PLATINUM INN AND SUITES

LS

Lucy Siderman Local Guide

22 Nov 2023

Breakfast included??? 😆 🤣 😂 total misinformation!!! Unless you want to pour your coffee from old machine. .
Hotel staff is incompetent- they don't know what the word "blanket " is....
My bad didn't have blanket- just single cotton sheet. I went to the office and asked for a blanket- was told that hotel doesn't have blankets and I was given padded mattress cover to keep me warm.. . .
The only good thing I can say about my stay is that the cleaning crew work hard to keep room clean.

MN

Michelle Nicholson Local Guide

12 Nov 2021

Read ALL REVIEWS!! Pictures from owner shown are over 2 years old. We were arriving early evening to Houston and had friends that booked a room at this hotel. It looked nice enough when we all met up in the parking lot. I was able to see a little bit of the inside of the room at a glance that they were staying in and it looked clean and accommodating. As all of us were leaving the parking lot we decided to call and book a room. The man on the phone was so rude you can't get a word in edgewise. I asked about this $50 deposit and why it had to be cash and why I can't get a receipt for it if I'm going to book the room and was told that was the policy of their establishment it wasn't going to change for me nor any other customer that has brought it to his attention before me. Very shady this $50 deposit I think someone should look into it as I have worked in upscale hotels before on the coast of Texas I am almost positive that a $50 cash deposit that is non-refundable is more than suspicious I would not recommend we did not book The Room rude rude rude. I've stayed in many hotels in the last 16 months and even in the worst parts of that dirty south have never come across such rude Behavior especially for the front desk staff. First impressions are everything they can make and break your business people please read all reviews. I don't want to hear that you looked over the cameras or that you did this or that and did not find me as a guest you're right I would never ever have state I'm so glad I called him first.