I went to your location for a mastectomy for breast cancer yesterday and I just want to say, "Thank You!" You handled a cranky, thirsty, hungry, caffeine deprived, frustrated, frightened patient - and her family members - with dignity, honor, patience, compassion and respect. From the valet to the intake, the nurses, techs, charge nurse, chaplain, anesthesiologist to post op - all of you were top notch, a credit to the industry. If I could give you 10 stars, I definitely would.
The staff for outpatient services was very professional. I received excellent care, that one on one service. From the time I checked in until I was released, the service was outstanding. Everything was so personal, I highly recommend their service. Dr.Raja is also a very good doctor. The anesthesiologist explained what she would be doing and made me comfortable, so I felt I was in good hands. The rooms are clean and nice size very relaxing. I highly highly recommend this location. I enjoy great service !
It's been a month since my procedure and I still have no results. They keep saying my pictures have not been read?!?! I was supposed to get these results in 3 days. This is beyond absurd.
My Fiancee went here to get a chemo port put in, it took multiple of their "best" nurses to figure out how to put in a IV line
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Caroline Salazar
5 Jan 2024
My mom and I absolutely love all the nurses and staff on the fifth floor. We feel like family when we go twice monthly and let’s not forget the best valet service ever. I see their dedication and compassion when helping patients out of their cars. Extremely friendly and so courteous. Thank you all for your compassion!!
Review concerns endoscopy center on 3rd floor. A very nice and new facility that is professionally staffed. Every person I encountered was kind and caring - from RNs, CRNAs, to the physicians. Their equipment is all top of the line and brand new. I would recommend them to anyone needing a colonoscopy or other endoscopic procedure.
My doctor recommended I have a pet/CT scan. She originally scheduled it through Baylor where she is located but we changed the location to St. Luke's O'Quinn because they had an earlier appointment. That was a mistake. Since St. Luke's is on a different system I needed to set up a My chart account with St. Luke's. Now I have a My chart account with UTMB, and Baylor. And a My kelsey account. I have had no issues setting up those accounts. Someone called and said she tried to send me a link to set up my account but the email on file was incorrect. I called back and no one seemed to know who she was so they said they would correct my email and put a note in my file. A few days passed and no email. I basically ended up calling 4 more times with no luck. Eventually I received a link via text but when I tried to use it, I needed a special code which was not provided. I was eventually able to set up my account. Then comes the day of the appointment. I arrive at 11:15 for an 11:30 arrival and 12pm start. After checking in they call me to discuss my payment. She tells me I have to pay $1500. Usually these procedures ate 100% covered with no cost to me. We go back and forth and I'm like why didn't they send me a cost estimate like UTMB, Baylor, or Kelsey. So I decide to call my insurance and low and behold it's 100% covered with no deductible or copay. Then my appointment takes so long I end up having to almost reschedule. I was not called back until after 1pm and I needed to pick up my daughter by 3:30. If the appointment had started on time I would not be stressed about my next task. I knew the appointment would take 2 hours so if they had started on time I would be done by about 2pm with plenty of time to make it to my daughter's school. I'm still in the appointment right now so I don't know if I'll make it in time.
