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Words cannot express how much I appreciate Jeff, his office staff and Allstate! During a recent trip to Italy our car was broken into and we were robbed. I remember standing on the side of the road, in the beautiful town of Assisi absolutely heartbroken and terrified. I didn't have the presence of mind to call police (fortunately some people passing by did). But I did know who would help me - so I called Jeff! Not only did he answer but he assured me that although the insurance through the rental car agency might not help me, my homeowners policy had me completely covered. He was calm, reassuring and took charge of the entire claim. We were completely covered for our losses. My family and I were traumatized by the incident but l look back on the experience and know that I was definitely in Good Hands! Thank you Jeff and thank you Allstate. People may go somewhere else and save a couple $ here or there but trust me- - when you need them they are there!
I have been a customer over several years and appreciate the attention, responsiveness and reliability. My needs have changed over time and I always feel Lilla and her team are on top of what's required. From time to time I shop around so I know I'm getting a good value. They take the time to explain the nuances of various products and comparisons.
