North Freeway Hyundai Service & Parts

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D Gri

24 Apr 2026

Purchased my first vehicle with the lovely Ms. Jamie Baker & she was so kind. Answered every question & took care of everything from the beginning to the end.

HW

Hubert Weeks

6 Feb 2026

North Freeway Hyundai my go to for parts and service for my 2003 Hyundai Tiburon GT6. What makes my experience so nice is being greeted when entering the dealership by the always smiling receptionist , Ms. Gloria Hirsch. I give a hello and I head to the parts counter. There I meet ,the knowledgeable and patient, Jerry Rucker. Jerry has never been shy to answer my many questions and directing me to get the correct parts for my vehicle. I truly appreciate the courtesy and assistance they offer. North Freeway Hyundai, keep up the great work!!

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Fernando Gomez

30 Oct 2025

I want to take a moment to recognize Antonio, the Parts Manager at North Hyundai, for being absolutely exceptional at what he does. Antonio is truly the heart of the parts department professional, knowledgeable, and always going above and beyond to make sure I get correct parts I need. Every time I’ve worked with him, he’s demonstrated outstanding product knowledge and an impressive ability to track down even the hardest-to-find parts quickly. He’s organized, efficient, and always maintains a friendly, can-do attitude no matter how busy things get.
What really sets Antonio apart is his commitment to customer service. He takes the time to explain things clearly, ensures orders are accurate, and follows up promptly.

A3

AI 3

30 Oct 2025

Upon visiting the dealership to address a few issues with my car, I was treated with respect, kindness, and genuine initiative to resolve my concerns. The parts department was very helpful and attentive throughout the process.

I would like to specifically mention Antonio, who was extremely helpful and demonstrated great professionalism. He consistently checked in on me and made sure everything was handled properly. His dedication and customer service truly stood out.

If you have any questions or concerns, I highly recommend reaching out to Antonio—he is more than equipped to take care of your needs.

Overall, the entire staff was great and made my experience at the dealership very positive.

EW

Elle Woods

29 Oct 2025

An exceptional dealership with a top-tier service department. Antonio was incredibly helpful and informative throughout the entire process—professional and transparent from start to finish. Service was completed right the first time, and the facility is always clean and well-organized. Great experience all around 10/10 recommend. 😎

MV

Maritza Villanueva

28 Oct 2025

I had such a great experience with the service and parts department at North Freeway Hyundai Service and Parts. Everyone I dealt with was friendly, professional, and really seemed to care about helping me out. The service team took the time to explain what was going on with my car and didn’t try to push unnecessary repairs.
It’s not always easy to find a dealership that treats you like family, but this one really does. I’ll definitely be coming back for all my future service and parts needs. Thank you North Freeway Hyundai for an awesome experience!

EG

Elvis Gomez Local Guide

28 Oct 2025

From the moment I walked into the dealership I was greeted with professionalism and genuine hospitality. The process was smooth and transparent Overall, it was stress-free and enjoyable experience that exceeded my expectations. I left feeling satisfied not only with my purchase but also with the level of service I received at the parts department by Antonio Highly recommended 5 stars *****

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Norma Cristino

28 Oct 2025

⭐️⭐️⭐️⭐️⭐️
I had a great experience at North Freeway Hyundai Service & Parts. The staff was professional, courteous, and efficient throughout the entire process. My vehicle was serviced promptly, and they kept me well-informed every step of the way. I truly appreciate the excellent customer service and attention to detail. Highly recommend their team for anyone needing quality Hyundai service.

JM

Josiah Michaelson Local Guide

5 Sep 2024

Tim Shipe is running a terrible operation. His team is not capable of solving issues with your car. DO NOT GO HERE!

I took my car here with an electrical issue, because my normal mechanic would need a spacial Hyundai Software to find the root of the issue.
I made an appointment. I DRIVE my car up into their bay and wait 10mins. A man approaches the car and asks me how things are with my car. Assuming this is someone finally come to help I explain everything to him. He goes on to sell me a new car. He was a salesman. I brush him off and 5 mins later I meet Meya for the first time. Explain all the issues and she quotes me something much much higher then previously stated on their website. It is one electrical issue causing all of the problems the car has, but I was going to be charged for all of the signs of the one electrical issue. So I asked them to only look into the shiftier issue. So none of the issues I saw were noted at ALL! When you go into solve a problem you want/need all the information you can possibly have on this issue. I told Meya the information from day one and it was cast aside.
I will state this here, that all my quoted times were terrible and should have never been said.
A week late they messaged with something that they made me feel was promising. I signed off for them to do this. I heard nothing from them at the quoted time. I waited three days to hear from them (MEYA) then I called and I got "oh let me check on that." That fixed nothing and I signed off on it so I get left with that as a charge towards me. This continues over and over, me asking how sure they were that is would be the fix them saying 90%. The second time they told me they brought in an Engineer that I was made to believe had a firm understanding of the design of my car. This next fix cost the most to sign off on so they really had to talk me into it. Whoever was looking at my car this whole time had no idea how to troubleshoot a electrical issue!
I went through this back and forth with them 4-5 times with them in a span of 4 months. During this process I was suggested to just buy one of the cars on their lot. WHY WOULD I BUY SOMETHING YOU DON'T KNOW HOW TO FIX?!?!? (I believe their whole "service" department is a scheme for them to make sure you buy a new car from them.)
My wife was 5 months pregnant at the time it started and 9 months when it ended.
I took work off early and went up there and waited an hour to receive a rental car.
I was denied a rental car.
So I had to take off work to get my wife to all of her appointments.

I was finally guaranteed we were at the final fix. So I signed off on the last one, setting my total to be thousands of dollars.
Not only did this fix nothing like the rest of their ideas this took them a whole month to get the part, put it in, not contact me at all, me/wife calling them everyday with no answers. Brandon finally gives me the number of his boss to try and resolve the fact it is 4 months later and I have no working car and a huge bill that I have signed off on. Tim NEVER answered his phone for a week! I have to this day never heard from Tim! The head of a department that utterly and completely FAILED from day 1! In my line of work would cut ties with a company that treats me this way and I would also let everyone else I know not to ever do business with this man again. Such disrespect and mishandling of a customer.

They did clear my bill. I was told my car was not able to be fixed. Basically calling it scrap for a junk yard. I was told to bring a tow truck(note I drove up in the car). I get dropped, Meya asked "where is the tow truck?" I tell her I drove here in it I will will just drive out of here. She then tells me the mechanic was never able to put it into drive for the 4 months it has been there! I DROVE up in the car! Not once did someone ask "how was that possible?" You will not resolve anything if you don't search for answers. Humble yourself and admit when you do not know something. Troubleshooting is your whole entire job! I have more
Read your own bulletin # 20-BE-007H

SL

Sylvia Leads Local Guide

27 Dec 2023

Easy to find location. I was a walk-in after trying another location that wouldn’t take-in my car. This location was happy to when I called before arriving.

I didn’t know until I arrived that walk-in hours for oil changes are different on Saturdays. The correction is on weekdays the hours are 7-2, but weekends are 7-10, and I just made it around 9am. In any rate, even though there were four to five cars ahead of me, I was out within a few hours, and that includes tire rotation! I REALLY appreciate it, because of a trip I needed to take that day.

It is my first service with the company, and they honored the service agreement not to charge even though I purchased the car from a different location. I am grateful.

On the flip side, I think it would be better if there is a clearly marked restroom sign in the common area; the music and customer conversations can be loud — I was told to sit in the large waiting area, but I prefer the quiet waiting room near the break area; the coffee-cocoa machine is broken on the service side, but there is plenty of water and soda. A customer shared with us of a machine on the other side of the building. The front end check-in for service takes a while; I was made to sign an agreement before getting an oil change; I was ordered to sign it, even though I told the young man I was reading the fine print; and felt rushed to not read it; the customer service understanding, handling, and communication needs some improvement. It was better near the end of the visit though, even though it should have started this way, young man eventually became respectful. The cashier was very sweet. The receipt doesn’t itemize everything performed, but Brandon, the manager, was happy to list the services and the conversation was actually enjoyable and friendly.

We don’t always get things right, but in the end they get 5-stars. I would come back again. Thank you for a great facility, automobile and fast service, Hyundai!