friendly staff 1111caring staff 489anesthesiologist 105comfortable atmosphere 90mammogram 63knee surgery 55clean facility 54surgery center 41physical therapy 21bone density test 19
I’m pleased say that I had a wonderful experience with my healthcare professionals.
First and foremost, Autumn listened attentively to all my comments and concerns. She then guided me through the entire process of my bone density scan, providing clear and concise instructions.
Next, I had my annual mammogram with Susan. She was highly knowledgeable and handled everything with professionalism. As this is a rather awkward test, it’s crucial to have a seasoned and experienced technician, and Susan certainly fits the bill.
The only time I felt uncomfortable was when I checked in at the front desk (30 minutes early). In my opinion, she came across very robotic. Shortly after, I had another doctor’s appointment and was trying to inform her so that we could all work together to ensure I wasn’t late for my next appointment. However, she told me that patients were called back according to the time of their appointment, not because they arrived early. She didn’t seem to care that I had other obligations.
Unfortunately, this has become increasingly common in the medical industry. Patients shouldn’t feel uncomfortable or like they’re bothering anyone while seeking medical advice and paying for it. I hesitated to say anything immediately due to the time constraints, not wanting my appointment to be delayed for any reason.
It would be wonderful if we could all show common courtesy to one another in our daily lives. This is something I strive for and hope others will follow suit.
Respuesta de Tops Surgical Specialty Hospital empresa4 Sep 2026
Hi, Missy. We are thrilled to learn that you had a positive experience with us!
The day before my procedure, I received two calls from TOPS, neither caller leaving a voicemail. Thinking they were calling to let me know the time of my procedure, I called back. I was thrown into the call prompt system from hell. No matter what prompt you chose, it would throw you back into the main system. After a while, I was pushing arbitrary numbers in an attempt to reach a department or a person. Never happened!! Not being able to reach someone regarding those missed calls was very stressful.
In contrast, the day of my procedure was exceptional. The staff, the nurses, the doctors, everything was excellent. I felt very at ease, and confident that I was being well taken care of.
So I’m happy I had my procedure there, but would caution anyone about the lack of communication from the office staff.
Respuesta de Tops Surgical Specialty Hospital empresa4 Jul 2026
Hi, Mary. Your feedback is highly appreciated. Thank you for the review!