Rachel Marie Byers
29 Sep 2023
They always find something wrong besides the reason I came in, and it always takes longer and ends up way more expensive than anticipated. I went for an oil change that should have been free and had an appointment that should have been quick. While I was about 10 min behind schedule, I had to wait another 15 min to be helped. I was told I also needed brake fluid which just so happened to not be covered by my warranty. I was told it would take about 90 minutes to do everything and it would $169. After 2.5 hours, I went back to the desk to get an update. I saw my car parked off to the side. I was told it was ready but Tony had to finish “all this paperwork”. The total was then $183, and he said that was with tax. I paid and signed and was told I’m good to go, without handing me my keys nor pulling my car up to the door. I asked if they were gonna pull around or do I just walk over to the parking lot. He started to say I could walk over there but saw my face and asked the guy standing next to him doing nothing to pull it around and moved on to something else. I asked “is this my key?” And he goes “uh yes” like I was supposed to know when it was just a lone fob on his desk that could have been for any car. It’s not like he handed it to me or to the guy he just told to pull my car around.
Frankly, it made me want to get my oil changed anywhere else, where it would take 15 min and a fraction of the cost. But I appreciate that it’s not supposed to cost me extra and can include a car wash. Hopefully my next oil change will actually be free and relatively quick.
Hi Rachel, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (281) 341-2277 when you have a chance. Thank you, and we look forward to hearing from you.