Outstanding service and a smooth buying process. The team was knowledgeable and took the time to explain every detail clearly. There were no hidden charges, and the pricing was competitive. The car was clean, well-maintained, and ready to drive. I’m very happy with my purchase and overall experience.
Bryanna Lara in Internet Sales has got to be the most persistent, annoying person I've ever had the displeasure of dealing with. I requested a CarFax appraisal weeks ago and immediately got a response from this dealership. I informed Bryanna that I wasn't interested in trading my vehicle in, I only wanted the issued car fax appraisal for my own knowledge. She has insistently sent me the most idiotic emails, even after I've told her, "I'm not interested." Today email takes the cake for stupidity:
"I hope all is well your way! I do have to be honest, your pesky Expedition MAX keeps texting me about when you are going to bring him in for us to take a look at him. Every time I hear from him, he asks when is Steven going to see what he is worth. I have to explain to him that you are very busy and will come by when it is convenient for you, but he will not relent.
So, can you please help me settle his little engine down and let me know when he can some here to see what he is worth?"
Stop wasting my time.
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Charles McColginLocal Guide
2 Sep 2023
Their Internet Sales Department completely lied to me about their used car inventory. Not once, but twice! And, after driving 30 miles to meet with a sales advisor, the person I was scheduled to meet with wasn't even there. He didn't exist. Typical bait and switch and lie to your customer mentality.
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Ramon MolinaLocal Guide
18 Aug 2023
great place! it's too bad I work too much to get my oil changes there!
Needed some new tires in advance of a series of long trips. These guys had them in stock, quoted a good price, and installed the same day. Second time visiting as they have better service and more competitive prices than more local competition. Worth the 30 minute drive from Houston.
After getting cussed out hung up on and treated like garbage at Freddy Kia I came to community and I was treated so well. While my flat tires were changed we enjoyed beverages and snacks. My warranty was used with no trouble to me. I really feel valued by the team at community.