Friendly customer service for check in. We had adjoining rooms no smoking rooms but 1 had terrible smoke smell. Sheets and pillow was dirty. No soap, no breakfast, barely any tea or coffee.
Respuesta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa4 Jun 2026
Dear P P,<br><br>Thank you for taking the time to share your feedback following your stay at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. We are proud to hear that you found the staff to be friendly. We are saddened to hear that your stay was inconvenienced by the smell you detailed and the absence of the soap you mentioned. Our sincerest apologies. I will share this feedback with the staff right away to have it looked into and addressed. We are disheartened to see your comments, however I fear you might have our location confused with another as our property doesn't offer breakfast.<br><br>We aim to provide you with an exceptional experience at Red Roof. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. <br><br>Sincerely, <br>Hannah <br>Red Roof Management <br>RediResponse Specialist
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Upal PatelLocal Guide
12 Apr 2026
When I enter front desk guy was not smilling at all. No happiness. Rooms are big enough and no carpet that was a benefit...No Lotion were provided. Bath tub tap was broken...bath tub was very very old.
Respuesta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa4 May 2026
Dear Upal Patel,<br><br>Thank you for taking the time to share your feedback following your stay at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. We regret to learn that your stay fell short of your expectations due to the interaction you detailed and the state of the bath tub you mentioned. Our sincerest apologies. I will share this feedback with the staff right away to have it looked into and addressed.<br><br>We aim to provide you with an exceptional experience at Red Roof. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.<br><br>Sincerely, <br>Hannah <br>Red Roof Management <br>RediResponse Specialist
