Needed to renew our vehicle insurance so started looking around and fielding the phone calls. Juan reached out and came across with a great offer for all of my needs under one roof. He had a vacation planned so he enlisted the help of Rock to ensure we had communication through out as we had a deadline to meet with my current auto policy needing to be renewed. Juan returned from vacation and followed up to make sure everything was taken care of and if there was anything else he could do. After dotting a few loose ends and crossing the T's, we felt confident to leave our current provide of 4 years to go with Juan, Rock and State Farm. Juan and Rock were a pleasure to deal with and will shoot a straight arrow.
Respuesta de Rock Nelson - State Farm Insurance Agent empresa4 May 2026
Thanks Josh for the review. Thrilled Juan was able to help you out on the home & auto. I hope in the future we can earn that 5th Star from you.
Been with them about 6 months as they were originally saving us money on our homeowners insurance. Since that time, I've had to stay on top of them for things that should be simple changes but take me contacting them multiple times to correct. It's very time consuming and frustrating to have to follow up multiple times. (I don't think they ever listen to their voicemails). As soon as we signed paperwork, we could no longer get any response from the email as several things including name and gender were incorrect. Then comes time for renewal and all the previous savings are gone. We asked for a new quote to save money then told them to process it and then they never did so we were charged incorrectly a higher amount. She also acted like she didn't remember any of the conversation and had to send her a recording of her own voicemail. My advice - if it saves you money for the first term- be very wary when it comes time for renewal as their follow through is abmissal.
Respuesta de Rock Nelson - State Farm Insurance Agent empresa4 May 2026
Thank you for the review Jaime and I appreciate the honesty. I would like to contact you to see how I can help. I’ll email you Jaime and see if we can put time on the calendar to resolve any issues. Again thank you and I look forward to speaking with you soon.
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JM
Jacob McAllister
9 Apr 2026
We can’t say enough good things about Abel! He went above and beyond to help my wife and me every step of the way. Thanks to him, the entire process was incredibly smooth and easy. Highly recommend using him as your insurance agent!
Abel did a fantastic job getting me the lowest rate I have ever had! I was reluctant at first, however, the entire process took very little time on my part which was awesome because I'm usually too busy to deal with changing insurance companies. So GREAT JOB!
Respuesta de Rock Nelson - State Farm Insurance Agent empresa4 May 2026
Glad you were able to carve out time for the switch. Thank you for the 5 Star review for Abel and welcome to Rock Nelson State Farm.
We’ve been using Abel Bunn as our insurance agent, and he’s truly amazing! He’s very thorough when explaining our policy, always quick to respond, and genuinely helpful with any questions we have. The whole team is fantastic. Thank you for everything, Abel!
Respuesta de Rock Nelson - State Farm Insurance Agent empresa4 May 2026
Thank you Haley for the 5 Star Review after your Abel experience. Welcome to Rock Nelson State Farm.
Had an excellent experience working with Abel He was extremely professional, knowledgeable, and patient throughout the process. He took the time to understand my needs and made sure I got the insurance coverage that fit perfectly. His professionalism and attention to detail were outstanding, and he made what could have been a stressful experience smooth and simple. I truly appreciate his help and highly recommend him to anyone looking for reliable insurance service!
Diane
Respuesta de Rock Nelson - State Farm Insurance Agent empresa4 May 2026
Awesome news Diane. Glad you had a great experience with Abel. He does a great job for our clients with his explanations.
Walter provided excellent service and really helped me save money. He took the time to clearly explain all my options, making sure I fully understood everything before making decisions. His communication was outstanding — responsive, professional, and easy to work with. I truly appreciate the effort he put into helping me find the best coverage at a great value. Highly recommend working with Walter if you want someone knowledgeable and dependable!
Respuesta de Rock Nelson - State Farm Insurance Agent empresa4 May 2026
Outstanding Ola. Glad Walter gave you a great experience. Welcome to Rock Nelson State Farm and I am looking forward to speaking with you soon.
Abel was professional and supremely helpful. He patiently answered my 1 million questions and adjusted and compared policies and changes a dozen times. My insurance is substantially better and I am way ahead of where I was. Nobody could touch the price vs coverage. Thank you guys.
Respuesta de Rock Nelson - State Farm Insurance Agent empresa4 Mar 2026
Thank you Landon for the 5 star review for Abel. Welcome to Rock Nelson State Farm and I look forward to getting acquainted with you.
Abel is awesome! He’s been super helpful and really knows his stuff. Every time I had a question—big or small—he explained everything clearly and made the whole insurance process way less stressful. He’s easy to reach, quick to respond, and genuinely cares about making sure you’re taken care of. If you need an insurance agent who’s friendly, reliable, and actually enjoyable to work with, Abel’s your guy. Highly recommend! 🙌
I had an excellent experience working with Juan Jose Martinez Zabarain at Rock Nelson. He helped me with my car and home insurance, and the entire process was simple, fast, and very professional. Juan Jose took the time to explain everything clearly, found me the best coverage at great prices, and made sure I felt supported every step of the way. Highly recommended him for anyone looking for reliable and efficient service. He manages both languages, Spanish and English, which helps for the Latin community.
Respuesta de Rock Nelson - State Farm Insurance Agent empresa4 Nov 2025
Thank you Carlos and glad Juan was able to help you out. Welcome to Rock Nelson State Farm!