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Catherine Gonzalez

2 Sep 2026

Comfortable bed and very clean room. Easy to find and the front desk was polite.

Respuesta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 6 Sep 2026

Dear Catherine Gonzalez, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. We are pleased to hear that you found your room to be comfortable and clean, and that our front desk staff provided you with a positive experience. We appreciate you choosing to stay with our brand, and we hope to have the opportunity to welcome you back to Red Roof again in the future. Sincerely, Jarick Red Roof Management RediResponse Specialist

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AS

Aparajit Sridharan Local Guide

20 Aug 2026

Horrendous experience.. where do I even begin? The musty smell or the obvious mold on the walls which they refuse to acknowledge? Had booked the stay for two nights but left after 9hrs. The fastest I have ever vacated a hotel. You can smell the obvious difference between the lobby and the wings with the rooms. Don’t be swayed by the photos you see on google or the nice smell or shiny floors in the lobby. Wait till u see the actual rooms, the musty smell will wrench your guts and the mold would probably make your lungs collapse. And let’s not forget the dated color of the whole place, looks like it was the scene of a crime show from the 70s. I had heard that Red Roofs are generally bad, had hoped that the “Plus” in their name would mean for something. Found it the hard way that it means you get more germs, bugs and mold. Don’t! I repeat! Don’t ever book this place unless you are absolutely desperate!

Respuesta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Sep 2026

Dear Aparajit Sridharan, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. We are saddened to hear that your recent stay did not meet your expectations. Your comment is greatly appreciated, as it allows us to address any issues and continually improve the guest experience. We hope you will consider giving Red Roof another opportunity to serve you at one of our many other locations. Sincerely, Allan Red Roof Management RediResponse Specialist

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JJ

Jessica Jazmine Estridge

1 Aug 2026

We called ahead of time to confirm whether a deposit was required and were told that we did not need one. Based on that information, we traveled a long way to the property with our one-year-old and used the last of our money to book the room.

When we arrived, we were suddenly told that a deposit was required, which we did not have. We explained that we had called beforehand and were given different information, but the front desk associate, Tony, was extremely rude, inconsiderate, and unhelpful.

I asked to speak with a manager, and Tony initially refused saying that the manager was could not be contacted and did not wan to be disturbed. When I continued asking, he eventually tried to contact the manager but then told me the manager would tell me the same thing. I explained that we had a small child and would have nowhere to go if we couldn't check in. Instead of showing any understanding, Tony raised his voice at me, told us to either pay the deposit or leave, and even threatened to call the police.

My husband also tried to speak with him, and Tony was rude and disrespectful toward him as well.

We never even got to use the room we paid for because of the unexpected deposit requirement. The way we were treated, especially while traveling with a small child, was completely unacceptable. I would not recommend this property based on our experience with the front desk staff.

Respuesta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Aug 2026

Dear Jessica Jazmine Estridge, We are saddened to hear about the difficulties you experienced during your recent stay at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. Thank you for taking the time to provide this detailed feedback. It is concerning to learn that the information provided to you during your pre-arrival call did not align with the hotel's policies at the time of check-in, as well as your interaction with the staff. We understand how frustrating this must have been, especially while traveling with your young child. Please be assured that we will share your feedback with the hotel management team so they can address this issue and ensure a more positive experience for future guests. We hope you will consider giving our brand another opportunity to serve you in one of our many other locations with a better experience in the future. Sincerely, Jade Red Roof Management RediResponse Specialist

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JE

Jeremy

31 Jul 2026

This place needs to be condemned. We checked in to a rank smelling room with human and dog fluids. I put a UV light on everything because the guy swore to us that they just cleaned the place. Here is a video using UV light to determine bodily fluids.

Respuesta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Sep 2026

Dear Jeremy, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. Hearing that your room did not meet basic hygiene standards is unacceptable, and I sincerely apologize for the possible bodily fluids and the unpleasant odor you encountered. We deeply regret the discomfort caused by this stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours, Devine Red Roof Management RediResponse Specialist

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KE

Kevin Local Guide

13 Jul 2026

Rooms are clean, just had a noisy neighbors which I complained to the staff about, which the staff was kind enough to call on my behalf to tell them to quiet down (quiet hours after 9pm). We had adjoining doors and there was a substantial gap under the door so you basically hear everything going on next door. Perhaps minor privacy concern but you can put a luggage to block that door gap. Had to put on some “white noise” in the morning because I was woken up by my neighbors at the morning also. No shuttle or free breakfast. But overall given the economical cost, this hotel is great otherwise. But seeing how I had to pay for a ride to the airport, perhaps I would’ve stayed elsewhere.

Respuesta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Aug 2026

Dear Kevin, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. I am sorry that your experience did not meet your expectations. We appreciate you highlighting the cleanliness of your room, as well as the responsiveness of our staff in addressing the noise concerns with your neighbors. We regret that the adjoining room setup and noise from neighboring guests disrupted your stay. While we aim to provide a comfortable and peaceful environment for all our guests, we understand that unexpected disturbances can sometimes occur. We're glad our team was able to intervene and help resolve the issue during your visit. The feedback you provided regarding the lack of shuttle service and complimentary breakfast is valuable. Thank you for sharing your experience with us. Please accept our sincerest apologies. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Juvier Red Roof Management RediResponse Specialist

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LP

L'Shawn Phillips Local Guide

9 Jul 2026

I typically stay in one or two locations, I've found this location and property to be a great opt for its location cleanness, rooms and pool.
More importantly, the staff really makes this property Incredibly inviting.

I've meet/staff at all different times and I can say it's not a one off. They make it great!

I highly recommend this property to anyone.

Respuesta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Aug 2026

Dear L'Shawn, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. We are thrilled to hear that you found our hotel to be a great option, with a convenient location, clean rooms, and an enjoyable pool experience. Most importantly, we are delighted that the staff made your stay incredibly inviting. It is our goal to provide exceptional service and hospitality to all of our guests, and we are glad that you had the opportunity to experience this across multiple interactions with our team members. Your high recommendation of our brand is greatly appreciated. We look forward to welcoming you back the next time your travels bring you to the area. It would be our pleasure to host you again at Red Roof. Thank you for being our guest. Sincerely, Diana Red Roof Management RediResponse Specialist

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PR

Phelps Ron

5 May 2026

I arrived the front desk guy was extremely dry and cold. I asked him how his day was and he just said okay no smile nothing. Gave me my room key I checked the room it smelled like mildew. Changed rooms the floors were scratched no soap in rooms. Towels were dirty in both rooms. Checked out of my room house keeper was cleaning the next room I spoke she never spoke. I had a hand full of my things along with my daughter. I didn't go back into room to check an make sure I grabbed everything. Which I didn't few hours later I come back to hotel explain what happened and they claimed to ask to house keeper and she said she didn't see anything. Now from my own things to one place if I don't have them in my bag last place was this hotel. Instead they didn't really care and all the cleaning lady said is she didn't see it but she was last person in the room so explain that!? Me then her.. if you can't pay your staff enough then they will definitely find other ways.. from the guest. Very very last time I would stay here! Do not recommend down stairs window are patio doors that are not completely closed from bugs and outside air.. Do not leave anything at this hotel

Respuesta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Jun 2026

Dear Phelps Ron, Thank you for sharing your comments about your recent stay at Red Roof Inn Kalamazoo West - Western Michigan U. We're deeply sorry to hear about the multitude of challenges you experienced during your recent stay. The unwelcoming interaction at the front desk, the initial room's condition with the air smell, scratched floors, lack of soap, and dirty towels are all unacceptable. I'm especially concerned about the missing items and the lack of a supportive response from our staff. We take comments like this seriously and I’ll share your feedback with staff in order to investigate your concern. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Vandzant Red Roof Management RediResponse Specialist

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PP

P P Local Guide

4 May 2026

Friendly customer service for check in. We had adjoining rooms no smoking rooms but 1 had terrible smoke smell. Sheets and pillow was dirty. No soap, no breakfast, barely any tea or coffee.

Respuesta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Jun 2026

Dear P P, Thank you for taking the time to share your feedback following your stay at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. We are proud to hear that you found the staff to be friendly. We are saddened to hear that your stay was inconvenienced by the smell you detailed and the absence of the soap you mentioned. Our sincerest apologies. I will share this feedback with the staff right away to have it looked into and addressed. We are disheartened to see your comments, however I fear you might have our location confused with another as our property doesn't offer breakfast. We aim to provide you with an exceptional experience at Red Roof. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Hannah Red Roof Management RediResponse Specialist

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R“

Richard “Richie” Chandler

20 Apr 2026

I feel like it is a good value. There were some slight problems like when I touched the dispenser in the bathroom. It fell off the wall, but that can be fixed. The rooms are very clean. The staff very helpful and the grounds are kept neat and tidy I am a former chief engineer for Hilton Hotel for the price I would give them A+.

Respuesta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 May 2026

Dear Richard, Thank you for taking the time to complete our guest review. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. We're delighted to hear you found our hotel a good value. We are pleased that you enjoyed the cleanliness of the rooms, the helpfulness of our staff, and the well-maintained grounds. We apologize for the inconvenience you experienced with the dispenser in the bathroom. Rest assured, we will address this issue promptly to prevent it from happening again. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Riawen Red Roof Management RediResponse Specialist

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UP

Upal Patel Local Guide

12 Apr 2026

When I enter front desk guy was not smilling at all. No happiness. Rooms are big enough and no carpet that was a benefit...No Lotion were provided. Bath tub tap was broken...bath tub was very very old.

Respuesta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 May 2026

Dear Upal Patel, Thank you for taking the time to share your feedback following your stay at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. We regret to learn that your stay fell short of your expectations due to the interaction you detailed and the state of the bath tub you mentioned. Our sincerest apologies. I will share this feedback with the staff right away to have it looked into and addressed. We aim to provide you with an exceptional experience at Red Roof. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Hannah Red Roof Management RediResponse Specialist

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Red Roof PLUS+ & Suites Houston - IAH Airport SW

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