Ryan Atchison: Allstate Insurance

JW

Jonathan Ward

23 May 2022

Derek’s team illustrates that consumers don’t need an agent. Allstate raised my auto rates, no claims, no change in coverage. When I asked my agent for competitive pricing or changes to coverage, I was ghosted. I filed a claim on my home coverage last year, which was denied. I was informed I need to go through my agent Derek, however when I tried to call and email I was also ghosted. I tried an online quote for insurance and had 100 agents txt, call, and email desperately to earn my business. Ultimately I downloaded Geico app and did it all myself for Affordable & Adequate Coverage. I’m getting another spam call to sell me coverage right now so I gotta go…

DK

David Klaus

19 Apr 2022

Horrible service. I have left numerous voice mails and e-mails. One morning I left a message, finally got a call back 6 hours later. I have been an Allstate customer for well over 10 years. Allstate has taken care of me in the past. Sadly this agency, not Allstate, is the reason I'm leaving. I cannot stress the horrible service this agency provides. I have left many e-mails to Derrek himself, not one response. They take your money, but that's it. Zero stars.

SA

Saeid Arianpour

7 Mar 2022

I am currently have business with Allstate for so many years since 2003 my cars and Home insurance . I switched only 2017 for only experience to be sure , how they are servicing clients but I never had satisfied with competitor company that I switched .
As my past experiences I would recommend Allstate to everyone and I am happy to select Allstate gain.

MA

mario aguilar Local Guide

13 Feb 2022

I have been a loyal member of All-State for years and i appreciate the quick response that I get from Ryan/Marian every time I emailed or called them.
Thanks.

TR

Tracy

27 Jan 2022

This particular agency is HORRIBLE I filed a formal complaint against them. The office staff is VERY unpleasant not professional at all they Iris and Gabby lied to me frim November 17 2021 until January 17 2022 I HAD to constantly remind them of what they said and the often times denied it but it's a good thing when I generally conduct business with them I get email correspondence at my request to prove they are wrong the details of my experience with them is way to lengthy to tell but please beware and one thing I will share as I asked over and over again was to speak with the Agent Derrek Anduiza and was told he doesn't deal with customers per Iris and honesty I know better than that he had to build his business by having interactions with customers and I was also told that no one else could help me other than Iris she was in charge so I got what I got nothing from her lost my car insurance after almost 10 years well now that I've filed a formal complaint against them with corporate I will be filing a complaint with the BBB BEWARE zero stars

CK

connie King Local Guide

23 Jan 2022

Well I've been with you guys a couple of years now and I really haven't had any problems except for the little hiccup with the roadside service that I never received my money back for and also I really like the renters insurance that I received from you guys but AAA is off of me a better deal on my insurance same look better at 66 a month so if you can beat that let me know.

LC

Leonard Cook

9 Dec 2021

Poor responsive

RS

rita salinas

19 Nov 2021

I highly recommend this company because when I needed help unlocking my car door after locking my keys inside, they arrived in under an hour. I also appreciate the price and, especially, the rewards for being a good driver.

Thank you so much, ALL STATE.

Sincerely, Rita Salinas.

Traduit par Google depuis ES.

VP

Vincent Pool Local Guide

8 Nov 2021

An agent at this agency named Jenny is totally unscrupulous and unethical. She lied to me and falsified information on my account. After I contacted the corporate office, neither her or this agency has responded to requests for an explanation. I was allowed to change agencies, yet nothing has actually been rectified as of yet. This agent and agency cost me an unnecessary loss of both time and money.

MR

Myrtle Rogers Local Guide

29 Oct 2021

Changing a Negative into a Positive:
I was concerned when I didn’t receive a call from the owner, especially since I have been with this agency for more than 26 years. Found out earlier, that he was calling my son phone😂 When the owner returned phone call I was pleased to know that he does check his emails 👌🏾 He was apologetic for the incident and I wasn’t expecting no one to lose their job, but only to understand to respect and have patience with all customers.

This was the situation:
The representative that was saying I was speaking over her, but if she reading quotes straight from the app, yes I’m going to interrupt because you not listening to what I’ve told you about what I see on the app that you was not reading or didn’t see. When wearing authority all wrong, where you feel you don’t have to answer to no one, this rubs me the wrong way.

This was the outcome:
I’m asking for explanation and you’re frustrated. Maybe she was having a bad day, but luckily there is always one representative that has that patient and respectful to all her customers, in the case is a young lady name Iris saved the day.
Thank you Iris for being one of those people that behind a Agency that is growing. Iris words can not express how much you made me feel that day after a going wrong situation. Dereck, again thank you for being a good listener and making me feel that my business with your agency is important.