policy help 20rates 16quotes 13polite staff 12home insurance 11easy process 11saving on policy 4rate savings 3proof of auto insurance 2real person answering 2
I had a great experience working with Marco Alexander as my insurance agent. From the very beginning, he was professional, knowledgeable, and genuinely focused on helping me find the best coverage for my needs.
Respuesta de Brian Burklow - State Farm Insurance Agent empresa4 Jun 2026
Thank you, Leonidas, for sharing your positive experience with Marco Alexander. It's wonderful to hear that his professionalism and knowledge made a difference in finding the right coverage for you. Your feedback is greatly appreciated and helps us continue to provide excellent service.
Very pleased with the professionalism and courtesy they showed me at this office. Jessie was a big help and will highly recommend this office to others
Respuesta de Brian Burklow - State Farm Insurance Agent empresa4 May 2026
Thank you, Joshua, for sharing your positive experience. It's wonderful to hear that Jessie and the team provided you with the professionalism and courtesy you deserve. Your recommendation means a lot to us, and we're glad to have been of help. Looking forward to assisting you in the future!
I’ve worked with Jessie a little over a year now and she’s always willing to help and walk me through any problems I have. Very professional and helpful. 10/10 recommend
Respuesta de Brian Burklow - State Farm Insurance Agent empresa4 Apr 2026
Thank you, Charles, for sharing your experience with Jessie. It's wonderful to hear that she has been consistently helpful and professional in addressing your needs. Your recommendation means a lot, and we're grateful for your trust in our team.
Jessie is always amazing. Jessie and Brooke do everything in their power to make having insurance through State Farm easy and honest.
Respuesta de Brian Burklow - State Farm Insurance Agent empresa4 Apr 2026
Thank you, Desiree, for sharing your positive experience. It's wonderful to hear that Jessie and Brooke have been able to make your insurance experience easy and honest. Your feedback is greatly appreciated and will be shared with the team. We're committed to providing the best service possible and are glad to know we're meeting your expectations.
You are FIRED. I have had State Farm since I was 16 years old. In that span of time (47 years) I have NEVER had an agent unwilling or incapable of assisting me with a ongoing claims concern. Until now. Does this office think they don't need to be customer service oriented? If you are incapable of doing your job why would I give you my money? What's your relevance to me if you cannot offer solutions beyond "Call the claims people". If I wanted impersonal treatment I would have "The General" insurance. The ONLY benefit of an agent is problem solving when a claim filed has complications. You refused to help me with my complications. If you cannot manage that then you are pointless. Taking my money and doing absolutely nothing to advocate for me is NOT a business model I can work with. You're definitely fired.
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NH
Nick HamiltonLocal Guide
19 Feb 2026
Jessie Mederos did a fantastic job today. I needed to have some modifications on my insurance and she made it as painless as possible. I wish customer service was always this friendly and professional! Give this lady a raise!!!!
Respuesta de Brian Burklow - State Farm Insurance Agent empresa4 Mar 2026
Thank you, Nick, for sharing your experience with us. It's wonderful to hear that Jessie was able to assist you with your insurance modifications smoothly and professionally. We truly value your feedback and are delighted to know that our team provided the friendly service you deserve. Your kind words will certainly be shared with Jessie and the team.
I have does business with quite a few insurance companies but nothing can compare to the quality of service I have received from Brooklyn here. It is like having a personal concierge guide you through any of your insurance needs. Happy to find my home here with State Farm and will be doing business with Brooklyn for a long time!
Respuesta de Brian Burklow - State Farm Insurance Agent empresa4 Mar 2026
Thank you, Connor, for sharing your experience with us. It's wonderful to hear that Brooklyn has made such a positive impact on your insurance journey. Providing a personal and attentive service is what we strive for, and it's great to know you feel at home with us. We look forward to continuing to serve your insurance needs for many years to come.
Excellent service. Jessie was well informed and due to her knowledge and professionalism, I decided to switch to State Farm from my previous carrier. Keep up the great team work
Respuesta de Brian Burklow - State Farm Insurance Agent empresa4 Feb 2026
Thank you for sharing your experience with us. It's wonderful to hear that Jessie's knowledge and professionalism made such a positive impact on your decision to switch to State Farm. We're committed to maintaining this level of service and teamwork. Your feedback is greatly appreciated.
Great people and great communication and even did everything they could for me when I was in a bind to make sure i didnt lose coverage... I would highly recommend this team and speak with Brooklyn she's the best and always finds a way to help me.. 10 out of 10 service everytime
Respuesta de Brian Burklow - State Farm Insurance Agent empresa4 Feb 2026
Thank you, Jonathon, for sharing your experience with us. It's wonderful to hear that our team was able to assist you effectively and ensure your coverage was maintained. Brooklyn will be delighted to know that her efforts made a positive impact. Your recommendation means a lot to us, and we're grateful for your trust in our services. Looking forward to continuing to serve you with the same level of dedication.
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I cannot say enough great things about Brian Burklow – State Farm Insurance and especially Brooklyn Johnson at the Mont Belvieu location. Brooklyn went above and beyond helping us secure renters insurance for my mother, and the entire experience was smooth, reassuring, and honestly better than I could have hoped for.
From start to finish, Brooklyn was incredibly patient, knowledgeable, and thorough. She took the time to answer all of our questions, explained everything clearly, and made sure my mom truly understood her coverage. The biggest thing for me was the peace of mind this gave my mother—knowing she’s properly covered and taken care of is priceless.
If you’re looking for an insurance team that genuinely cares, I highly recommend the Mont Belvieu State Farm office and specifically asking for Brooklyn Johnson. Outstanding service, professionalism, and compassion all in one place. Thank you, Brooklyn, for making this such a positive experience! This was for my mom Betty Sanders.
Respuesta de Brian Burklow - State Farm Insurance Agent empresa4 Feb 2026
Thank you so much for sharing your wonderful experience with us. It's fantastic to hear how Brooklyn Johnson went above and beyond to assist you and your mother with securing renters insurance. We're delighted that the process was smooth and reassuring, and that Brooklyn's patience and knowledge made such a positive impact. Providing peace of mind and ensuring our clients feel properly covered is our top priority. Your recommendation means a lot to us, and we truly appreciate your kind words.
