, one’s response was, "We're not going to do that," with the old man in the back shaking in anger, telling me they “spent too much time on it”, among other things. The old man seemed very hostile from the start and at one point was almost yelling at me, so much so that I had to take a step back and say “I’m not here to argue, I just want to see some actual troubleshooting steps on this diagnosis.”
Adam promised a 30-minute wait to rewrite the report, but it dragged on much longer. I watched as he aimlessly wandered the office, clearly avoiding helping me.
Before choosing this place, I phoned to confirm their ability to provide a thorough explanation of my car's issues and necessary repairs. If I had known they would offer a one-sentence diagnosis at a $500 cost, I would have never come here.
Finally, when I received my car, it wouldn't start anymore, and I had to have it towed back. They returned it to me in a much worse condition. Whether they did this on purpose to be petty or they are just incompetent?…Your guess is as good as mine.
If you enjoy weird and hostile energy, be my guest; you’ll love it here. It seems like they just want you to "pay and go" with minimal explanation and a complete absence of customer service.
Respuesta de Cinco Car Care empresa4 Oct 2023
I'm sorry to hear you had a negative experience at our store. However, you were charged accordingly. You called us to get your car towed from another shop to ours. We were the third shop that you brought your vehicle to. The car already had many issues that we had to fix in order to get it into a condition that we were able to confidently diagnose your original concern.<br><br>You only paid $317.74 so I'm unsure where you got $500 from. Also, of the $317.74, $127.01 was for the towing and $180.25 for labor on the 6 hours we spent on diagnosing your car. <br><br>If you would like to discuss this further, please don't hesitate to contact me directly at 281-395-3434 and ask for Adam.
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Rachel ParedesLocal Guide
2 Sep 2023
My family has been using Cinco Car Care since they opened decades ago. They have ALWAYS given us really great service AND they give it to you straight. They actually value having their customers return. It’s good to call ahead to see how busy they will be, but they have always found a way to work with me when I was in a time crunch.
Respuesta de Cinco Car Care empresa4 Oct 2023
We are glad to have you as a loyal customer and we appreciate your continued trust in our business. We will always strive to provide you with the best products and services. If you have any questions or concerns, please do not hesitate to reach out to us at any time.
I had a very positive experience with Mike at Cinco Car Care. Needed to have my breaks checked and he was very helpful and informative about the process. They got my car in and out same day. Excellent service will definitely be back and recommend to anyone needed their car service
Respuesta de Cinco Car Care empresa4 Oct 2022
Thank you greatly! We strive to do our best and service you with the upmost respect. We appreciate your business.<br>President,<br>Adam Mickhail
I initially took my vehicle to another mechanic which will remain nameless, and got thousands of dollars worth of "work" done. They "worked" on it for over a month, and after I had to bring it back 2 ADDITIONAL times, the issues STILL weren't resolved. I then took my vehicle to Cinco Car Care, and they LITERALLY took care of everything in less than 24 hours! I will never bring my vehicle, or any others for that matter, anywhere else!!! Adam, Dustin, Mike, and everyone else who works there are the true definition of quality customer service! I would highly recommend Cinco Car Care to anyone looking for an honest, reliable, and efficient mechanic.
Respuesta de Cinco Car Care empresa4 Oct 2020
Kevin, thank you for your review. We endeavor to treat all our customers as we would want to be treated. We sincerely appreciate your business.
I dropped my car off in the morning to get new brake pads and tires. Mike and his team were very professional, the price was very affordable and they even saved me more than what I was quoted. My car rides smoother than it ever has. Very pleased and would recommend this team for any car repair or service. Kudos Cinco Car Care.
