Joydip Mukherji Local Guide
13 Mar 2026
I have been buying and driving Lexus cars and SUVs since 2008 across 3 states, and this is the most disappointing service center by far. I bought my NX350H from them and was offered 5 free services. But starting from the time I took ownership of the vehicle in late 2024, I have been facing only problems.
# After getting the car, drove the next day from Houston to Dallas, and every time the speed went up beyond 50 to 60 mph there was significant wind noise. Called up and was brusquely told by my sales person that this is the famed seat position affecting door sealing problem. Have faced that before but this was much more than that. It was only after I opened the trunk and lifted the base that I found that window and weather sealings of the front window line there. Apparently these had been opened while carrying out glass tinting but not put back.
# Have purchased the tire warranty. Got a flat and drove for a tire repair and was told that they would replace the tire which they did. 15 minutes after I drove out of the shop, there was again a tire pressure warning light. Drove back to the shop. Looks like there was now a nail in the other tire which now needed to be replaced, at no cost to me of course.
# took my car in for the 20,000 mile servicing. Drove out with it after servicing and on reaching home. Open the trunk to take out stuff. Trunk close button was not working anymore. Called up and was told that this is a common problem and I should bring it back.
Uncannily, whenever I take in the new car for service repairs under warranty, something keeps on going wrong after I take it back. Really worried about what is next.
Joydip, I’m truly sorry to hear about the repeated issues you've experienced with your vehicle and our service department. Providing a seamless and hassle-free service is what we aim for, and it's clear we've missed the mark here. I'd like to address these concerns in detail and work towards a resolution. Please feel free to reach out to me directly at any time. Thank you, Jacob Hershman - Service Manager - [email protected]