Joe Myers Kia Service

SG

Sam Godiva Local Guide

30 Aug 2026

I am extremely disappointed with the service department at this location. My brand-new vehicle has been in their shop for over a month, and the technicians have been unable to resolve the issue, which has made me deeply regret my decision to purchase a Kia. To make matters worse, my service advisor, Aaron, has NOT been helpful. When I informed him that the loaner vehicle I was provided had a service light on, he insisted I continue using it indefinitely, despite there being no clear timeline for when my own car will be repaired. Paying a premium price for a vehicle only to receive such poor support is unacceptable. Based on this experience, I will not be purchasing another Kia in the future.

BO

Bobby Local Guide

17 Apr 2026

way overpriced and tried to avoid doing work on a recall part

PJ

Preston Jones

18 Nov 2025

Do not trust their service department and technicians. I took in for a simple AC diagnostic regarding a potential actuator issue. I was told I had a leak in my AC evaporator core and the total fix would have over $3K. I asked if the actuator was looked at and they said that it was working fine and not the issue. After paying their $450 diagnostic fee, I picked my car up and took it to a trusted mechanic in the Houston area that was highly recommended. They did the full diagnostic and sealed the car to test for any leaks and nothing was leaking. The whole time it was the actuator as I had suspected. Do not trust their service or dealership and I will not be back or recommend them for any service or car purchases moving forward.

LS

Lucille Serrao

22 Sep 2025

I got 0 help from Joe Meyers. My 20 17 Kia
Sportgage was stolen 3/25 was told it was under warranty and the nerve to tell me, after proving maintenance responsibilities that it was the previous owners fault for the maintenance and they could not help me.
I am stuck with my car payment of$388.26 a month , no car since April/25 to 9/25
Nobody likes injustices, but being heard on me

SC

Shelby Childress

16 Jun 2025

This is the worst service department I have ever experienced. The workers are rude and disrespectful. My son dropped his car off for service and when he picked up the car it was in worse condition than it was in when he took the car in. He received an oil change less than 2 weeks ago and the service team overfilled the car with oil which caused it to start smoking. When he took the car initially he received an inspection with little to no issues with the car, but when he took the car back for them to fix the issues they caused all of a sudden there were more problems with the car. The irony is we have purchased multiple cars from Nick Samuel but because of the service team I will no longer be referring friends and family nor will I be purchasing anymore vehicles from the Joe Myers on 290. So sad to lose customers because of an incompetent service department.

RR

Ro Ro

27 Apr 2024

I brought my car in for service. My son was graduating for basic training and we were headed to his graduation. I was hoping my car would be ready upon our return. The service department never reach out so I called and ask could they give me an update. I was advised that the representative that did my intake was not available. I didn’t understand how that would delay my vehicle from being serviced. I explain to the representative that was on the phone Micheal Jarbow. That we had plans to have our repairs done upon our return. I believe I received a quote a day later mind you our vehicle had been there 2 days prior. The quote was for almost 5000.00. We negotiated and I decided I would get what I thought was most required done first. To shorten a long story, he had me pay for a service my car did not require. My car continued to have that same problem he ask me to return my vehicle. He said it’s not that you need an engine. I ask him if that’s the case please refund me that part of the service you charged me for which I did not need. He has never replied to this moment. I don’t understand how he went from replying to my message to no reply at all. I paid for a service that wasn’t needed and I feel if Joe Meyers stands on their Service Promise. (Dedicated Care to your Kia at “Fair”and Competitive prices) I should be refunded. If he would have told me I needed an engine I may have never invested more into servicing my vehicle. I may have used that money to invest in a replacement. I don’t believe the charge was fair and service advisor not responding are acknowledging my message isn’t fair. I felt like he didn’t care once he received my payment.

AC

Armando Carrillo T Local Guide

6 Apr 2024

Joe Myers Kia service stinks.
This is the second out two I waste my time, while taking my Sportage to service.
JMK does not honor the appointments, although it had sent email confirmation each time.
So, I had to take the car to a different dealer, who cheerfuly acepted it without previous appointment. That is my idea of service.
I regret buying my car at JMK.

KK

Koorosh Kanani Local Guide

22 Dec 2022

Worst Experience.
I've been their customer for 7 years. For 5 years, I always felt welcomed. Friendly advisors used to communicate very well, solve problems, and give customers good options. But today (after some other bad experiences), I came to the conclusion that I would never go there again. I took my car to replace the ABS sensor. I had a quote from a while ago, and I knew that labor cost is going to be different now. The advisor asked me if I had a quote, and I explained. He took my car inside the repair section. When he brought the car back with the invoice, the labor cost was 2.8 times of the previous price, which I had already told him. Without any kind of communication, now I had to pay in order to get my car back. After I reminded him of the conversation we had, he gave me a discount and assured me that when I bring the previous quote, he's gonna refund the difference (and he already knew that the quote belongs to a while ago).
I went home and brought the quote, but now the other advisor started giving me irrelevant reasons for not issuing any refund!!! Even the advisor that I spoke with denied what he said and the promise he made.
It was only about two hours later, and based on what he said, I drove over 15 miles back home, drove another 15 miles to the store, and now carelessly, they act as if what I say is not true!!!
Wose of anything else were contradictory statements they were giving me to convince me.
This way of customer service will ruin the store reputation; it definitely will.
You have lost an old-time customer and dozens more that I have referred. You probably don't care; but you will see its consequences soon if you don't change your way.

BA

BaMaNuNa Local Guide

2 Jun 2022

The salesman here need to get with the time. I called about the EV6. He asked what I wanted. I told him Wind RWD. He said he has one coming in gray color but don’t have the price. I asked him if he charges markup he said yes. I went online and saw he does have one coming and they’re charging $5000 over MSRP. Why did Mike have to lie that he doesn’t know the price? He thinks we’re still in the 1990s? Anyway, this dealership is charging markup so stay away.

SG

Sara Goldstein

20 Jul 2021

Super frustrated!! Purchased a new Telluride EX a few months ago and got the super comprehensive maintenance and service warranties because I hate car stuff and I’m a busy working mom to a toddler.

Got what started as a large chip with a small crack in my windshield. After MANY unanswered calls to service department and dealership, unanswered messages and even a call to the sales associate who sold me the vehicle, I scheduled an appointment online. When I arrived, I was notified that warranty repairs would be handled directly through the warranty company not the dealership… which would have been amazing to know before schlepping a 2 year old to the dealership… and before the small crack which could have been repaired turned into half my windshield which now has to be replaced.

The service department helpfully provided the number for the warranty company, who informed me that my plan only covers windshield repairs, not replacements… apparently NOT so super comprehensive… and extra frustrating as it was initially repairable!

I recognize I could have reviewed the warranty info, but after spending this kind of money, I expected to be able to get someone on the phone who could walk through things with me. Definitely regretting the switch from Lexus and their amazing customer service!!