Cypress Creek Emergency Room, PLLC

JL

Jada Lucas

23 Jan 2020

If you don't have insurance, don't go here. You can be bleeding all over the floor, and I promise they wont assist you

NG

Nancy Granados

29 Oct 2019

Love this place! Literally came in and out without pain!!!!

TM

Travels Master Minds

17 Apr 2019

This place is horrible. i work at a freestanding ER and this makes me appreciate where i work and how well we treat our patients. I brought a someone here last night and it was the worst ER visit EVER!!!! first off I went in and told them that i need a wheel chair and the first thing the chick asked me about was insurance. Did the person have their ins. Forget the part that i needed a wheel chair and someone was in the car needing to get out. we get to the room and the nurse was acting like it was his first time working. NO ONE EXPLAINED the process I had to get up and go ask what was the hold u. WE went in at 830 and left at midnight for a sprain ankle. It took 2 hours for x ray and another hour for the results and another hour for the Dr. to come in. DR. did not come in and do a medical screen (assessment) it was done after the x ray. Where I work We put PATIENTS FIRST. TO ANYBODY WHO GOES TO THE ER AND THE FIRST THING THEY ASK YOU ABOUT IS INSURANCE AND MONEY BEFORE THE DOCTOR DOES AN MEDICAL ASSESSMENT TELL THEM THAT IT IS AN EMTALA VIOLATION!!!!!!!!! THIS PLACE TOOK ALMOST FOUR HOURS FOR SOMETHING SIMPLE!!!!!!!!!!!!!!!!!!!!!!

MA

Mariposa Local Guide

3 Jan 2019

If you have Medicaid, DO NOT bother coming here. With the advice of a RN, I took my 1 year old in to be evaluated due to difficulty breathing and high fever. The Asian receptionist took a look at his insurance card and rudely turned us away stating they don’t accept any Medicaid in state or out of state. So much for being an emergency room.

RM

Ryan Mosier Local Guide

14 Nov 2018

Dr Bui is my man! Great doctor who takes a personal interst in my well being.

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jenelle nymann

9 Nov 2018

This place was amazing! I was in and out very quickly, and although I did not catch his name, the Dr. on hand was knowledgeable and caring. I appreciate them so much!

NC

Nikki Cole

10 Jul 2018

I have been debating on writing this review on this place, but finally decided to do so because people need to know how this place is run and might choose to go receive their care elsewhere.

On June 1, 2018 shortly after 1:30am.

I came to Cypress Creek ER, because I thought I was having a heart attack. When I came into the facility, you could see that I was clearly under distress. I could barely talk, had shortness of breath and I thought I was going to faint. I went to the registration counter and told them I was having a heart attack, pain in my chest and i was in tears. The ED Registration clerk asked me for my insurance card, which I threw my purse on the table and stated “I can’t breathe”. Both registration clerk and the RN behind the counter told me to have a seat and to find my insurance card. I mustered up the little bit of strength I had and told her that if I step back I am going to faint. Neither the RN nor the registration clerk budged. If it wasn’t for the Black EMT who was there with them, who urged them to get a wheelchair.

Finally I was taken in the back and treated. The doctors that was on duty was excellent and got right on it. The symptoms that were presented seemed to fit the script of a heart attack. After running test, receiving an EKG and IV fluids; it was determined that I wasn’t having a heart attack and that my symptoms were something worse. Doctor ordered an CT scan and it was determined that I had pneumonia in both lungs; and that I could have died if I wasn’t treated. Thank goodness for the doctor on duty that night and that EMT who was behind the desk to save my life. If those people were not there, I would have died due to the negligence of the RN and the registration clerk. After talking with the day time staff and doctor who took good care of me, they all learned that I am a healthcare professional and shared with them my expertise in healthcare compliance, regulations, etc.

My healthcare advice to Cypress Creek ER is as follow:
Those two staff members (RN and ED registration clerk) need to be reprimanded, because they do not understand that patient care comes first over insurance card and verification. If I would have coded (died), my family would have a clear case of medical negligence on this ER. Not only that, this is clearly a JCO (Joint Comission) violation, due to patient safety was jeopardized by staff’s failed attempt to do their job.

I will give kudos to the ED doctor on duty that night, along with the EMT that night for saving my life on this day. Also, all of the day time and swing shift staff who provided superior customer service and excellent care.

Cypress Creek ER needs an overall from top to bottom.

AJ

A J Local Guide

8 Jun 2018

If you do not have insurance don't bother. They will not even talk to you and turn you away.

VE

vertinginousness Local Guide

18 May 2018

They charged me 65000 dollars for a kidney stone pain. Cat scan, bed for one night, and some morphine. They are a scam. Even with my insurance covering some of it, I still owe over $3000. This place is a scam. If you see a positive review here it is likely one of the staff. Do not under any circumstances use this place.