Bought my vehicle here to have my spark plugs and wires changed. They did that. I have no problem with there. Once the initial repair was complete I was called and told that I had a misfire on cylinder 2. I was told that it was the ignition coil. I told them no problem, repair it. I asked if they took the coil off cylinder 2 and put it on another to text to see if it was in fact it was the coil. I was told yes they did that. I asked again just to make sure. She told me yes they changed it to another cylinder and the misfire was not on the other cylinder. The next day I get a call stating that they did not replace the coil pack and that the issue was something else. I asked “but didn’t you talk me yesterday that they test the coil on another cylinder to see if that was the issue?” She simply stated that she misspoke. The truth is she didn’t misspeak. She lied. They didn’t test the coil on another cylinder. After this I told them I wanted to pick up my vehicle. I can’t trust anything else they say about a repair because I’m not sure they would be honest.
Réponse de Allen's Auto Care entreprise27 Sep 2026
I would like to begin by personally thanking you for taking the time to leave your feedback. I apologize that your experience was not exceptional as we strive to provide all of our customers with honesty, respect, and transparency.
