friendly staff 128front desk staff 30pool 16quietness 15courteous staff 10comfortable bed 9fitness center 6quiet room 4affordability 4dirty sheets 3
Características
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CM
Clara Masters
7 Aug 2018
Very nice staff and a beautiful layout for the hotel. Room was spacious, quiet, and clean. The bed felt like a cloud and I slept deeply all night. The staff went above and beyond to provide a quick to-go breakfast for my group since we were leaving before it would be served.
Respuesta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Oct 2018
Dear Clara,<br>We are incredibly happy to receive your kind review, and we thank you for taking the time to share your thoughts. We always strive to provide our guests with friendly service, comfortable accommodations, and a restful nights' sleep, and we are delighted to know that we were able to do so for you. Thank you very much for choosing to stay with us here at Crowne Plaza Suites Houston - Near Sugar Land, and we hope to see you again soon!
My family recently held our family reunion at this location and we thoroughly enjoyed our stay at the Crowne Plaza Suites. Everything was superb including staff hospitality, cleanliness, food, and hotel accommodations. The breakfast buffet is excellent and has a good variety of foods. Made to order omelets were delicious. The group sales representative, Samantha, was excellent and worked with me to make sure we had all the accommodations and meeting spaces we needed for my family. I don't typically, enjoy hotel food, but the feast that Chef Joey provided for our banquet meal was beyond delicious. The banquet room did get a little warm (we had a large group of 82 and it was over 100 degrees outside), but the engineering department responded quickly and took extra steps to make our stay more comfortable. The sleeping rooms are spacious and nicely decorated and has central air conditioning. Beds were comfortable. There is plenty of space on the first floor to sit and relax with family and friends. I will definitely be choosing Crowne Plaza Suites for future stays.
Respuesta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Oct 2018
Dear Jacqueline,<br>We're honored that we had a chance to be your host during your family reunion. We couldn't be happier to read your kind comments about our welcoming staff, clean facilities, excellent breakfast, and relaxing rooms. We do our best to ensure that all of our guests are comfortable, and it feels wonderful to be told we're doing a great job. We're grateful to hear that you'll be returning for another visit, we'll be excited to serve you again here at Crowne Plaza Suites Houston - Near Sugar Land.
We had an AWESOME stay...just wasn't long enough. Only 1 elevator was working while we were there but it was still okay. We ordered room service & the Turkey club always decent, but the wings were too hot to enjoy. Overall, a nice stay. The hotel is a lil outdated but the room was nice & clean!
Respuesta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Oct 2018
We truly appreciate your feedback and are thrilled to hear that you had such a wonderful stay. It brightens our day to hear that you enjoyed our clean, comfortable rooms. While we apologize that only one elevator was working and the age of the hotel didn't completely meet expectations, we hope you had a terrific time. Please come see us again!
Was very disappointed. First of all, I did not book this hotel. It was booked for our youth conference trip well in advance. We were told and assured that our rooms would be on the same floor and very close to one another. When we showed up our rooms weren't ready and they were spread all over the place. So upon arrival, we had to wait with our youth in the lobby for an hour, around 11PM, just to get things somewhat in order. We were still on different floors but thankfully we had enough chaperones to stay on each floor.
On the way to the room there was a heavy dose of weed smoke on our floor. Our room also had a strong cigarette odor. The walls were patched all over the place. The door to the room had two windows on each side looking out into the hallway!!! So when you get in your room you have to close the privacy curtains so no one from inside the hotel can look in your room! I've never seen that before.
The bathroom was not clean, to my standards anyway (i.e. There were pubes still in the bath/shower)!!! I digress. Don't stay here. I'm sure you can find a comparable hotel with better standards for a reasonable price.
Respuesta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Oct 2018
Dear Maurice,<br>We are very appreciative of your feedback on how we can continue to improve upon the services we provide for our guests. It's incredibly disappointing to hear that your group was not able to get the rooms you requested upon arrival and that the cleanliness of your room was not up to our usual standards. We will be sure to notify our staff of these issues moving forward. We are also sorry to know that there were some maintenance issues that need to be resolved and an issue with some residual odors from previous guests. We sincerely hope that you would provide us with another opportunity to improve upon some of these issues you've outlined and provide you with an exceptional visit.
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KB
Katelyn BivensLocal Guide
19 Aug 2017
I could go on and on. I strongly recommend keeping your receipts. We've stayed for a very long time, the company kept renewing our reservation every week or so. Anyways they "lost" our cash deposit and it took forever to hunt it down. Luckily we kept all the receipts. Oh and this is a pet friendly hotel!! Very nice staff. The food at the restaurant is good as well as the drinks from the bar. I recommend the breakfast buffet when you book. They do have high chairs for little ones.
The room is was clean and nice, but there are a few things you should know:
The balcony is very small.
Even if breakfast is included in your stay, you will need a valture from the front desk and you do not seat yourself and you may feel obligated to tip your waiter.
The hotel will charge a $50 "room deposit" on top of what you pay for the room and they will hold this $50 48 hours after you leave.
It was safe, clean, and the staff is friendly. Breakfast was good.
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DD
Dominique DubucletLocal Guide
14 Jul 2017
This hotel was perfect for our stay in Houston. The room was a suite with a separate bedroom and living room. Very roomy, mini fridge, microwave, and sink. There is an indoor pool which was great because it rained during our stay. This is an older hotel and it shows. The staff tries to keep it up but some things even they couldn't hide. Overall it was a good stay because we had children with us but I would choose something more upscale for adults.
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AB
Andrea Brown
21 Jun 2017
The hotel itself is great. Pros: The rooms are very spacious, and the facilty has a somewhat luxury feel to it. Each room has a mini balcony. Not big enough for much sitting but nice for some fresh air. The indoor pool was arranged nicely. Overall the whole place felt clean. Cons: bathroom in the King Suite felt a bit cramped. Also, there was a problem during check-in. (Hotel's fault) Had to wait like an hour to get things completely sorted out. They did however compensate with free breakfast and late checkout. Gabriel, the guy at the front desk, was very professional even when tensions got high.
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DN
Dee NeezybabyLocal Guide
18 Jul 2016
My stay here was excellent. The suite had a comfortable bed with an adjoining room with a sleeper sofa and a wet bar. The staff was very friendly and the property itself was well maintained and clean. The tropical themed indoor pool was also excellent for my God children when the came to visit me at the hotel. I would recommend this hotel to anyone as it was very affordable and in close proximity to downtown Houston and all the parks.
Food is "excellent" in this particular hotel. I found the atmosphere of the establishment to be very enjoyable and friendly. The staff was very accommodating. However, I wasn't overly impressed with cleanliness in the rooms - i.e. restroom walls and shower stalls. Possible solution...get rid of the 4"x4" shower tiles in the rooms that have those particular tiles. They don't clean well. That's just my opinion; but overall I enjoyed my stay. I'll be back!
