Hilton Garden Inn Houston/Bush Intercontinental Airport

EV

Eliyahu Vaks

21 Jan 2026

We had a great time and made wonderful memories. Excellent customer service. Jacoby was a great help by answering all our questions and concerns. The cookies were warm and yami. We will definitely recommend this hotel to our friends. The free shuttle took us to the places we wanted to visit. Checkin-in and out was easy. The room was clean and the bed was very comfortable. We had a wonderful time.
Thank you all for professional service.
Alexandra and Eli

On Fri, Jan 16, 2026 at 9:23 PM DoubleTree by Hilton <[email protected]> wrote:

Stay Details
DoubleTree by Hilton Hotel Houston - Greenway Plaza
Check-Out Date: 01/15/2026

Hello Eliyahu,

Thank you for your recent stay at the DoubleTree by Hilton Hotel Houston - Greenway Plaza.

As a valued Hilton Honors Member, your feedback is important to ensure we're providing the experience you expect.

Overall, how was your most recent stay at DoubleTree by Hilton Hotel Houston - Greenway Plaza?
(1 - very poor, 5 - excellent)

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DoubleTree by Hilton Hotel Houston - Greenway Plaza

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KA

Karen

13 Jan 2026

Fridge not functioning correctly would not get cold, my food spoiled. Micro was hard to close same w dishwasher but bottom line they worked. Valet parking staff was kinda rude, told us we could not park in front on the hotel to unpack! This is an extended stay, like a mini apt hotel room we had groceries, luggage, little kid,etc. Then they told me my truck would not fit on their garage and that i had to park on the back of the garage aka employee parking lot at the end of the block very sketchy and dark, for the same price of gate protected selfparking on the garage, insane. Talk about inconvenience! Come to find out there were taller vehicles in that garage raised suspension trucks and jeeps! Guest greeters at door were too busy talking among themselves to greet, some of us.The price of this hotel was bc of the location not bc of the service and amenities. Pool was dirty w lime, pool chairs broken, no towels. Room had stains on rugs I was expecting alot better for a "4 star hotel" I didn't find the 3rd nor the 4th start anywhere. Lobby looks nice but that's it. I didn't even go to the galleria bc I was so over the whole experience but it was too late to cancel. I would say try somewhere else if you want to stay at a nice place. This is the same as any hotel on the expressway but w a balcony. I'm a Hilton honors member and was so disappointed.

CD

Cherie Dai Local Guide

12 Jan 2026

My family and I stayed here as I was running the Houston Marathon, and I must say, the service, the room, the ambiance, and the hotel are wonderful. It's about a 10-min walk to the George R Brown Convention Center and only a stone's throw away from the Toyota Center. Parking isn't free, but that is to be expected as most hotels in Downtown Houston operate like that. I especially like that it's quiet in the rooms. I can occasionally hear other people opening and closing their doors, but the walls are pretty soundproof. It's great if you need a good night's rest, which I did before the marathon. I also noticed that it's dog-friendly as I saw other hotel guests with their dogs. I will definitely book with Tru the next time I run the Houston Marathon.

KJ

Kennedi Johnson Local Guide

9 Jan 2026

I had an amazing stay at the DoubleTree by Hilton Houston Galleria, and I want to give a special shoutout to Ginita at the front desk. She truly went above and beyond to make my birthday feel special and surprised me with a room upgrade. Her kindness, professionalism, and warm attitude made me feel genuinely valued as a guest.

The hotel itself was clean, comfortable, and perfectly located near the Galleria. And of course, you can’t forget the famous warm DoubleTree cookies at check-in, such a simple touch, but it really makes you feel welcomed and sets the tone for the stay.

Thank you, Ginita, and thank you DoubleTree for such a wonderful experience. I will definitely be back!

CO

Cooliepops Local Guide

29 Dec 2025

Hotel built six months ago so very clean with comfortable beds. Nice pool on a hot day with loungers to relax on. Good breakfast. Use spot hero app of you don't want to pay the ridiculous parking charges. I paid $20 for 2 nights across the street albeit in an open lot. Would definitely stay here again.

AJ

Angelina J

28 Oct 2025

Worst Hilton property I’ve ever stayed at. Very rude front desk agent. Her name is Ethel. Very rude and unfriendly. Both rooms had maintenance issues. There was a heavy scent of marijuana in the hallway. I will definitely be staying at another property next time.

RD

Raul Dives Local Guide

24 Sep 2025

Everything about my stay here was outstanding. Check-in was smooth, and from that point on the team consistently went above and beyond to make me feel comfortable. The room was immaculate, roomy, and had such a cozy vibe that it instantly felt like home.

The hotel is clearly well cared for, and the peaceful atmosphere made it a perfect place to relax after a busy day. Plus, the location couldn’t have been better — close to dining, shopping, and local highlights.

This stay truly stood out as one of the best I’ve had in years. I’d happily recommend this hotel to anyone who values cleanliness, comfort, and excellent service.

KH

Katie Hoolan Local Guide

7 Sep 2025

This hotel had clean rooms and we felt safe during our stay. Complementary breakfast had many options and was good. Parking was $35-$55 a night. My only complaint is the beds are not as comfortable as other Hilton brands and highly recommend bringing your own pillow. We loved that they had hot coffee available at all hours.

CS

Clarissa Sarino Local Guide

28 Aug 2025

What a great three day getaway we had here! If you're in town for a convention or sports event and want to have easy access to the downtown attractions, this is the place. Sarah took great care of us and was super helpful and friendly. Angela from the kitchen crew was also very nice in addition to Tasha with her friendly, smiling face that greeted us on our last evening. The pool is so relaxing and everything is kept so clean and fresh. We will be back! :)

AW

Adam Wilson Local Guide

17 Aug 2025

We had a great stay here for 1 night to see a concert nearby at the Toyota center. This hotel is a perfect location if you are in town for a concert! It is about a 4 minute walk and you can even cut through the parking garage for a shortcut.

The hotel itself is nice and new, wonderful comfortable beds, friendly staff at the desk and downstairs lobby bar (which is fully stocked and a great place to get a drink before you go to Toyota Center and pay their high prices). The fitness center is very large and well stocked with free weights and treadmills. (Dumbbells up to 75 lbs).

The free breakfast was the only not great thing. There were no clean plates and they were out of many items even at only 8am. Also the placement of some items by the kitchen door for staff means you get whacked when the door swings open! Bad layout choice.

Still, I would definitely stay here again.