Ryan Atchison: Allstate Insurance

JB

Jorge Betancourt

9 May 2026

This place is literally trash they would not answer phone calls,emails,voicemails and would lie to you (Iris Sotelo and Debra Ross) to keep your business I still have my policies here but will ask to transfer or take my business somewhere else!

JM

Jeremy Mixon Local Guide

7 Apr 2026

They terminated my policy, sent me a refund, and continued to charge me.

Their bookkeeping is horrible. I can't imagine how frustrating filing a claim would be.

MK

Michael Key

29 Jan 2026

It's time to look for a new insurance as allstate policies keep going up. They don't value their customers at all.

CA

C Are Local Guide

5 Dec 2025

Their suite is NOT 410. I am here now pissed because they are not in this building at 13700 Veterans Memorial. They NEVER ANSWER their phone ! I see numerous others who have complained that this agent NEVER answers their phone.

SC

shanae coleman Local Guide

3 Dec 2025

Horrible customer service. I had a policy with this location and spoke with John, who confirmed the vehicle I wanted removed and that my policy was all set. The next day, my policy was suddenly cancelled with no explanation. Every time I called, I was told a manager would call me back—yet no one ever did. I’ve sent multiple emails and made several calls with still no response. Completely unacceptable customer service.

BB

Beverly Balowsky

2 Oct 2025

I had been a customer at this specific insurance company for more than 10 years by purchasing : 1. Car insurance for 2 cars with full coverage; 2. Homeowners Insurance and 3, flood insurance.

First, my car insurance went from roughly $175/month to $325 per month. I asked imy Allstate agent if Allstate would please REDUCE my CAR insurance because I retired in 2023 and am now on a fixed income. Allstate said their $325 per month rate was the BEST it could do even though my driving record is spotless. That “NO!” popped out of my agent’s mouth quicker than a bunny.

LOYALTY means NOTHING to this Allstate company.

I shopped around on the internet for only a FEW minutes and discovered that State Farm was willing to provide full coverage for both of my cars for $135 per month, so I cancelled my automobile insurance with Allstate and immediately enrolled with State Farm.

Then, on September 15, 2025, I paid off my mortgage and decided to cancel my insurance because 1. The monthly premium for my homeowners insurance thru a company called American Modern was charging me a monthly premium that was costing me almost $100 per month HIGHER than my mortgage, and I was emphatically told that IF I had any claim that American Modern would NOT honor my claim. But at that time, I was in a pickle to take that coverage because Allstate said either American Modern or Texas Fair Plan were my only options for homeowners insurance. I worked for a local law firm that represents Texas Fair Plan, which, identical to American Modern, does NOT honor its customers’ claims, and it gets sued all the time because it does not honor or pay its customers’ claims. So why should I maintain and continue to pay an insurance company like that??? So when I asked my agent to please cancel that policy, it was done QUICKLY.

Now, one thing I want to interject here was that I asked my agent FIRST THING if she needed my payoff letter from Bank of America OR MY RECORDED LIEN RELEASE and was told “no.”

In addition to cancelling my homeowners insurance, I decided to cancel my flood insurance, and was told both my homeowner insurance and my flood insurance had been cancelled. Then, about a week and a half later, I received a letter FROM ALLSTATE ON ITS ALLSTATE LETTERHEAD that said that the insurance AGENT and I “did not sign and date the appropriate and REQUIRED closing form.” So I drove over to Atchison Insurance at Highway 3 close to El Dorado and took that letter, along with my payoff letter and my recorded release of lien. My flood insurance was due to provide a refund, but the agent I spoke with tried to baffle me with bull by telling me that I “can’t cancel this flood insurance policy in the middle of the policy period.” This fool thought I would just accept what he said as the gospel, but I knew better. It took almost an HOUR of arguing with him, and FINALLY! He pulled up the closing form, he signed and dated it, then he handed the form to me to sign and dated. Then he told me he “would follow up with FEMA tomorrow (Thursday, October 2, 2025). The problem with that was our government shutdown that began today, October 1, 2025, would mean be too LATE!! Because nobody will be there to process my cancellation.

It was close to 5:00 by this time and the agent really wanted to leave, but I said I wasn’t MOVING until he could confirm my refund due. Now I am not expecting to get this refund anytime soon, if ever, under the circumstances. However, I left this Allstate company after 10 years and then it seemed like it was trying to steal $291. Hopefully that was not the case, BUT it took over an hour to get something done that should have been done in a much smoother and orderly fashion. This agent shamelessly admitted that Atchison Insurance Company “didn’t know how to do this because it didn’t do it very often.”

Be careful with this company.

SG

Sean Gambini

17 Jun 2025

The office staff are rude, unprofessional, and refuse to communicate effectively. I asked to speak to the broker directly and after the run around with Ernie I finally hung up. This office issued a policy then had me send photos of my home to have it approved. Allstate sent a notice of cancellation due to Crepe Myrtles, alleged shingle granular loss which my roofer said was BS, and alleged lifting shingles which my roofer also said was BS. When I tried to get the office staff to help Alismar was out of the office due to death in family which is understandable, but what’s not understandable is having no one cover for her. Jaime finally took over after a week of no response from Alismar and then after another week Jaime never responded either. Now I have to find another insurance policy in 2 days. Once I submitted a letter from my roofer saying the roof was in good condition for an 8 year old roof. Never heard back from Jaime until I finally reached out again. I got some guy named Ernie that just spoke in circles and provided no real answers. While on the phone with him Jaime finally calls to tell me they just decided not to reinstate the policy which is a lie bc what Ernie did say was that she knew about this a week ago. Do not waste your time with this company. SCAMMERS!!

ID

Ian Dolan Local Guide

14 Jun 2025

Sending mail with the intention to trick people into opening it is wild. I literally have gotten 8 different All State mail spam in the last week. You should coordinate territories or something. Putting mail with a fake handwritten Send To, with no return address in the outside should be illegal. Learn how to do marketing.

WT

William Taber

16 Aug 2024

FYI Stay away from Laura Fouts Allstate Insurance in Dickinson, Texas. I’ve had my homeowners policy with them for 2 years. Last year paid the policy in full, 1 payment for the entire year then mysteriously after paying in full they deducted another $300 from my bank account. Now this year paid again in full, 1 payment for the entire year on the policy. After paying in full for the year I took them off auto pay and they send me a bill for $77 saying my policy for the year is not paid in full because I took them off auto pay after paying my policy in full. Allstate and their agent Laura Fouts are nothing but money grabbers and not concerned in the least for their policy holders. I’ll be dumping them after policy expiration.

MM

Michael Martinez Local Guide

6 Aug 2024

Just getting around to saying something about my experience here. My parents filled their insurance needs by working with these guys' father, so they recommended I take out a policy with this agency. I found one of the brothers to be extremely dismissive and condescending anytime I called to ask questions about my life insurance policy, and eventually I had enough of the disrespect and cancelled my policy. I also swapped to State Farm for my auto insurance needs and cut my rate in half. My suggestion is to shop around for the best deal and don't look back.