Honda Service Center - Team Gillman Honda North

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Richard Brito Local Guide

13 Sep 2024

Amazing service by Ethan G. He and the Honda Team there were very professional, quick and easy. They told me straight what needed to be done and what to expect. So, excellent service. Also, I had an unrelated issue with a tire (nail) the day after the service and Ethan took care of it in no time. 100% recommended!

SK

Snega Kalaparambath Local Guide

17 Aug 2024

WOW THIS IS THE BEST HONDA DEALERSHIP EVER! Samuel was SO HELPFUL and SO KIND! After a botched oil change from a different dealership and a warning that popped up during my drive, I had to make an emergency stop near this location. Had my car towed there and Samuel and the team took care of everything afterwards. Their videos and explanations of everything that happened to my car were so informative. They made me feel so much safer with entrusting my car in their hands. They also expedited the process within the day to make sure I was able to make it home quickly and safely. So beyond happy with the service here :) thank you Samuel! Highly recommend!

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Rod Alquisol

6 Jul 2024

We bought our Honda Odyssey in Gillman Honda North yesterday and I am very satisfied with the service especially with the help of Mr. Diego Gomez, who really knows how to handle people, he was very kind and approachable and was able to help us in choosing which car is best for us, and with the help of his manager Heather as well, everything went so smooth. Thank you so much! we really appreciate your help..

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Karen Tellez Local Guide

29 Mar 2024

This review is for Isaac with the finance department- He is unethical and will disregard your decision when trying to sell you warranties for your vehicle. He sold me a warranty without my consent, although I had expressed that I was not interested since my new 2024 CRV already came with the manufacture warranty I needed. He lied to me, and had me agree to the warranty by using different wording when explaining what I was signing for. I could tell he was lying, and after getting home I decided to print a copy of my contract to review, that’s when I noticed that the warranty was included without my consent (I am familiar with the Bureau of Consumer Protection). When I reached out to him, he gave me the runaround and told me that “it’s not like if we charged you thousands”, I expressed that he charged for something that I had declined, and although it was only a couple of hundred dollars it was something I never agreed to. He shamelessly told me to just disregard the warranty paperwork since it was applied as a credit from my previous purchase- I have never purchased anything at this location prior to my recent transaction. He never kept his story straight and treated me as if I was an idiot, did not own up to his lies and did not apologize after being called out for his fraudulent scam. Do NOT do business with this man, he will take advantage and will not own up to it. Now I have to wait 30 days for my reimbursement, and this only because I demanded to speak with a manager since Isaac did not even attempt to offer me a refund. A person like this ruins the reputation, and gives a bad image to this location. I wonder how many others have been taken advantage of at the hands of this man, because not everyone understands the finance process or reads their contracts. I hope to never have to deal with Isaac when it’s time to do any type of finance paperwork.

AC

Angela Chaney REALTOR® - (936)443-4077 Local Guide

15 Nov 2023

Called in to book an appointment 3 times. The 1st 2 times I could not get anyone on the phone. The system insisted I text to set up an appointment, but the text are not prompt, they are sparatic, so I just kept calling. 3rd time I called I got to speak to someone who booked the appointment. I arrived at my appointment time & was told my rep was on his lunch break, & I had to wait for him to come back, when I asked how long the lady said I don't know, just sit in there & wait. I was a bit frustrated at this point & went to go speak to someone at what looked like a checkout counter & he was watching something on his phone with his earbuds in & didn't lookup or acknowledge me standing right in front of him at his counter waiving at him, so I went further down to next parts counter & that guy was friendly & said anyone could help me. So I went & found someone else & they got me checked in. The next day when I called to check on my vehicle, I couldn't get a hold of anyone. So I text the system, my rep later admitted that there was confusion with my ticket & he wasn't aware of it until late in the day, & there was no way it would be done that day. Was having issues getting quotes on the services they were recommending. I did LOVE the video their mechanic sent showing the things he recommended! My husband ended up driving up there to finally speak with someone, which he said he had trouble finding anyone to help too. He was glad he went because 2 of the services they were recommending had just been completed on the last time we brought the vehicle in, and was in the service history, which they had not checked. The rep offered to wash & detail car for all the chaos. That was nice! And he apologized to me when I picked the vehicle up confessing that they were very understaffed right now. My hope is to have a better experience next time.

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Patrick Earl

2 Nov 2023

Customer service was excellent! Quinton (hope I spelled that correctly) was a pleasure to work with. He was engaging, friendly, and an absolute joy to work with. He even offered some great recommendations for us to find great Mexican restaurants as we are new to the area. He made my wife and I, who are new to the area, feel like we were talking to a friend. Thanks to him, Team Gillman has ensured that any future needs we have, we will definitely be coming back. Great car service and even better customer service! 5/5 or 10/10 whatever the rating scale is, he was perfect.

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Yasdnil Eugarps Local Guide

25 Jul 2023

They have issues if you bring anything other than a Honda vehicle here. I bought my Tacoma from this dealership used and every time I brought it in for service they made a comment about me bringing in a Toyota.
I had issues with the braking system. Got new brake pads and an alignment. Issue didn’t go away. I’m now at a different mechanic to get the actual issue fixed because they didn’t inspect the vehicle properly.
My first time getting service at this location they harassed me trying to buy my truck from me. They sent multiple people to give me offers. And didn’t listen to me.
Not sure if they give better service to Honda vehicles, but don’t expect them to treat your vehicle right when you bring it here.

MM

Melissa Mendez Local Guide

21 May 2023

All the staff was very kind, they explained everything very well and made all clear. You have different choices, so you can find something that fits your budget. Overall, a good customer service experience.

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Sergio Armijo Local Guide

26 Mar 2022

I am currently waiting for my car to be serviced for 1.5 hrs, I asked for the manager to my rep Keith and the front desk lady for the past 1.5hrs he never showed up. They keep saying they can’t find him.

I came Wednesday morning to check my tires and explained I got 3 warning of low tire pressure. I “resolved” 2 by calibrating the computer as I thought it could be due to weather. In about 15 min my car was ready and the rep said he checked my tires and everything was find they “checked” for nails. Well Friday night just 2 days later one of ny tires was found completely flat.

I am back at Honda for the second time in the week, waiting for close to 2hrs and the manager never showed up. I know everything can’t be always perfect, but it’s the principal of lying the first time I came and the fact that there is no one to face the client concern that would make me buy my car somewhere else. I have purchased 2 cars from this dealership in the last 3 years.

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Jorge Flores Local Guide

9 Jun 2021

Service was great took a little longer than expected but overall great customer service everyone walk pass me asked if I was being taking care of and offered me water. I originally called to replace my Daytime running light LED strip on my 16 accord sport wanted to see how much it would cost but when I called set up the appointment lucky for me it was still under warranty so that was a win for me that the service advisor was able to look that up for me. And Bryan took good care of me and kept updating me on the car and explained how much warranty I had left with miles and times frame so overall excellence service since the transition to the gillman team. Good job everyone