JFK Inn & Suites

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Ashley Tams

25 Feb 2023

We stayed at this best western for a layover. Shuttle was slow and refused to pick us up at the gate we were at. While putting my two young kids to bed I realized there were no linens for the pull out coach that we had requested. I was initially told there was no linens available. Upon a second phone call I was told I could pack up my kids and get the linens myself and then hung up on. While trying to settle the bill the front desk person was again rude and dismissive. We will not be back to this best western again, on our trip home we stayed at the Ramada across the road and had a much more pleasant experience for a cheaper price.

KS

Kristina Silva

7 Feb 2023

None of the outlets worked in our room, and the staff was not very friendly. The best part of the stay was the shuttle back, and forth from IAH. Which is ultimately why I booked the room in the first place. Decent, but I wouldn't stay here again.

TP

Ted Power Local Guide

10 Nov 2022

I have stayed at this hotel several times in the past and always been very happy. My previous review states that. Now that COVID is under control, I will be travelling a lot again and to Houston four or five times a year. Unfortunately, I was treated with complete distain by the two ladies at the desk when I checked in today. I actually asked one lady if she took special lessons on how to be unhelpful and rude. The last time I was treated like that by a desk clerk, I stopped going to that Houston hotel (where I stayed four or five times a year) and looked for a hotel with better service. Maybe I should look for a new one again. NOBODY deserves to treated like I was, unless they are rude and I assure you, I was not. I employ many staff and if one of them treated my good customers like that, they would be terminated.

EF

estrella fuenteshhv

28 Jun 2021

Booked online for 1 guest app says 2 free children’s under 12 , Had to bring my wife along as well , room had 1 bed and 1 sofa bed obviously for someone to sleep in , I went to front desk to ask for extra pillow and sheets for the sofa bed and lady at front desk wanted to charge $25 dlls extra so I said then upgrade me for a double bed room which would be the same price from my booked single room plus the $25 she was adding for extra sheets and pillow, but she said no that I would have to pay more for the upgrade when rates on the app where cheaper for an upgrade. She was very rude and seemed to me like she wanted to take advantage of the situation. I booked for 3 nights and since it was late had to stay the night but checked out next morning never booking here again. I’ve been to other hotels where they provide you with extra sheets or pillows with no extra charge.