Hilton Garden Inn Houston/Bush Intercontinental Airport

JA

Jake ab

11 May 2026

Great location to the Toyota center and GRB- my room was clean and spacious- the service was amazing everyone was super friendly but Travis, his energy and personality unmatched every time we encounter him he always the same person especially 6 in the morning he just a ray of sunshine high energy fun personality! I will be returning I highly recommend this hotel!!!

LH

Letitia Harris

10 May 2026

The lady at the front desk failed to mention information, upon Check out we paid to park, the lady declined my husband’s team member discount, and the lady in the kitchen said she was closed, when it wasn’t closed just to get coffee. This Hotel definitely needs to be upgraded in all departments. Will not be staying here again!

SA

Samantha Anderson Local Guide

3 May 2026

Service was EXCEPTIONAL. We stayed for our Robotics Worlds tournament and stayed for 3 nights! Tyler helped us with every challenge we had with our booking and went above and beyond! Roderick also was at the desk for most of our stay and such a pleasure to serve us! Very accommodating! A decent little walk to George R Brown that wasn’t terrible! Lots of restaurants nearby! Thank you again for being stellar and we hope to stay next year!

SL

Sebastian Lopez Saavedra Local Guide

30 Apr 2026

Stayed 7 nights at Tru by Hilton. Overall, the stay was okay, but I had several frustrating issues. First, the reservation price didn’t match the final amount charged, which was disappointing. Second, I was charged twice at checkout, and due to currency exchange, I ended up losing money on FX conversion. On top of that, trying to reach reception to resolve the issue was a nightmare. This experience really needs better transparency and customer support.

UPDATE AFTER THEIR REPLY HERE: The issue remains unresolved. All this because of their mistake.

FA

farhana a Local Guide

18 Apr 2026

What stands out in this hotel is the service and warmth of the people staffing it. Eric at front desk went out of his way, and is the very reason I chose to stay loyal to the Hilton brand. Its people like him that will make me come back to the hotel. The hotel itself is well kept, with some spots needing updating. The location is great, walkable to Galleria. Nothing stands out with the hotel physically.

11/10 for service.

DT

Darcy Taylor

11 Apr 2026

I was extremely disappointed with this place from the moment we arrived. There are absolutely no accommodations for larger vehicles, which is unacceptable. We were told to park down the street in an area with no cameras and not even associated with the property. It makes no sense to pay to stay somewhere and not be able to use their designated parking because we did not fit in the garage.

What’s even more frustrating is that nowhere does it clearly state the parking limitations or additional charges. I would have at least expected the option to use valet and simply pay the standard garage rate ($36) rather than being pushed into a higher valet fee ($50) or sent elsewhere entirely.

The valet staff were also very rude and lacked basic courtesy and respect toward guests, which made the situation even worse.

On top of that, the property itself is hard to find, and the exterior is not appealing at all. Based on our experience, we didn’t even feel comfortable staying to see the inside. Thankfully, we were able to get a refund, and we will definitely never consider staying here again.

JL

Johnny Lambert

6 Apr 2026

Staff was great, first and foremost!!! Parking was different, valet parking $58 per night 😳(unexpected), no microwave, breakfast items ran out very quickly, only 2 towels in the room, pillows were worn down, I’ve stayed at way better for the price!!! However the location, was spot on for Toyota Center events…..literally 100 yards away!

TK

Trio Konvalia Local Guide

5 Apr 2026

I give this place 2 stars solely for the size of the rooms. The rest is poor! First day they didn’t bother cleaning the rooms, and boy do they need cleaning! All the soft furnishings are stained, just look at the pictures! Also, it feels very much like a weekend party joint with more than one occasion the smell of pot in our corridor. Would never stay here again

SM

Shauna M

3 Apr 2026

Long story short we ended up desperate for a hotel room and a kind employee not only managed to find us a room, but allowed us to check in early. His kindness and assistance during a terrible day will be long remembered. Many kind thanks to you Will!

RK

Rami Kuordi Local Guide

2 Apr 2026

Dear Hilton Honors Corporate Team,I am writing to express my disappointment with an experience I had during my recent stay as a Hilton Honors Diamond member.I came to the front desk to request a breakfast voucher, as I have done many times in the past as a Diamond member. I was told that breakfast is no longer complimentary and that I would need to pay out of pocket. I find it extremely frustrating that after spending a significant amount of money with Hilton over the years and maintaining top-tier status, I am being told that what amounts to a very modest breakfast will cost me $15.While I understand that policies may have changed, this interaction left me feeling that the value of Diamond status has been significantly diminished. Being told at the front desk that a breakfast worth only a few dollars to the hotel is not included for one of your most loyal customers was disappointing and frankly discouraging.I wanted to bring this to your attention because this type of experience directly impacts how valued loyal members feel. I hope Hilton will reconsider how this benefit is delivered or, at a minimum, ensure that frontline staff are empowered to handle these situations with greater flexibility for Diamond members.Thank you for taking the time to review my feedback. I look forward to your response.Sincerely,
Rami Kuordi