The staff at the dealership was great and tried their best but my problem was not fixed. My brand new outrageously expensive truck is having problems with not connecting to Android Auto, the seat won't go to the correct position regularly and Android auto dropping out often. Android auto is used for GPS/maps/directions, music and phone. All of these things are used every time the truck is used. I feel certain the technician did everything possible to find the issue and the other staff were great. I believe the problem is in the truck and there is no way to diagnose or fix it. I am so sorry I bought this truck just because of this problem. I traded in a 2021 truck of the same make and model where the electronics just stopped working and left me stuck in heavy traffic at a stop light. The truck did finally start up and I was able to drive it to the dealership where they were unable to find any problem. I believe there is a problem with the electronics on this truck line and should be looked at by people at a higher level than the local dealership.
Respuesta de Service Department at Texan GMC Buick empresa4 Jun 2026
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
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Alexandre BrousseLocal Guide
27 May 2026
Been coming here for years, primarily because it's a convenient location for me. In all honesty though, the service department as a whole is really in need of improvement. For starters, you can barely navigate your vehicle through the parking lot to get there because space is lacking and there are so many other vehicles in the way. It's overly cluttered. Accessing the office is also not ideal and the space is very cramped. All in all it's just not a well thought out design and is certainly lacking compared to other service centers I've been to.
Respuesta de Service Department at Texan GMC Buick empresa4 Jun 2026
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
