Hilton Garden Inn Houston/Bush Intercontinental Airport

WH

What hmmm Local Guide

27 Jul 2026

One of worst hotel I have ever experienced, on my check in day on Thursday the worker Roderick on the front counter was very condescending when my card got declined which it had an error on the tap which he was very rude / sassy about it which I did not like at all for my First experience in tru hotel. And not only he was definitely judging me and friends clothes which I did not like at all. And secondly the guy that work night shift was very polite and on check out day there was this lady she Definitely had an attitude my friend forgot his hat after I just checked out and she slams the card on my hand which is completely unnecessary. I would definitely not come back to this location again!!!! I would definitely give it a zero star if I could

AD

Andrea Dea Local Guide

21 Jul 2026

The guy at the front desk coordinating shuttles has no idea what reality we live in. I asked him where to go and what time the shuttle comes. He said door A1115 and told me to just wait - had to call 3 times and still waited 30+ minutes. Had to confirm each time that I am in fact at terminal A. It’s a 6 minute drive TOPS. Driver was a sweet heart so at least I had 6 minutes to remind myself that we are all people, some less competent than others and some rather flawed and unfit for a task. Lol teehee

KD

Kandice Deavers Local Guide

21 Jul 2026

Absolutely horrible. Told me upon check in bar was open til midnight and food was served until 10pm. Food part was correct. Bar nope closed at 11pm when they ran out of all domestic beers. None of my TVs in my room worked. Rooms are old and outdated. Beds are meh. Find somewhere else.

CY

Chenxu Yuan

17 Jul 2026

Stayed here one night for a business trip. While using the bathroom, I pulled a tissue from the tissue box — and a cockroach came out with it. Given where it was, this wasn't a one-off sighting; it had clearly been living inside the tissue box, which means housekeeping and pest control had completely missed it.
I reported this to the manager on duty, who assured me it would be handled. I followed up afterward to check on the situation, but never received a single reply. No update, no acknowledgment — just silence.
For a hotel accommodating business travelers, this level of hygiene and lack of follow-through is unacceptable. I wouldn't stay here again, and I'd think twice before recommending it to colleagues.

MB

maria bastarreche

3 Jul 2026

Our stay at this hotel was extremely disappointing and, unfortunately, one of the worst hotel experiences we have had.

First, we were told that room service was available until 10:00 PM. However, when we tried to order food at 9:00 PM, nobody was willing to serve us. Providing incorrect information to guests is unacceptable, especially after a long day of travel.

The customer service throughout our stay was poor. A bartender working the evening shift was rude and dismissive, making us feel unwelcome. We also had a very negative experience with the valet service, particularly with one of the night-shift attendants, whose attitude was unprofessional and disrespectful.

The hotel itself looks nothing like the photos online. The property feels old, outdated, and poorly maintained. There was constant noise, making it difficult to rest, and one day our room was not cleaned at all.

To make matters worse, I experienced skin irritation and allergy-like symptoms during the stay, which raised concerns about the cleanliness and condition of the room.

We travel frequently and stay in hotels around the world, and this was honestly one of the most disappointing stays we have ever had. The service, facilities, food, and overall guest experience were far below expectations.

We will not be returning and cannot recommend this hotel.

LU

Luce Local Guide

30 May 2026

Room was dirty and beds were stained. There were zyn pouches stuck to the ceiling. The tub didn’t drain. Our key cards didn’t work and had to be replaced daily. SO OVERPRICED. The bartender is fantastic though and the highlight of my stay. Everything else was genuinely horrible and offensive.

CZ

Cristian Zamora Local Guide

27 May 2026

My stay was wonderful and staff that attended my needs wonderful on my 2 night stay.. their shuttle policy is an issue... Hilton CONTRACTS their shuttle to entitled, lazy, inconsiderate Frontier crew... shuttle is NOT first come first serve, it's Frontier entitled crew FIRST amd if there is room, hotel guests get to go... the lady at reception, on top of being clueless was just as entitled as the crew... I am canceling my Hilton account

SL

Sebastian Lopez Saavedra Local Guide

30 Apr 2026

Stayed 7 nights at Tru by Hilton. Overall, the stay was okay, but I had several frustrating issues. First, the reservation price didn’t match the final amount charged, which was disappointing. Second, I was charged twice at checkout, and due to currency exchange, I ended up losing money on FX conversion. On top of that, trying to reach reception to resolve the issue was a nightmare. This experience really needs better transparency and customer support.

UPDATE AFTER THEIR REPLY HERE: The issue remains unresolved. All this because of their mistake.

DT

Darcy Taylor

11 Apr 2026

I was extremely disappointed with this place from the moment we arrived. There are absolutely no accommodations for larger vehicles, which is unacceptable. We were told to park down the street in an area with no cameras and not even associated with the property. It makes no sense to pay to stay somewhere and not be able to use their designated parking because we did not fit in the garage.

What’s even more frustrating is that nowhere does it clearly state the parking limitations or additional charges. I would have at least expected the option to use valet and simply pay the standard garage rate ($36) rather than being pushed into a higher valet fee ($50) or sent elsewhere entirely.

The valet staff were also very rude and lacked basic courtesy and respect toward guests, which made the situation even worse.

On top of that, the property itself is hard to find, and the exterior is not appealing at all. Based on our experience, we didn’t even feel comfortable staying to see the inside. Thankfully, we were able to get a refund, and we will definitely never consider staying here again.

RK

Rami Kuordi Local Guide

2 Apr 2026

Dear Hilton Honors Corporate Team,I am writing to express my disappointment with an experience I had during my recent stay as a Hilton Honors Diamond member.I came to the front desk to request a breakfast voucher, as I have done many times in the past as a Diamond member. I was told that breakfast is no longer complimentary and that I would need to pay out of pocket. I find it extremely frustrating that after spending a significant amount of money with Hilton over the years and maintaining top-tier status, I am being told that what amounts to a very modest breakfast will cost me $15.While I understand that policies may have changed, this interaction left me feeling that the value of Diamond status has been significantly diminished. Being told at the front desk that a breakfast worth only a few dollars to the hotel is not included for one of your most loyal customers was disappointing and frankly discouraging.I wanted to bring this to your attention because this type of experience directly impacts how valued loyal members feel. I hope Hilton will reconsider how this benefit is delivered or, at a minimum, ensure that frontline staff are empowered to handle these situations with greater flexibility for Diamond members.Thank you for taking the time to review my feedback. I look forward to your response.Sincerely,
Rami Kuordi