The District at Hogg Palace, A Wyndham Hotel

EM

Elise M Bass Local Guide

3 Oct 2024

We checked in late last evening, (10/2) the young lady at the desk was very kind and she saw my husband is a diamond member with Wyndham and told us a late checkout was absolutely ok. Well this morning the young lady at the front desk was being rude and short when my husband spoke to her. Refused to contact the manager for us and wanted to argue. That type of service can damage a property! I’ve worked in customer service and hospitality for over 20yrs! From hotels to industrial supply, you are the one who sets the tone for your customers experience and opinion of your location!

We overlooked the issues in the room last night because the service had so far been friendly.

Our rooms ac was broken off the wall and has a weird air freshener strip in it. Cools by the bed only, the sitting room stays warm, no airflow or fan at all! Maybe put in a ceiling fan! The light in that hall between the sitting room and the bed has 2 different colored lights and flashes so unless you want to have a seizure, don’t use that light! The coffee maker lol has no tray to brew the coffee packs they give you, which if it’s the same coffee they serve downstairs then it’s low quality and bitter anyway.
Bed is lumpy and the mix of rock hard and smooshed pillows made for a rough nights sleep. And I’m not sure what bit me but I woke up with a few bits on my right side and thigh. 🤷‍♀️
Definitely wasn’t worth the 110$ for the night. Definitely won’t be back here,
And we’ve already made calls
The Wyndham corporate and thee
Rewards center. Customer service can make or break a place!
Train the staff better! And when someone asks to speak to a manager you make that happen! There’s always a way to reach management.

Not sure why I can’t upload all the photos of the room! 🤔

IM

Irene Medina Local Guide

25 Sep 2024

We went to many hotels in the vicinity and KATIE treated us the best. She was extremely polite and courteous and honored the online price even though we didn't book online. We will definitely come back to this hotel. The room was amazing.

DP

Darlene Peaks

18 Sep 2024

The room was clean enough. The elevator had a smell. The overhead entry light was burned out, the internet was not working, the remote only channeled up…buttons did not work. Commode was very low. Stay was for early morning hospital appt @5:30 am. It was convenient to the hospital.

SB

shanteil brown Local Guide

9 Sep 2024

My experience there was fabulous!! The services there were very nice, and they take care of things for your needs. Housekeeping workers are nice and respectful! They does work very hard there. There's a lady that work in the front office her name is Ms. Ana and she is a very nice lady very respectful to others and have patience with customers also. They give room services everyday just about and the beds and pillows are so comfy. I really did enjoyed my stay there. I will choose this place at anytime. Thanks for welcoming me and my family there!

RC

robin carter Local Guide

4 Aug 2024

Ac out due to Beryl for the 2nd time breaking in 2wks, Both my pets had to be taken to the vet sedated iv fluids medicated. Also had to get my Family out of the heat after 4 days of no ac on the 2nd round of everything breaking house was over 100. I needed a place close to home and 1st floor that could take pets. Desk attendants both extremely kind this does not reflect on them. stayed in room 120 and once I got family pets settled, I went to go grab a few things, and something for us to eat. check in around 5ish I think. I didn't notice the first BUG my Daughter did! Then more and more they were all over the tv area at first then the floor walls around 10pm they got on my water bottle. my shoes my portable litter box which was clean and unused. Crawled into my pets' water bowl and food bowl i had to leave everything and threw away everything even my purse. As soon as the ac read 80 at our home we left as fast as we could. around 1am. Mind you I had taken out the garbage right after we had eaten and did not have trash in the room, they just kept coming out little ones then bigger ones and then started coming from the table in the middle of bed area. We stayed at this hotel several years ago maybe 9 it was clean and nice even had a huge group of family stay in this hotel once. We just assumed it was sketching looking because of construction. I even told the front desk, that I had to leave my things and that it was so absolutely INFESTED. I have reached out to Wyndham corporate office with absolutely no resolution. I would NEVER recommend this company to anyone, and this is not something, that just started happening this was an infestation that they knowingly know about.

VH

Veronica Huerta

7 Jul 2024

If zero stars could be given I would. The overall stay was horrible. Room was dirt, the bath tube water did not drain, and the bed sheets had holes. There was a weird smell in the lobby and room. We checked out after 1 night and find another place to stay. Hotel definitely needs remodeling. Would NOT recommend.

DC

D Carden Local Guide

17 Jun 2024

Stayed here on business father's day weekend and some how I got double charged for the two night stay and double charged for the room deposit. Yes the deposit was post to be refundable. But wasn't so I ended up paying 725 for a room that only cost $75 a night. With no answer from customer service or front desk. We will take are business else where. With over 80 drivers and weekly stays we spend 22k a year only hotel stays at la Quitas hotel.

GP

Greg Parkes Local Guide

15 Jul 2023

Absolutely one of the worst hotels I have stayed.

We reserved two nights, one before a cruise and another the night after the same cruise.

We reserved a king suite for both nights. The first night the room was poorly maintained. Examples of this include linens for the pull out couch were not in the room and there we no pillows for the bed. Additional problems included the cleanliness of the room and housekeeping left tissue container in the bathroom was empty.

After the cruise, we received a phone call telling us that the reservation was going to be cancelled because the air conditioner was broken. I asked where they were trying to move us to, and they said they were not going to help.

I asked to talk to a manager; no on was on duty. For a second visit I asked for a manager to call me back.

Here it is, two weeks later, and no one has called. Very troubled by the fact the management at the property appears to not care about problems over the weekend.

If I could give less than one star I would;

CD

Charles Dalton Local Guide

4 Jun 2023

So over all, go somewhere else! You can tell the place has been around the block. AC leaking on the floor, fridge not working, hot tub luke warm. Musky smell in the room. By far not the worse that I have stayed in, but probably won't get my return business mainly due to being able to get better deals with better quality. Just not impressed! Originally I was happy with the service but that crashed and burned when we were checking out. Customer service is just horrible. Better choices for better prices!!!

KW

Kathleen Witt Local Guide

24 Jun 2019

Even though the hotel is older and appears to need some updating of the lobby and hallways at a minimum the room I stayed in was clean, had freezing cold ac, plenty of hot water, and a comfortable bed. It was a kind g suite so the bathroom divided the room in to distinct spaces. The living area had a sleeper sofa that accommodated my large 16 yo son just fine. The fridge and microwave worked well too. Wish there was at least a hot meat with breakfast. The only hot items was eggs, sausage gravy, oatmeal, and waffle maker. I would stay here again if in the area. It was a convenient location, good pricing, and pet friendly. I took my 5 month old puppy. They just needed to cut the grassy areas more often cause it was too overgrown during our stay.